"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"We were very pleased with our order. It was delivered yesterday, right on time. Thank You"
"You're a great source for hard-to-find parts. "
"Quick, easy and accurate."
"I found everything I needed in one easy to use location. Now my grill is back to perfect again."
"Paid extra for quick service i e after ordering electronically it took over a week to receive the parts."
"Excellent communication! Very, very helpful."
"I could have not asked for a better experience. The part is in perfect condition and when I have the opportunity to travel to a property I own in Maine I will restore the grill to good working condition. Thank You very much, getting the part was quick easy and painless !"
"The order went very well. The quality of the replacement part seems of high quality"
"Friendly customer service, received the correct parts for my grill in a couple of days."
"Very easy parts search and they fit perfectly. Shipped fast too."
"Costumer service is outstanding the best "
"I needed to replace the badly damaged burner in my Charmglow Gas Grill, and when I went online to find a company who has the new parts I needed, I selected GrillPartsSearch.com. I called them on their toll-free number, and Helen was so very coutious and helped me find the items I needed. When my order arrived, I saw that I had ordered the wrong burner. Another phone call made it possible for me to return the wrong burner to be exchanged for the correct burner for my grill. I could not have chosen a better, helpful company to fill my needs. They were TOPS! Dee L. Savage"
"I filled our my request on line and within a few days my order arrived. I was very pleased with the ease of using your site and the delivery of your products."
"Great service and outstanding inventory in stock "
"Very prompt service and delivery"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Dear Sir,
You placed your order at 2:44 p.m. EDT on Tuesday, March 3rd. You paid for RUSH Processing so we packed and labeled your shipment the same day. However, our USPS pickup is at noon so this order was picked up on Wednesday. We could have sent it out the same day with UPS, but since you are in Oregon and we are in Georgia, UPS would have taken longer to get it to you. Your order was delivered on Monday, March 9th, 4 business days from when you placed your order, definitely not more than a week. In addition, our shipping policy page clearly states "FOR RUSH PROCESSING PLEASE CALL 877-244-0737 TO GUARANTEE NOTIFICATION AND AVAILABILITY. " I'm guessing you wanted the parts by the weekend. If you had called us to communicate this to us we could have figured out the best way to get them to you by then, but you just chose "Free U.S. Shipping" and checked out. We got your order to you as soon as possible with the information we had. We try to make our website very clear to our customers to avoid these situations. Nevertheless, we are sorry we did not meet your expectations and hope you will give us another chance in the future. Thank you.”