"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Received parts quickly , with several notices about shipment. I messed up ordered wrong part, returned items , gave me discount on subsequent order."
"When I called looking for parts for our grill, I was very satisfied with the help and assistance from the Customer Service Department. they were able to help with the correct OEM replacement part for our grill. it arrived before expected which made my partner, and me for that matter, (now I don't have to listen to him :) supper happy). I know we will, when needed, be ordering from them again.
Thanks to Everyone"
"Excellent customer service. Knowledgeable, friendly, and dedicated to assisting a purchase in the customer's best interest. My second experience - must say I'm happy Grill Parts exists, they stock parts for 40 year old grills, and their agents take time to inform and recommend when even small dollar amount products are in question. There is uniformity to the entire crew - no matter with whom you speak. Hats off to Susan and Chris(?)
Many thanks Grill Parts"
"yes i recieved my parts todAY"
"the young lady who helped me on the phone was excellent and my parts were delivered
quickly"
"Lady that I spoke with was extremely courteous and helpful, familiar with my grill, completed the order immediately, advised of my bill pointing out free shipping and discount. I was impressed and definitely use Grill Parts for future needs and pass on my experience to friends with grill part needs."
"I own a ten year old built in gas grill. The burners are rusty and no markings identifiable. I called GrillPartsSearch and was connected to a most knowledgable, patient and helpful lady named Helen. She took the time to search and find the possible part I needed. She requested that I take burner measurements and call back. Weeks later I took the measurements called, asked for Helen and was connected. She went to the stock room pulled the actual part and compared all measurements with me. The part was confirmed and I ordered my parts as hoped. I highly recommend GrillPartsSearch to anyone needing grill parts.
I am writing this ahead of shipment. I will rate again if possible after receiving the parts. "
"This company has the most amazing customer service I've ever experienced. Other companies could really learn from them. They went out of their way to make sure I received my parts on time. My daughter was turning 18 and I was having a party for her. I couldn't find the parts I needed for my bar-b-que in a store so I found this store on-line and reached out to them. I ordered my parts and then realized later that day that I needed another part. I phoned GrillParts and ordered my part but my previous order had already been shipped. The woman I spoke with said she would personally take my package to UPS to make sure it would be delivered to me on time. That is amazing customer service. Thank you to everyone that helped with getting my package to me on time. My daughter's 18th birthday was spectacular!"
“Thank you so much! I wanted to let you know I will pass this along to Susan and I'm sure it will make her day! We are so thankful that you had a great party!”
"I got everything I needed and now have a "brand new" grill! I couldn't be happier!"
"we called to find out if the part was even available,they checked, advised what needed to correct the problem, we ordered it, they processed it and we got it. All within about a week...thanks"
"I will certainly order from GrillParts again"
"Easy, fluid dialogue with rep on phone..........nice, quick delivery."
"refurbished my 25 year old charm glow with parts I could only find here."
"I had trouble finding parts for my grill,eve from the manufacturer, but grillpartssearch.com was able to get what I needed no question. They said 5-10 days for delivery, I was okay with that, but the parts arrived within two days! I was and am very happy with the great customer service and will be back if I ever need parts again. I have also recommend them to several friends to get those tough to find parts
Thank you so much!"
"Excellent service well orchestrated exchange system."
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Thank you so much for your kind words. It is customers like you who keep us coming into the office every day! I will pass your review along to Helen, I know it will make her day. Those burners are in stock, so they should ship in 1-2 days. Look for an email with tracking information! Have a wonderful day and thanks again for being our customer and taking the time to share your experience.”