"One of the worst experiences I have had with an online company in many years. I placed an order with the understanding that the item was on backorder, but this company promised the item by "Late April". It is now one full week into May and I haven't heard a thing. If you are going to take the name "GunSafes.com", you better be prepared to be the industry leader in that department. You have failed miserably...MISERABLY!! There is no excuse to not be able to deliver a product to a customer in a reasonable amount of time, when it is a product that you should have hundreds in your stock. If you don't have them in stock, then at least have the common courtesy to provide your customers with a time frame they can depend on. There is no reason that a customer should have to wait 1 month to receive ANYTHING from you...ANYTHING! There is no excuse. You royally suck and you should be ashamed and embarrassed. I will NEVER shop here again (and I have a large collection of guns where my demand will require more products) and I will tell EVERYONE that I know just how bad you suck. I am still waiting for a product that I could probably go down to Target and buy tomorrow. You try to give your business to a company like this, and you end up regretting your decision. What a disgrace!!!!!!"

"Well, the Backorder dates were wrong and I had to wait almost 2 months to get my item. At first it was going to be sent out by the first of April; then it was the middle of April; then it went to the end of April to May; then to now. The Communication from Gunsafes was great. I just didn't like being told many times my item was coming then find out it was going to be even longer. It all turned out at the end though and I am very happy with the item's I ordered....The Gun Vault is great + the Safety Cable.. Very Nice Customer Service and good prices.. I didn't need this item as fast as some as I don't have any young kids that could get into my Guns; so it wasn't to big of a deal to get my item right away; but still I should have gotten it when they said. Just I would watch more better for the backorders if any. I would Recommend this Company.."

"My safe shipped quickly, arrived in a timely manner and I LOVE the biometric feature! It is sturdily constructed and mounting is made simple with the enclosed hardware!"

"The Prices are right and they carry quality products,good customer service ,highly recommend"

"Fast shipping, good service."

"as always great product, superior customer service"

"I received my Steelwater 16 gun safe, by freight, in perfect shape. This safe is everything you said it was. I believe this safe is better built than any safe I shopped for, at a far better price too.I am so glad I found you online and bought my safe from you. Thanks, Jim"

"The exact product I order was delivered in timely manner."

"I was very happy with my purchase from Gunsafes.com. The staff was very knowledgeable and patient. They answered all of my questions. The customer service was top-notch. Sara was the best! If you're in the market for buying a safe, Gunsafes.com is the place."

"It was my understanding I would have my safe my now.... Nothing has arrived."

"I was very pleased with the condition of my safe and the prompt delivery. The white glove service was great and my safe was brought inside my home and placed exactly where I wanted it. I will recommend gunsafes.com to anyone needing quality products and service. "

"Was told by the website that my order would be filled and shipped by the end of March. Then less than a week later get an email saying that it will ship sometime within the next few months. I could have went to Dicks Sporting Goods and picked one up for the same price and had it already."

"I ordered it, got a confirmation of item being back ordered with an estimated arrival date. Got another email stating the item had shipped with a tracking number and it showed up at my door. Pricing was competitive and communication was excellent. Thank you!"

"Best prices and extremely helpful representatives. The shipping company caused damage to my gun safe and Sara was excellent to work with on expediting a replacement and kept in good contact until it was corrected. I will purchase accessories and all my other needs from GunSafes.com. Thank you!"

"Great customer service. Answered my e-mails promptly. Split up my order to get one of my backordered items sent directly from the manufacturer so I got it earlier than expected. I'll be back!"