"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"ordered 2 parts 1 left 1 right got 2 lefts but they fixed the problem and know we are good "
"Parts delivered promptly. Parts fit extremely well. I am completely satisfied."
"Very easy to find and order the correct parts also easy to pay for. "
"Fast delivery and free shipping"
"I was looking for a specific grill thermometer and could not find it in any of the local stores. Going online I found the exact fit at Grillpartssearch.com at a lower price than anything I could have purchased locally, even if it fit.
Great job Grillpartssearch.com"
"Very easy ordering and quick delivery!"
"Wrong part delivered/ordered - not going to pay for shipping to return/replace..."
“Dear Sir,
We didn't hear from you about this problem originally, but as soon as we saw your review, we called you! Since you ordered a universal part, we weren't sure if there was actually an error in the piece that was shipped, or if you were simply expecting something different. We spoke with you a few weeks ago and are still awaiting your call to see if you would like to return, keep, or exchange that part. Please let us know! 877-244-0737”
"Our first order was wrong because we had measurements wrong. The customer service rep was wonderful. Straighten us out right away, made quick arrangements for return and we had new grills i just a few days! "
"The product I received is great. The ordering experience was nice, PayPal acceptance is a plus. Delivery was very expedient. When received, the product was exactly what I wanted and the quality is fantastic. You have a happy customer."
"You blew me away when the mailman knocked at the door 2 days after I places my order(s)
Wow, what a great company.
Thanks
Rick Milne"
"We ordered, we got it, it worked perfect ! "
"They seem to be very good only time will tell."
"I needed a gas valve for a Bakers and Chefs (Sams Club) event grill. Everyone has that part listed as unavailable. The Charbroil valve looked like it should work and it did. It did require a different knob, which is not a big deal. The universal knob works fine."
"Burners I ordered did not fit the igniters. Now what?"
“Thank you for taking the time to post a review. While you posted this review before calling us, thankfully, we have gotten in touch with you at this point and are working toward a resolution. We look forward to your updated review as soon as this issue is resolved!”
"Reseller delivered cast iron replacement grills as promised. As a custom replacement they fit as intended and look marvelous. Unsure if porcelain coating requires any upkeep and for now I'm assuming they dont require anything more than a wire brush - time will tell.
Payment and shipping were excellent as is found on Amazon or other high end online shopping experiences. "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Thank you for sending over this review! It was the first we heard of the packing error made in your shipment. It means a lot to us that you value customer service as highly as we do! We are so sorry for this error and are glad we were able to resolve this problem. I know your Thanksgiving holiday was affected because of the mistake, please give us a call in the future if you ever need anything else and we will do our best to make it up to you!
-Jennifer”