"I have used them for several local deals that really were a bargain. Ran into one issue and though it took a few emails they were able to fully resolve my problem. I'm a happy camper with them."

"I had allowed a deal to expire and was hoping to trade in the value for another deal. While struggled through a couple initial customer service hand-offs, the groupon team was meticulous about keeping an audit of the discussion for future reference back. They followed through and were fantastic every step along the way. Thank you! "

"I purchased a product I was unhappy with. First Groupon said I must get a refund from the merchant, and the merchant was not willing to give me a refund. Then when I expressed dissatisfaction with Groupon as I made my purchase through them, they issued a refund right away. It was easy and convenient. I was very impressed with how they resolved my problem. Thanks Groupon!"

" I was trying to use up some Groupon Bucks because that I was issued because a previous vendor went out of business, so after an amazing pedicure using some of my Bucks, Groupon sent me an email to “buy again”, which I did. Turns out the vendor doesn’t allow a repeat visit, and Groupon won’t credit back the Groupon Bucks into my account and now I am stuck with it."

"Had a Groupon voucher which would expired mid-September. Tried contacting vendor to arrange for an appointment; however, after many tries was unsuccessful. Contacted Groupon customer support, they got the vendor to contact me. Unfortunately the vendor informed me that they had no availability until after mid-September; thus, I contacted Groupon customer support once again with the information given by the vendor. Groupon customer service was very helpful and let me trade in my voucher for another vendor. Thank you Groupon."

"their customers service is excellent! purchased an auto detailing a few months ago, Groupon noticed me that other buyers have trouble contacting the company, so if i want, i can refund the money.

i had a few questions that i want immediate responses. so, i reached out to their live chat rep. they were very helpful in giving me alternative what i can do."

"When a merchant refused to honor a Groupon that had expired last year, they told me, "I'm sorry we can't help you because the Groupon is expired." Hello? You make a big deal about this and state right on your web page, "Did you forget to use this? Don't worry, the amount paid never expires!" But if you can't deliver on this promise you are lying and misleading your customers. When I pushed back the rep offered me a $5 credit ("for my trouble") when I paid $10. Don't buy a Groupon unless you're SURE you're going to use it. Merchants don't like to honor their guarantee."

"I ordered two tickets for The Gray Line hop-on hop-off tour in New York City for Saturday July 27th 2018 I paid for the Groupon for the two tickets I got the receipt for the tickets but I could not open the voucher I contacted Groupons customer service chat spoke with seeralan k, vikas bodraans seelan who all three stated they could not help me they tried sending me links to access the voucher but their links would not work I explain this to them ask them to just send me a copy of the voucher so that I could access my tickets by the time they resolve my issue it was after 6 p.m. and my tickets were expired they would not credit me or issue a new tickets because my tickets were only good until 6 p.m. and they were non-refundable I did not get the service I paid for due to the fact that I did not get the link to my phone when I try to access the voucher all I saw was a blank screen by the time someone did send me a link that I could actually open it was 7 p.m. actually 7:30 p.m. my tickets were already expired I am seriously considering never using Groupon again because of this"

"I had a problem with a transaction and they definitely stood behind their service. Very happy with their service."

"I needed to return an item and it was seemless, quick and pain free. I was heard, understood and my refund was processed and done very quickly. There was no headache at all! I felt like I really matter. Thanks Groupon! You rock! "

"I discovered a company became non-responsive and maybe went out of business before I could use my groupon with them. I was helped and it went very well. Thank you!"

"Groupon has clearly proven to support.their customer and i'll continue to use them based on their customer support and services."

"My food service went out of business and Groupon gave me credit but I had to use it in 24 hours. I had to make quick unnecessary purchases for over $117. The email said I had longer but when I clicked on the link it said I only had 24 hours. Beware, if they give you a credit don't claim it until you are ready to use it."

"A restaurant goes out of business, and Groupon won't credit my account for the amount I paid. "

"I had trouble booking with a particular Groupon provider. The woman was difficult to the point they I didn't want to visit her spa. Groupon to the rescue! They allowed me to convert to Groupon cash and buy with another salon. Groupon is so easy to work with. They actually turn a problem, into a pleasant experience. "