"I use Groupon a lot and have had a few problems with things I’ve ordered. Groupon customer service ALWAYS resolves the issue very promptly!"
"I've never had an issue with Groupon, but I did a couple of days before and I was surprised at how fast they resolved it! I will continue to buy with confidence that they will help if I ever have an issue with the company I buy a Groupon from. "
"I was shopping on Groupon and purchased an item pretty late at night. The next day I woke up to a notification from Groupon saying the item I just bought was $15 cheaper. I was extremely disappointed so I emailed Groupon to tell them. They replied fairly quick and fixed my problem for me! They were extremely friendly and very helpful! Anytime I have a problem or questions with anything a nice associate is always available to help me! I appreciate Groupon so much due to how appreciative they are of their customers! So thank you so much Groupon for being so awesome!!
-One customer who is never disappointed "
"Looking for personalized Christmas stockings and saw some on a Groupon deal. Realized I'd purchased by mistake and contacted "live chat" thinking that was the best way to cancel. I got a "thank you" for purchasing an electic toothbrush, but nothing about the stocking so I thought the cancellation was completed. Then I got a bill for those stockings. Went back to "live chat" and basically told, "So sad, too bad." Big mistake to go through Groupon. I'll stick with Amazon which is a thousand times larger and yet they have "live" people you can talk to and know for sure whether your order has been cancelled."
"Bought gift voucher for my son in August. He never received it. Have exchanged multiple emails with Customer Service. Then I got this (with no voucher attached):
Groupon Voucher/Gift to my son (Request: 66876124)
Krithika H, Nov 17, 12:40 AM CST:
Hi Marty,
I hope you're excited about your gift! Here are some instructions to help you start enjoying your Groupon.
First, open the email notifying you of your gift and click the green button that says, "Open Your Gift." You will be directed to the Groupon website where you will have the option to "Print Voucher," or "Add to Account." ......(and so on)
I am Marty. NOT my son. He got nothing. Voucher expires in 18 days. Very frustrated.
"
"I have had great experience. Groupon customer service is always helpful. presently I bought two jacket one for me and one for my Mom jacket was great only when I had to go out I wore that jacket and it start scratching my skin under the chin. so I went on my Groupon so I can return it but I didn't see an option so I contacted Groupon and they accepted the return. I thing if we the Buyer are not wrong then customer service do understand and help too, so from me A+++++ to Groupon ! "
"I wanted to take advantage of a getaway. It said dates were available, but nothing I searched came up. So after a couple days of trying I sent a message. They got back to me within a day which was good, but the excuse was that there is a slight delay when groupons expire before they are updated. It was at least 4 days just from me trying. I think they leave up expired groupons advertising better pricing then other websites to get the traffic and hope you search for another deal instead. "
"I was having trouble ordering something and I ordered it wrong so I got the confirmation email and it said you have 2 hours to cancel or edit your order well I cancelled my ordered and reordered it. Well apparently after it wouldn't come out of my account the first time they said they can not cancel orders even if they give you that option and now I will be out my money and stuck with two of the same item. Will not be a customer here again. "
"They didn’t even try to help me. They just kept telling me that it can’t be donw, so I ended up figuring it out myself.... "
"Worst experience of my life. Had problems with every part of ordering. I texted 3/4 times with no resolution. The agents replied with the same directions that were on the web page, I kept telling them that they didn't work. It's so funny (ha, ha) I kept getting disconnected and had to start over,
Finally the last agent cancelled my order and requested a refund......however I didn't ask for that and in fact I told him that wasn't a good solution, Funny, I got disconnected again. Texted again, told they couldn't do anything about it and I would have to re-order. I'm not happy......."
"Bought my product and now I have to pay shipping don't do it they would not return my money it was my first time buying I waited a week for my purchase never got it not knowing about the extra charge/shipping charge of 30.00 dollars on a 48.00 dollar purchase SCAM garbage
"
"I accidently marked an item redeemed prior to printing the coupon and was not able to access. I contacted customer support and was assisted immediately, I was sent the links to access the coupons....problem solved! I am very pleased with the support I received."
"WHEN EVER I SEE ANY PRICE IN GROUPON..I IMMEDIATELY GOOGLE.. AND GROUPON LIST THE PRICE DOUBLE AND SAYS 50% DISCOUNT..WHICH MEANS ITS STILL GETTING 50% PROFIT ON ACTUAL PRICE. SO THERE IS NO DEAL OR NOTHING.. THEY CHARGE SHIPPING THEY CHARGE TAX..WHAT THE HELL AND THE PRODUCT QUALITY IS WORST. I BOUGHT FIDGET SPINNER FOR 19.99 IN GROUPON INCLUDING SHIPPING..AND PEOPLE LAUGHED AT ME WHEN I SAY THIS ..COZ I DONT KNOW WHAT THE ACTUAL PRICE OF FIDGET SPINNER IS? THEN I LEARNT THAT FIDGET SPINNER COST IS 3 OR 4 DOLLARS"
"I accidently marked an item redemed when it was not used, sent an email requesting help and item was reinstated in my account in less that 24 hours. very impressive"
"Groupon has always resolved what problems I've had in a very satisfactory way, above and beyond, thanks."