"The slowest delivery of anything I have ever ordered online."

"Item was listed as in stock when ordered. Turns out it was backordered for 6-8 weeks from the manufacturer and company policy is to charge your credit card at the time of order. Paid for it 2 months before I got it. Item is very nice when received. Delivery crew was top notch."

"Ordinarily when an order takes forever to receive the review probably won't be good. Not so in this case. Very soon after placing my order I received the first e-mail explaining the backlog of orders, the manufacturer's commitment to production, and I was advised that my order would be filled in the order of receipt. I waited. Soon I received more apologetic e-mails thanking me for my patience. As I thought about giving up, I received yet another offering me cancellation if I wanted. Almost immediately after that, I received notice that my safe was on the way. Not only did I get a good product at a good price from you guys, but your customer communication absolutely rocks! Thanks very much.

Steve Seeger"

"you did well,kept me informed as to the back order status.things were out of your control but service was great,thanks."

"Safe was backordered at time of sale, was ok by me and the safe arrived on schedule.
Very dissatisfied with Gunsafes.com because the safe did not and still doesn't work properly. THe lock catches so you have to use 2 hands to open it, one hand holding the door shut while pushing the code with the other-I emailed them and tried to call and got no response. Their customer service is extremely poor and here I sit with a sub standard gun safe."

"Provided product as described. Item was on backorder, and while they were unable to provide exact date product would be available, they did stay in communication with periodic emails indicating they were shipping product as it became available to them. "

"Great products. Excellent customer service!"

"The order was delayed because of factory backorder but Sara kept me updated with email updates. Arrived in perfect shape, great shipping. Best prices anywhere, with free shipping to boot. Thanks!"

"Yea, I got my gun safe today! It arrived in perfect condition. I bought the Liberty Fatboy Jr. 48. An added bonus was the pockets on the door! I did not know it was included. I love this safe. One thing to consider- be prepared to move it in the house yourself. The delivery is only to the garage unless you set it up otherwise. Also, the safe will take about 3 months to arrive as they are back ordered and building them for you. You can't beat this safe for the price!"

"The safe took months to arrive. In fairly good shape but there is a paint scrape on the upper hinge."

"The gun safe is very eye appealing, I bought the 56 series, 20 gun safe, I don't believe this safe will hold 20 guns, I have 5 shotguns and rifles and that fills it, I may be able to get one more shotgun in, the shelf system brackets did not line up with the side wall brackets so I had to jury rig the shelf so it would be level, the inside door panel has 4 screws that hold it in place, I had to remove one because the safe handle would not close or open, the clip on door panel accessory bag was too big so that was returned, I expected more quality from a USA made product, what a shame.I called GS to ask about why the locking system did not work and i was told to call Rhino Safe, Rhino Safe told me to call Gunsafes.com back to figure it out, that's when I decided to remove the door panel and noticed one of the panel screws was stopping the bar that opens and closes the lock bolts, I removed the screw and it works fine, It just needed some quality control, It also took a month longer to receive, I would not mind that provided the safe did not have any issues, I built another shelf to take up the wasted space in the top area, that would have been nice if the shelf system included a shelf with the gun barrel cut out for the top, anyway the bugs are out and I'm ok with it, just somewhat disappointed."

"Our safe arrived in exactly 8 weeks as promised. The truck driver was super nice and backed up right in front of the garage and used pallet jack to unload it into our garage. We inspected in and there were no issues. What we ordered is what we got. We are very happy with our service and the safe we ordered. Thank You!"

"welds broken , shelf loose. poor construction. told to send back. not worth the trouble. repaired with epoxy. will find new vendor next time."

"Flawless ordering and shipping. The only thing they could better is hand deliver the safe."

"Picked up GunVault GVB2000 Biometric MultiVault. I've had no problems with programming fingerprints into the safe. I have used others with no fingerprints programmed in as controls to try and open and the safe stays secure. This model has interior LED light (which could be better, but any light is better than none in this case).

As for Gunsafes.com itself, the site let me know the product was backordered and gave me an expected ship date, which the company matched.

I have not yet needed to contact customer service, so won't comment on that aspect. "