"Although I can't say my order was not without a glitch, Gunsafes.com amiably resolved any problem regarding my order in a very professional and courteous manner. I need to add that the only problem I had arose in the delivery process and Gunsafes.com had no direct control over the situation at hand (delivery company was not able to handle the "White Glove - Platinum" delivery of my safe down a flight of stairs).

Sara and Marty were both very helpful throughout my purchase. The order was placed, by phone, with Sara. She was very pleasant and professional. Marty helped me determine the status of my order and dealt with the safe manufacturer to ship the product out after a delay. I bought a Cannon CA33 and it ended up taking longer to get out the door due to volume problems with the manufacturer(again not any blame towards Gunsafes.com).

All said and done, my interactions with Gunsafes.com was a very positive experience, and all of the folks at Gunsafes.com were great to work with. They went out of their way to make sure I was satisfied with our dealings at the end of the day.

It is a pleasure to work with a company with such high regard for customer satisfaction! Many companies do not operate with as much concern for their customers, and Gunsafes.com went above and beyond to make sure I was happy with my order and any issues with it. Kudos for a fine example of Customer Service! (And thank you Sara and Marty especially.)

As I said, I ordered a Cannon CA33 and am very pleased with its construction (made in U.S.A.), functionality, and aesthetics (absolutely beautiful). The warranty on the safe is unbeatable too. I also ordered a number of accessories for the safe, and they were great too.

Costs of my purchase were extremely fair as well. Any future needs I may have, will definitely be conducted through Gunsafes.com again. They have won over a dedicated customer for the future.

A+ to Gunsafes.com for their products and representatives! You have restored my confidence in Customer Service and have won over a dedicated customer for the future.

I would not hesitate to recommend Gunsafes.com to all that I find who require a reputable company to purchase their products through. There are so many products available through them, it was a difficult decision on what products best met my needs.
Thank you again for such fine prices, products, and professionalism in service.

(And no, this isn't a biased review; it's just so refreshing to find a company that is so customer oriented.)

Greg
"

"I received exactly what was detailed in the website. Quick and easy to order and received this item in a timely manner. I love my new safe!"

"Great service, great product. Thank you!"

"My purchase was an absolutely perfect experience. I had to reach out to them several times prior to sale/purchase for general information on the gun safe (it was a scratch/dent) as well as concern about delivery of such a large item. Shanon was first class in her help and reassurance.

The item was delivered two weeks after it was delivered. It was actually at the delivery company within one week, but due to scheduling issues between me and the delivery company it was another week till it was delivered.

If you are in the market for a gun safe, do not hesitate to contact them, you won't be sorry! I ordered a Browning SR safe (not a small safe - 750lbs) and couldn't be happier. Furthermore, delivery of this huge safe was down a set of stairs to my basement!"

"I was extremely pleased with the service and product I received from Gun.safes.com. Shannon T. did an excellent job of keeping me updated on my order status and shipping the item out promptly. I will definitely use them for future purchases."

"The ShotLoc product looks exactly like what I was looking for. The ShotLoc is compact, very study and secure. "

"Although I had to wait 3.5 weeks to get the safe (backordered), it came when I was told it might arrive. The delivery was very good. The trucking line called ahead to let me know it was coming. The truck was suppose to have a lift gate, but it did not have one. We were able to get it onto my pick up and then down on the ground and even though the driver did not have to help he did and we got it into the house. The safe itself was good looking and well built. A little smaller than I envisioned, but big enough for me. The only complaint was the center wall inside the safe was not straight and I had to modify two of the shelve to fit. Overall I am satisfied with the product and delivery."

"Excellent company!! Great customer service with my phone order and it was received as promised. "

"Placing my order and delivery was very simple and professional. I recieved the safe in a matter of days. The fun part was moving it into my house."

"I had to cancel an order and place a different order by phone with Gunsafes.com. I was assisted by a lady that did everything to help me get what I wanted. I received the correct safes and never had to worry about my original order. Placed On 3/31/2013 8:27:00 PM?"

"My first experience with Gunsafes.com was excellent. The order taker was knowledgeable,pleasant, courteous and very helpful. I will continue to do business with them. They even matched a price of a competitor."

"The safe I ordered is simply PERFECT!
I would buy it again - there is nothing which could be improved - simply a great product. The only thing which was a little drag was that the production and delivery took a little longer than expected. But in the end is was worth the wait! "

"Excellent safe and excellent service. "

"I would just like to say that i have mixed emotions about the transaction. i generally am very patient but this one was pushing my limit. i ordered the safe on 02/09/2013 and didn't receive the safe for nearly 3 months yet when i placed the order it stated 4-6 weeks. When the safe finally came, the delivery man was this old man who required me to do most of the work. i do understand that part is out of gun safes control. the saving grace was that i found the safe cheaper and gun safes price matched it. other then that i understand the overwhelming demand for the safe at the time but i just wish i could have had a better notice beforehand. As for the quality of the rhino safe i think its a great value, higher end safe features at a lower end price! "

"I chose gunsafes.com because they were selling a high rated product for much cheaper than anyone else, and offered free shipping (for comparison, Amazon was charging $150 for shipping of the same product).

Unfortunately, the product ended up being on back order. I realize this is not necessarily their fault, as it is an issue with the manufacturer. However, gunsafes.com charged my credit card the minute I placed the order, rather than when it shipped. So I ended up waiting about 9 weeks for a product for which I had already paid a lot of money.

Their customer service was sympathetic, and good with communicating (felt like I was talking to a real person as opposed to a canned machine response) but ultimately could only offer me a refund, which effectively would have put me in the back of the line for the product if I ordered it at a later date. Given the savings I was getting for the product I wanted, I chose to stick it out.

Ultimately gunsafes.com conducted itself reasonably well given the circumstances, and never did anything that was wrong, per se. However, they never took that extra step to really smooth things over given a difficult and frustrating situation. For that, they get a good, not great, rating."