"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"I was clueless about fixing a broken metal part designed to transfer gas from one burner to another. I tried to use super glue and a variety of others and once I turned on the burners the heat undid my repair. Then after measuring the part, I found Grill Parts on line. I thought I had identfied the part! I ordered it. At first look I thought it in fact would not fit. I called hoping to get some guidance. In what became a freewheeling discussion, the representative suddenly remembered that he might have an adjustable part designed to literally fit any size. He put me on hold. By then I had traded ways to remove the screws - they turned out to be bolts - that seemed to be rusted in place and more. The customer support person came back on line confirming that he had one adjustable part left! He agreed to send it out. I hung up. I went back to the grill. I soon realized that in fact I had it upside down and backwards. It fit!! I discovered that the 'screws' were actually small bolts and got them loose. It was fixed!! I got online and explained that should cancel the order. They did! This was one of those rare occasions where a customer support person had the time and interest in both helping and learning. I would go back to them anytime."
"Andrew, the Customer service rep, was EXTREMLY helpful by going out of his way to call me to tell me the original order I placed for grill tubes would not fit my grills. He called me and helped me find grill tubes that would fit my grills as the vender we purchased the grills from could not supply us with replacement parts. Our Lions Club uses 4 grills to cook for our fundraisers. Not only did he recommend tubes that fit our grills but he also saved us a lot of money by suggesting a quantity discount by purchasing a "backup quantity." Andrew was very knowledgeable and working with Grill Parts Search was a great experience. "
"Always friendly service. Great quality! Always arrives well packed. Would recommend to all my friends!"
"The rep was very helpful and nice l, made sure I got what I needed & good communication. "
"I received my order today it came packaged fine and in good shape and fits fine, and it came in the time stated, will buy from seller again when parts are needed."
"I made the wrong choice when I first ordered my burners , but it was quickly corrected with the help of the folks at Grillparts"
"Customer service was the best. They answered all my questions and helped direct me to exactly what I needed. They were 100% correct. Will use them whenever I need something again"
"I can't explain how great the service was I received from GrillPartsSearch. Andrew went above and beyond to locate, procure and provide me with the parts I desperately needed for my Dyno Glo BBQ Grill. This company believes in satisfying its customers. They surely set the example for other companies to follow.
I would like to give an "ATTA BOY" to Andrew for all the time and effort he spent taking care of me.
Sincerely
Doug Richmond "
"From placing my initial order with Kim, her correction of that order and diligence of Andrew following up a backordered part that kept me from completing my grill rebuild, this was a great experience. I now have a perfectly functioning natural gas Charmglow grill. Thanks to Kim and Andrew! I’ll be back."
"Quick and easy, qualified employees who answer the phone live and speak clearly"
"ANdrew was extremely helpful and responsive."
"Excellent help and everything is good! Thanks "
"service was absolutely wonderful!"
"i NEEDED A COVER FOR MY DISCONTINUED BAR B QUE. I SENT MY INFO VIA EMAIL AND RECEIVED A PHONE CALL WITHIN A COUPLE OF HOURS. THE AGENT I SPOKE TO CONFIRMED THAT IT WAS DISCONTINUED AND THEY HAD NO COVERS FOR THAT UNIT. HOWEVER HE DID REVIEW THE SIZING OF THE COVER WITH ME AND FOUND ONE THAT WOULD FIT. I ORDERED IT AND IT CAME IN 4 DAYS AND FIT PERFECTLY.
THE AMOUNT OF TIME HE SPENT WITH ME WAS SURPRISING AND HE WAS EXTREMELY COURTEOUS AND PATIENT."
"The representative we spoke to was very friendly and helpful. He helped to process our order, and explained when we could expect our order to be delivered. The replacement part arrived in a timely manner, and was exactly the part I needed."