"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"I looked on the internet for replacement parts in a certain size and found many companies selling what I considered inferior parts. Then I decided to search for parts made in the USA and located your company. I was quite impressed by your products and placed an order, which arrived in record time. The burner covers are of extremely high quality stainless, and the cast iron porcelain covered grates are heavy and much better than the originals. So happy with my purchase."
"THEY CAME THRU AS PROMISED."
"I'm back in the house since I received and installed the new burners. She stopped hitting me after I prepared perfect filets again for the wife."
"Parts arrived in good time and good shape"
"Got what I needed. It was a cake walk. Will use again if needed."
"Not your fault but I was unable to find the correct size of part I was looking for."
"i was so happy to be able to grill again. i still have to find someone to help me accommodate the warming rack, but the other parts fit well and have been put to use. thanks.
p.s.
i must tell you, though, that the box was unopened upon arrival."
"You're keeping the heat on and you are very good at it. Bravo"
"I received my product promptly and was exactly as ordered. The service rep I spoke to was very friendly and knowledgeable. I would have given 5 stars if the product online had more of a description. Over all I was very happy with my order."
"Fast service parts fit good"
"My grill is like new now!"
"great experience, I was unsure of the part I was ordering but it was exactly the part I needed. Fast delivery - excellent quality."
"I ordered a grill plate on 10/29/2016 and as of today still have not gotten a confirmation back from Grill Parts on my order or any shipping information. What is the status of my order. I have already been invoiced for this order and it has been paid for..."
“Hello Sir,
Thank you for taking the time to write a review! The part you ordered was out of stock at the time you placed your order. We do list parts, even when they are out of stock, so our customers can find and order the correct part for their grill, even if it isn't sitting on our shelves. Then we do the work of getting the part from the supplier and making sure it shows up on your door step. It does take a little longer than when we sell parts that are in stock. That's why we not on the product page, "Ships out in 7-10 Business Days." I can see how you might be frustrated if you didn't notice that at the time you ordered. The good news is that we already have this part on the way to us from the supplier and your order should ship this week with Priority Mail: this is within 7-10 business days from the day you placed your order. I hope this explanation helps and that when you receive the part, you will consider returning and adjusting your review to reflect the entire experience. ”
"I was very disappointed with the online purchasing experience, i was looking for burners for my bbq the first order i thought was the right one but when it arrive it wasn't. It was expensive to return, on top of that i got charge for the original shipping charge.The Second order was for a different bbq because they could find the burners for my first choice.I called and spoke to a man and I asked if there was anyway to get a 360 view of the burner he no but asked for the dimensions so i gave it to him, he found some that where pretty close so i said ship them,when they arrived they were the wrong ones. The third time i called I spoke to a very nice lady her name was Ellen, I found out It'all about speaking to the right person, i explain my frustrated situation she ask for the model number could not find it then ask for the dimensions she found one that was pretty close, then she said if i wanted i could buy just one that way if it was wrong it would not cost me so much to return. I really appreciated that offer cuz by this time this i had paid already for a set of four burners in shipping fees and nothing to show for except frustration. She was very helpful and nice,third time was a charm thanks to Ellen. it was an expense adventure. Gilbert Oropez 11/04/2016"
“"Hi Gilbert,
I'm so glad the third time was the charm! Sometimes it is about talking to the right person, and I'm sorry it wasn't the exact fit the first time, before you called us. I know it's frustrating to spend money on shipping, but please do note that we did not charge you the shipping on your second return and we also gave you $10 off your next order. I truly do hope you get back to grillin' with these burners and am very happy they fit so well you called back to order a second one!"”
"Cover fit "like a Glove..." Ace Venture voice "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Thank you so much! I know sometimes things take a little longer when we are a smaller business (and not Amazon) - but that's because our employees go home at decent hours and don't work weekends! We are so so glad you are happy with the parts and can appreciate a few days extra processing time than you originally anticipated. Thanks for taking the time to leave a review!”