"I've placed an order for couple items at www.thebay.com on Nov 28 2016. One item is missing. I've never received the item. I sent email but without any reply. I contacted customer service at 1-***-***-**** on Dec 9th. CSR Annie Sullivan helped place a new order for the missing item free of charge, and told me that, I would received the order confirmation and tracking#. I've never received the email from my inbox or junk mail. I called again on Dec 15. CSR Lyn Douvle checked and told me that, she could not find the new order Annie Sullivan placed under my contact info. Lyn then opened a refund case(case#273172) for me and told me that, a specialist will contact me within 72 hours and refund will be back into my account within 10 business days. Now I have to wait for the specialist and I have to tell him/her the whole story again. I do not think Hudson's bay is doing a good business practice as the CSR did not do what she had promised. "
"From all the reviews I read, I was so scared something would go wrong and my order would get messed up, BUT IT CAME EARLY!! I ordered the becca blush radiance makeup thing with standard shipping (which takes 5-7 days) but it came in 3 days. The highlighter in the kit was shattered a little but I fixed it up and I know that the becca highlighters are known to be very fragile and soft so its fine. I read one review like this here from all the bad ones and was convinced it was someone from hudsons bay writing but I guess not because i had a very similar expieriance and Im a real person."
"If you ever plan to apply for a credit card here at HBC, DON'T!
Here's what went down. The reason I applied for this card is so I could do Flexible Payment Plan (Financing plan that HBC has) for big purchases. My dad's birthday was coming up so I decided to get him a fancy watch and use the flexible plan to pay off the watch.
However, my credit limit is lower than the watch I planned to buy, so I called their financial service to ask if they could increase the limit. The first guy who helped me was nice, he asked me questions regarding my financial status and purpose of the limit increase and how much I'd like. The watch was around $2500 but I asked if they could increase to $4000 for my limit, and I got a decline. The guy said I had a second chance and could transfer me to his supervisor.
When I talked to the supervisor it was a complete change of tone. He asked me pretty much everything his employee was asking me before, and of course I told him exactly what I told his employee, except for the credit limit which I only asked for $2500 increase this time. He then asked to look at my credit report and then asked for my billing details and in the end declined my request. So curiously I asked why I got declined. Now he has a thick Middle Eastern accent, so when he told me the reason why, I could barely make out his words. I then asked him to repeat the answer, and what I heard was a sigh, along with a response of something about my payroll Information not matching up. I couldn't understand his response after asking him twice and there was no point of me asking the third time so I said no worries and was about to ask him when I could request it again, but he JUST HUNG UP. NO 'THANK YOU FOR CHOOSING HBC', NO GOODBYE JUST LITERALLY HUNG UP on me. I have no problem paying it in full with my OTHER payment method but man that was the crappiest service I have ever received.
In general, their management is terrible and I'd not recommend anyone to apply for their credit card
"
"When ordering a christmas present online, after all the steps, they decide to tell me my card was declined??! But Hudson bay decided to charge my card anyways! I was on hold with the customer service department for over 30 minutes, only for them to tell me; they can't locate my order!
I am extremely disappointed! I will never shop with them again! on a side note: When they ask you to repeat your name 12 times.... you know you're in for a ride! "
"We are a group of undergrad students conducting a market research on Hudson's Bay, below you will find a link to the survey http://rotman.az1.qualtrics.com/jfe/form/SV_5gOm5NoIk8UM85L
We'd like to hear about what you particularly liked about your shopping experience and what you didn't like.
"
"I ordered a pair of boots from the Bay, at a price of nearly $200. After five days of waiting I checked on my order only to discover it was being sent back to the store. 5 days later, with no update from the Bay, I contacted customer service. I ended up speaking with two different representatives, Taylor and Jasmin — both of whom were incredibly rude and unhelpful. In the end it turned out that they never bothered to pass the buzzer information along to Canada Post, and so now my boots would not be re-delivered and instead I'm expected to wait another 3-5 business days for a refund on my credit card. No apology, or acknowledgement of the inconvenience this has been to me. The funniest part is, they're excuse was that the shipping information wasn't correct, but they had no problem charging my credit card with that exact same contact information.
Honestly, this was the first and last purchase I'll ever make with the Bay. There is nothing worse than unhelpful customer service reps. I respect their position, I know they deal with difficult people every day. But honestly, there was no need for either rep to be so condescending and disrespectful. I ended up ordering the same boots from the actual brand (Steve Madden) and they ended up costing me less, with a faster delivery time. "
"After more than 40yrs as a loyal HBC customer, I am finished with them!
HBC used to ALWAYS stand behind their products, and you knew you could TRUST them!
That has all changed!
I recently ordered 2 sets of 400TC Egyptian Cotton Distinctly Home bed sheets, and was happy about the PERCEIVED savings I enjoyed on BAY DAYS.
When the items arrived, they still had their original prices on the packages. I was SHOCKED to see that I had actually paid MORE on the "SALE PRICE", than was the ORIGINAL PRICE on the packages!
One item was listed online as originally $79, and I paid $48 - only to see that the REAL original price, still on the package, was $36.95!! The other set was advertised online as originally $79, and I paid $48 - only to see the REAL price on the package as $46.95!
I called them and they asked me to send photos to a personal email - which I did. They said they would try to refund me the difference. But for me , this is a MUCH BIGGER ISSUE! FRAUD!
HBC has lost a long time customer, and I am certain I am not the only one!
AVOID shopping at HBC, or triple check the prices for accuracy!"
"Over the Canadian thanksgiving weekend, I saw a jacket i really liked on The Bay's website. It was generously discounted plus there was free shipping so i decided to order it. Right after placing my order, I noticed that the jacket was taken off the site and i got a little nervous. Then when i recieved my confirmation email it said "if the item is unavailable we will cancel your order and not charge your card". I got even more nervous because i really wanted the jacket and it was at an excellent price. I googled reviews for thebay.com and after reading all of the horrible experiences people had i started biting my nails, I really thought my order was going to get messed up and i wasnt going to be receiving my jacket. Then i got an email saying my order had shipped and it actually arrived early. I checked my mailbox and there it was! My jacket! It was packaged well and it was exactly what i wanted. I am so happy with my purchase and so glad the bay didnt cancel my order. I am sorry to those who had a bad experience with the bay, i hope my next experience with them is just as smooth as this one :) "
"I purchased a patio set which I was required to pick up from the warehouse. However, the next day I saw a different set at the Bay, which I liked better so I cancelled the first order. More than three weeks later I am still waiting for my refund!! I have wasted numerous hours on the phone and going to the store to obtain a refund, which cannot be processed until a confirmation is received from the warehouse (it has been over three weeks and they still have not provided a response!). This charge is on my credit card and I was told that I will be charged interest on the amount if I do not pay it!!!! This is ridiculous. I am never buying anything from the Bay again.
P.S. The second patio set that I purchased I cancelled as well because it was scheduled for delivery twice and never arrived. "
"Ordered shoes. Tracked my package. 1st it said on route, then later that day it said returned to sender. I contacted customer service. They said that Post Canada didn't recognize my address (even though things are shipped there every day). The rep said she would overnight it with Purolator. 2 days later I get an email from Canada Post that it's on route. I call back customer service. This time they say that they had forgot to check the box in the computer for overnight. Lady says she spoke to her supervisor who will track my package throughout the day and contact Canada Post to make sure they deliver. Later that evening, I track the item and it indicates "Returned to sender". I call customer service once more. After being transferred to 3 different supervisors, they would not even admit they had provided false information and wasted my time. They simply said their vendor could only use Post Canada, and so, I would be refunded. No solution or apologies for the lies, the run around, or for wasting my time. Most awful customer service experience of my life. I will never shop there again."
"I checked on Hudson's Bay coz everytime I open my mail the hudson's bay pop up with its catchy and tempting sales! But the horrifying experience begun, I ordered an item which was included in the CLEARANCE SALES and it was really a GOOD TO BE TRUE sale! I've ordered and paid. and yes, I have receive a confirmation thru my email, but then, after 2 days, I received a mail from HB that it was cancelled their reason, they've ran out of stock. but then I have checked their site and yes, it was still there! placed my order March 22, cancelled March 24 but up to now if you check the site, the item is still there. Then March 28 (I think) customer service emailed me and said the item is now available and I advise me to call customer service to help me through the ordering, which I did, so I thought everything is ok then. But then after 2 days, again they've cancelled it! what the hell was going on with Hudson's Bay?! again, they apologize (for being stupid and deceiving customers) for the cancellation. but then I emailed them several times after that regarding the item being on the site still up to this moment but no reply from their CUSTOMER CARE. Is this the kind of service does HUDSON BAY has? up to now the item is still showing in their site!!
Is Hudson's Bay just fooling customers or they are just plain being stupid?! "
"I am so upset with hbc. I just received my order today and it was wrong. The last couple weeks I've been looking for a specific highlighter from dior cosmetics(part of their 2016 spring collection) There were 2 shades available color one was glowing pink, color two was glowing ****. How i ordered it was, i called a store to look for the item, the young lady on the phone said they sold out but she would check online in their stock system. I was very happy to hear she found it, i made it extremely specific i wanted the glowing pink color. This women even doubled checked the name and everything! she seemed to know what this item was and how popular it was. When i got my order today i felt like i was going to cry, after all those calls to different beauty boutiques and Hudson's bays to find this item, i was only to be disappointed again. I called their customer service to find out what they could do for me. After being on hold forever the customer service rep said that she couldn't even find it because the color i was looking for was out of stock so therefore she wasn't able to bring up the sku/item number. She said they are sorry for the mistake and normally they are usually very careful with orders. She said all she could offer me was 20% off my next online shipment and free shipping. I didn't want a discount, i wanted my product i paid for! I told the customer service rep " what is the point of ordering online from you guys again if my first experience was so awful?."
I won't ever be purchasing online from hudsons bay ever again. "
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"I ordered cosmetics as they were offering free gifts and of course I increased the amount of my purchase due to their upgraded free gifts offer. When I purchased on line, all the options to choose the gifts were available and I completed the purchase. A few days later they shipped the item except my free gifts and I got email stating that the free gifts are out of stock. I sent complaint to HBC and here is their explanation. 'Unfortunately the Gift with Purchase items are while supplies last, and we do not have rain checks or substitutions for these items.' I am so disappointed with their lies and false advertisement. If they don't have a capability to update their stock promptly, they should warn their customers before they spend money. I am 8 month pregnant and just started ordering stuff on line. Other stores that I have been shopping were not only great but also quick to resolve issues that may happen easily during on line business. I just want to share my experience so that other customers won't get fooled by their free offers that they can not even be bothered to keep up. "
"When I deal with the Bay's customer service, I always have a feeling that the main requirement for the person to be hired as a customer service representative at the Bay is to be stupid and rude. The most horrible customer service I ever dealt with!!!"