"I am extremely displeased with my experience with Gunsafes.com. First of all when I purchased my safe I was informed that it was back ordered and would not be ready for shipment until mid- April. I knew that before I purchased the product so I was fine with that date. However mid-April came and went so I started inquiring and was told that it would now be mid-May. Well my safe was finally delivered on 5/13. Now to make matters worse, the carrier used, RL Carriers, gave me a 4 hour window for delivery. A 4 hour window is ridiculous enough especially on a week day where most people have to work, but they couldn't even make that. I was told that they would be at my house between 10am and 2pm, I had to work so I had a family member sit at my house and wait. Well 2pm came and went, still no delivery or even a phone call. Finally at 4:41pm, almost 3 hours past the 4hour window the driver called me and said he was on his way. Safe was finally delivered at 5:30pm. "
"Good price for a Cannon Commander gun safe. Took almost five months to receive the safe. However, the company recognized it was excessive and were nice enough to include an electronic lock. Very nice gesture and their communication with me during the delay was great. The "white glove" delivery service was over $1000 though. Delivery company didn't bring out enough guys or the right equipment the first time. The supposedly secret combination (and the manual) was also mailed to someone else so even if they had delivered it I wouldn't have been able to get into the safe. Customer service said they would overnight the manual and combination to me but received it 4 days later. The safe was eventually delivered and the guys did a great job handling such a large safe on wooden floors and carpet. It's important to note while the manual/combo was initially mailed somewhere else, the customer service department was absolutely outstanding throughout my purchase experience. They recognized the issues and were very helpful and more than willing to try to make things right. Overall, purchasing the safe from Gunsafes.com was worth it and I would recommend the company to others."
"Haven't had the safe 2 weeks and it does not work."
"Received the unit in a timely manner. It was exactly as advertised and works great."
"Best price all around, the exact item was delivered in promptly manner."
"I was looking for a gun safe for a while and came across gunsafes.com I was a little skeptical about ordering a safe online. I spoke to Sara Collins and a few other sales reps there and after them spending a lot of time with me I was very confident I was buying from knowledgeable people and patient after I changed my order a couple of times. I got the best price from them and delivery was on time. I highly recommend gunsafes.com to anyone. Glen"
"Absolutely horrible service. A HUGE disappointing experience. Item was not in stock, but on the website it showed available. Instead of being honest and admitting their mistake, they cower behind the fact that there is a ban scare so they're extremely busy. This is a poor reason for not being able to update their site. I have worked in the gun industry during the 2008 ban scare and this is a horrible excuse. On top of that they still didn't update their website even after i complained for several weeks, and the item still showed in stock. I didn't received my item until 2 months later. The woman who i was communicating with was extremely rude, and instead of trying to help, would write snappy remarks back to me. I highly recommend calling before ordering, or better yet, DO NOT DEAL WITH THIS COMPANY!
Update 5/20/13: In reply to gunsafes reply. They did not contact me to let me know the item was backordered, i contacted them 15 days after i ordred it and then they told me it was on backorder. once again they blame the manufacturer, not their own ability to maintain their website. They say this isn't common, but just read these reviews, 1 out 8 have the same problem. I have all the email proofs for your failure! also they charged my credit card immediately and had my money the whole time.
update 5/20/13 have been communicating with gunsafes.com thru email, and they are rectifying the situation. "
"Ordered I believe in Jan. and the service was awesome (Sara) . I would defiantly order from Gunsafes.com again. Took longer then expected do to the demand at the time and the color I ordered. Only complaint was the delivery company shows up in an old truck, one guy, and the lift gate didn't really work. So, I had round up some neighbors to help get the safe out of the truck and move it into the garage! Gunsafe.com had the best prices, excellent service, and kept me informed on the status of my order. "
"Great service! Order was delivered as promised. Although, there were delays because of the overwhelming demand on the manufacturer, Gunsafes.com proactively kept me up to date on the order status. I would order from them again."
"My purchase was for my son's birthday. I was very pleased to find the right locking cabinet at an affordable price. The only difficulty I had with the order was placement on backorder. My son's cabinet was finally shipped early March. A notification of backorder would have been helpful."
"Overall I was pleased with the way my order was handled. The only suggestion I would offer is that real 3/4 inch plywood be used for the decking of the pallet. The particle board underlayment that was used busted out during shipment under two of the legs. However, the safe arrived In good shape."
"Gunsafes.com is a great website. I not only found what I was looking for but searched different websites for over 2 months and I found that they have the lowest prices and customer service is outstanding. thanks gunsafes.com for the great service and experience!"
"Exactly as advertised. Gunsafes.com kept me informed all the way through the order process. I ordered the imprint safe and was immediately told that it was on back order and was notified when they were shipping. All in all, I was very satisfied with the process but not that I had to wait. I could have paid more to get it faster, from another site, but stayed with Gunsafe.com because they had the best price and a great reputation. Thank you Gunsafes.com"
"The safe took a little longer to receive than I expected but it is a great safe. Looks wonderful and is very strong. Delivery person was very helpful AAAA+++++"
"The back order of the safe was frustrating but the Gunsafes staff was great at communicating through out the process. I was actually pleasantly surprised at the level of personal communication. I received my safe and it works great."