"Purchased by mistake and was able to cancel easily! "

"their response were very quick and gave me reasonable solution"

"It sometimes takes a bit of effort to get to the correct person but was able to be refunded $149 in Groupon Bucks after just a few tries. It was an old purchase that had expired and value of Groupon could not be redeemed at vendor. I do love Groupon purchases and this transaction, though a bit complicated, ended well. I immediately spent and redeemed my Groupon Bucks!"

"I have to agree tieh other reviews, they can be hard to get ahold of, but they did respond within the 24 hours, after I sent a question on my purchase. I also went on line and did a "live chat" with a Groupon Rep and they were very friendly, businesslike and fixed my issue.
"

"I sent a question regarding one of my vouchers to Living social- they immediately sent a message saying they would get to it within 24 hours, and the 24 hours later sent another email stating they were happy to have resolved my issue. Without actually having done anything... so issue is still unresolved.
"

"I bought 2 tickets from Groupon for an event that lasts 2 months with multiple dates to visit. When we missed our scheduled date and tried to select an another date still available, they turned us down. They wouldn't even let us use the promotional value we paid for while the groupon says:

"Did a Groupon expire before you were able to redeem it? Don't worry - Even after the promotional value expires, the Groupon is still worth what you paid for it. For example, if you paid $10 for a $20 Groupon, that Groupon will still be worth $10 at the merchant after it's expired."

Groupon wouldn't let us redeem the value we paid for ) to use by paying the difference between the regular price and the promotional price Groupon refused to honor its contract.

Avoid this company"

" I bought two Groupons for a restaurant over two years ago. I only used one. The restaurant has since closed. I contacted Groupon and they gave me a credit for the second one."

"I accidently purchased two of the same Groupon items and did not realize it until months after the item expiration date. I thought I would be out the additional purchase money, I contacted Groupon and they went above and beyond to issue me a credit to be used for future purchase(s) and Groupon always has things I like and/or use so I know I will definitely use the credit. I messed up but Groupon made good on my mistake, I wish more businesses were like Groupon!"

"I had purchased a Groupon and wasn't able to use it, so I contacted customer service and they helped me exchange it and get my husband a birthday present! Thank you Groupon!"

"Returning items through a vendor is a nightmare. No direct phone number to contact Groupon. You can definitely improve your site. "

"I had a voucher that appeared redeemed when it hadn't been. Customer service fixed it within seconds, then wrote a helpful follow up email. Very satisfied.
"

"I bought a local deal to do an escape room, only to find out that someone else already purchased it before me. I tried to get a refund or exchange it for 'groupon bucks' but there policy is after 3 days of purchase there can be no exchange. So I'm out $120."

"I am fortunate to always have great experiences with the groupons I purchase. I have used groupon several times at the El Sabor restaurant in Palm Beach Gardens. They have great latin food and service is good even if you have a groupon.
Why pay full price to dine or go out on adventures, trips etc when Groupons are available??
Forever a Groupon customer."

"Communication via live chat is very poor due to lack of understanding on groupon's side. "

"If you are considering purchasing from Groupon, I do not suggest unless you like to get ripped off and enjoy not having customer service. I have tried to contact them the way they wish... absolutely useless. During my live chat the representative was unhelpful. Groupon does not have a customer service line and because of this they abused their customers. I wish I could say that I have gotten hung up on!! Rather, I have "chat specialist" that continuously disconnect themselves for every issue they don't want to deal with. Groupon, I am disappointed in both your customer service and professionalism.

Heads up.. this is the message you will receive if you come to any problems they don't want:
"I really want to assist you further however, its been a while since your last response and I may need to disconnect this chat to assist other customers"

You WILL receive this message if you don't come in contact with the right person & sadly your chances are rare. "