"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Quality Parts...Better than OEM...Fast Shipping
Very Helpful, Nice and knowledgeable Customer Service"
"Neither part was specifically engineered for my model even though advertised as such. Flame cover just sorta 'floats' over the burners but can be lived with. The grill insert is too wide for this model and now rests, tilted, over the burners. I have yet to use it, but think it will work anyway. To say I'm disappointed is an understatement but it is what it is & I'll live with it. I won't, however, order from here again or recommend this seller. Two-star rating is generous."
"Easy to find parts. Delivered on time. Parts fit well. "
"I AM VERY SATISFIED WITH MY ORDER ,IORDERED THE WRONG PART, CALLED THEM , RETURN ORDER , THEY HELPED ME GET THE RIGHT ONE AND IT IS ON ITS WAY. CREDITED THE FIRST ONE. VERY HELPFUL. THANKSW"
"Quick turn around and no problems!"
"Received quickly and as ordered, Web site easy to follow."
"Easy order and quick shipment. Also easy return when I mis ordered too many parts.
Thanks!!"
"When I searched for my heat shield by grill brand, the site directed me to a part. It was too small for my grill. I should have looked into it further, but I did not see the necessity when the site seemed to find the right part with such ease. The speed of delivery was fine, the condition is fine. "
“Hello Sir!
We regard customer service of the highest value here and that's why I've already sent you an email, offering to personally help you find the correct piece and do an exchange for you. We haven't heard back from you yet.
Kenmore has hundreds of models and dozens of unique heat plates that each fit different models! You admitted that you neither used the dimensions of your original piece nor the model number of your grill to find your part. I did attempt to recreate the scenario you outlined and couldn't produce the results you claim occurred. I also inquired in my email about how the website directed you to that part. While we haven't heard back, we will continue to make our website as helpful and user-friendly as possible. We are thrilled to hear that delivery and condition of the parts met your expectations!
The offer stands to help you find the part for YOUR grill so we can get you back to grillin'! Simply give us a call :)
Jennifer”
"Easy to order the parts online. Measurements and descriptions were accurate. Received my order in less than five days with free shipping."
"Parts fit perfect! Thank you!"
"Part was easy to locate and promptly delivered. Best PART FIT!"
"I am still waiting for delevery. Web site lacks suffient information
to know status."
“Dear Sir,
Thank you for your order and your review. I would like to clarify the situation. You placed your order less than 30 minutes before our business closed on Friday afternoon 3/6/15. We shipped your order the very next day we were open, Monday 3/9/15. You chose our standard shipping which states 2-5 business days for delivery. We shipped from GA to you in CA, which took 5 business days. Your order was delivered 3/16/15. Your order was delivered to you far within the processing and shipping times noted in many places and multiples times on our website.
To your note about order status; you were sent an email with tracking information on 3/11/15 that had a tracking number linked to updated shipping information regarding your order.
We are sorry if there was any undue confusion, but if you would like to discuss the delivery of this order any further please give us a call 9am-5pm EST Mon-Friday. Thanks!”
"Product was shipped and received in the exact time as stated by the company. "
"The parts were just what I wanted and they got here very quickly."
"Awesome! That great! Thank you"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Dear Sir,
We were very concerned to see your review because we make every effort to list the correct parts for your model. We did a little research and found that in the last 5 months, we have had 8 customers order the heat plate or cooking grid you ordered, for the exact same model number you have. We have had zero problems, complaints or returns for any of these customers. We believe that the parts listed are correct, and that your grill has warped, causing the imperfect fit. It is not an uncommon occurrence, especially for less expensive grills because they tend to be made from thinner sheet metal. We wish you had called us so we could explain the situation to you, and possibly avoid your generous rating of 2 stars, but you say that you will live with it, so hopefully the parts will function sufficiently in your grill. When you decide to replace it, please keep us in mind. We carry high-quality, USA-made gas grills that will not warp when they get hot. Thank you.”