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Product & services pricing
4.66/5
Chance of future purchase:
4.69/5
Shipping & packaging:
4.71/5
Customer service:
4.91/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2023-10-17

Great people to do business with

"They were very helpful replace my wrong size parts quickly and when I need parts for my grill, they are the only ones I will use"

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Verified
5/5

2023-10-09

Replacement parts

"Will use again in the future great service. Live help Fast ship"

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Verified
5/5

2023-10-05

Great experience!

"Andy was SO helpful and found the perfect product for us! He worked diligently to give us the best customer service!"

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Verified
5/5

2020-12-17

Grill is working fine

"part fit perfectly and I'm back grilling"

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Verified
5/5

2023-09-16

Great Company - Fantastic Service

"I ordered the wrong size grill grates for my grill and called Grill Parts Search dot com to explain my situation and ask how to correct my mistake. I spoke with Andrew who was unbelievably helpful. He walked me through the process on how to find the model number on my older grill. Then, he researched previous grill grate orders for my grill to ensure that I got the correct size. Then, to make it even easier for me, he entered the order for me to make sure there would be no mistake. And, to top things off, he sent me a call tag so I could return the incorrect grates at no charge.

Grill Parts Search dot com is a great company to do business with and their service is fantastic. Rest assured, I will be ordering again from them.

John W.

"

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Verified
5/5

2023-08-23

Happy

"We received our products early and we received everything we wanted."

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Verified
5/5

2023-08-04

Great support all the way

"Grill Parts was very proactive in finding the exact parts that was needed for my grill. They always replied to the e-mail and returned phone calls. Great service. "

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Verified
2/5

2023-07-21

Where's The Beef?

"Ordered the part - it was an easy process but now over a week later parts are not even shipped yet - at least days or weeks to go. "

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Verified
5/5

2023-07-19

Great customer service

"I need to help and understanding what I was purchasing for a Viking grill, and the representative was extremely helpful"


Verified
5/5

2023-06-02

Awesome!!!!!!!

"All I can say is WOW!!! Ordered parts for my Brinkmann 810-6630s. They lady who took my order had a great customer service attitude and professionalism. 5-7 days for shipping. Got an email that they don’t have all the parts at the time of ordering, I got this call late from Andrew and he just was letting me know the parts will be shipped on time, Andrew went above and beyond his part. He shipped my parts priority. My parts arrived which were new burners, heat deflectors, bypass tubes, and sear tube. I spent a weekend cleaning up my grill to be ready for new parts. Installed new parts and Wow!!!! My Barbicue is like Brand new!, Thank you Andrew and GRILLPARTS SEARCH.COM. You saved me $800.00 from having to buy a new grill. "

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Verified
5/5

2023-06-30

Excellent

"Very helpful and courteous "

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Verified
5/5

2023-06-27

flame guard

"The only place we could find a flame guard for out grill. Fast and courteous service."

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Verified
5/5

2023-06-23

Kimberly is patient with a grumpy old man

"First of all, you answer the phone. You call back!!
As fumbled around the site, Kimberly patiently guided me to the obscure part that I needed for my grill so old it's model number is no longer to be found.
Happy customer right here.
"

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Verified
5/5

2023-06-16

Well worth the wait

"Took a week or so for them to get my order together and ship it but everything fit perfectly and seems to be as good of quality as the old, worn parts I replaced. In fact, when I disassembled and cleaned my grill I discovered a hole in a burner tube and have ordered new of them as well! "

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Verified
5/5

2023-06-13

AWESOME TEAM!

"I had ordered the part in question twice through another company and was sent the wrong part twice. I called Grillpartssearch ONCE and they went above and beyond to find me the right part the first time.
I'm quite impressed! Thanks!
"

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