"I set up my wedding registry with Hudson Bay. I as the weeks led up to my Bridal shower I could see the gift that were purchased. When my shower came and gone I realized there were items that were listed as "purchased" but I never received them. I had a few of my guests inform me that they had gone to purchase an item but then was told days later the item was actually out of stock and they were assured by customer service that they would be added back on to the registry and no longer listed as purchased. My guests actually called multiple times because they saw the items were never updated. I first spoke with customer service via email and the issue was updated on my registry right away. And when asked why it was never corrected weeks ago when my guests had originally requested for the items to be updated and corrected I was told that the issue was being sent to higher management. I have since emailed them THREE time with no response. When I went in store, I was told to contact customer service via email. Extremely disappointing as I have always been a advocate for Hudson Bay. I also had guests that had requested for items to be gift wrapped when shipped directly to my house, no gifts came wrapped. "

"I purchased the beautyrest matters from Hudson’s bay as a floor model after 1 year it start sagging from middle when I called customer support he asked me to send the photos of matters which is did , In response from him he said someone will get back to you in next 24-48 hours. No one called me or email me. Ending up after 10 days I have to call them and ask for the update. They said the warranty won’t cover as it’s a floor model but when I purchased the matters It’s come with 10 years warranty. They said because it’s floor model we will not cover the warranty. This was unexpected from Hudson’s bay. Even though on the top I purchased extra 10 year total guard warranty. I’m not happy with Hudson’s bay service "

"Awful online shopping experience I do a lot of online shopping I shopped online with the bay for the first time about a week ago spent about $500 on a pair glasses hoodie and some sneakers when I receive the product the sneaker still had the alarm on there so I called in and they told me I needed to take it to the store to take it off well I said the whole point of shopping online so I don’t need To go into the store so she said I could send them back but I would have to pay to have them shipped back to me so their mistake but I got to waste my time to go into the store and if not then I need to pay more money to have a Alarmtag taken off that they left on That’s the craziest **** I ever heard anyway I would never recommend the bay and I would never shop on there again and I would definitely let my friends know my experience"

"I called because my order was supposed to be shipped today and I just got an update saying it arrived in Ontario. It was shipped from Edmonton and I live in Saskatchewan so clearly something went wrong. The guy on the phone was clueless about the provincial layout of Canada and had no idea that the package being in Ontario is a mistake (it has to go past me to get there!!). He was useless, didn't help in the least bit, and I left the conversation even more confused than ever! Get it together Hudson Bay! Brutal customer service. "

"Had to be on the phone with them nearly an hour regarding a broken bowl that was under a ten year warranty only to be told I’d need to talk to a supervisor. Then they sent my call back to the main menu, had to wait some more, go through the whole thing again, just to be told a supervisor would have to call me back. Couldn’t tell me when. Terrible!!!"

"My order has been cancelled without a reason, it's not the fisrt time it happen to me. I bought a gift for my friend from the bay online store. After a few days, they just send me an email saying they have to cancel my order, without any explaniation.
I send emails to ask, the answer is 'Thanks for contacting Hudson’s Bay. We’re in the process of resolving your issue and will provide you with an update within 48 hours.' So I send email every 48 hours, actually that's the only reply I can get from them.
So I decided to call them, one gentleman answered it, verified my information, felt sorry for my experience, and had no idea why my order is cancelled. He just transfer me to other team, before that I confirmed with him that he will transfer my information so I don't have to repeat it, he said yes. Then, he transfered me to their internal service line, they are the supporting team of their employees, not the costumers, so they don't know what i'm talking about, which makes me feel so stupid.
I called again, it's another gentleman, I have to go through everything again, verify my information, explain my condition. He felt sorry for my experience, but had no idea why my order is cancelled.
I didn't use any promotion code by the way, it's a normal price item, and it's still in my shooping bag, and they keep sending me reminder every two days like 'don't miss it!', 'pay for it now', so it's still in stock right?
"

"Don't get me wrong - I do love the Bay and spend a lot in-store. My issue is when an item requires you to use their call centre. Never in my life have I been through such a painful experience! Their call centre staff are poorly trained, do not listen and are robotic - reading their scripts only. If your request falls outside of the script, you are out of luck because they can't help you. Don't even get me started on how inadequate their English skills are. It's disappointing because I do love the Bay and their products - their call centre not so much. I have expressed myself via email with no avail - they basically don't see the issue - sad."

"They deserve a zero star. Horrible customer order service. Had to place an order twice and both times, spent ages on phone just to get them to get basic information right. English skills extremely poor. At the end, both orders got cancelled with no reasoning. Wasted my time and energy particularly it was a gift so the timeline mattered. I will never attempt any purchase from the Bay again. This is why your company sales suffer. Wouldn't be surprised to see them file for chapter 11."

"My online experience with Hudson Bay - exceeded my expectations! The item (included a half size) was available and arrived in perfect condition. The price for this item was considerably more elsewhere.
I am totally satisfied and will order again. Thanks Hudson's Bay online."

"I just got off the phone with HBC customer service. I ordered a food processor on-line to be sent, as a gift, to someone else at a different address than mine. I find it ridiculous that you have to phone customer service to have a gift receipt sent with an on-line item. The woman I spoke to, thought I wanted to cancel my order and wasn't understanding what a gift receipt was. I convinced her that I didn't want my order cancelled but wanted a gift receipt. She finally got it, after I asked to speak to someone else, and then she asked what the message was. It was pretty simple, Happy Birthday, Happy Anniversary. I had to spell every word for her (she thought I initially said 88 something) and when I said comma, she asked how to spell it. We finally got it sorted out and then I asked her to confirm the address that it was going to and she rattled off a bunch of numbers. She said that was the shipping code. I did confirm that the address was correct. It sounded as though she found all of this very amusing. I do a lot of on-line shopping with the Bay but this experience has made me think twice. I honestly wish I hadn't given up drinking !!!!
"

"Hudson's Bay 1-800 customer service is horrible. I have No other words. It's very ridiculous actually. You would think this company would actually hire people that are compitant. It's just really bad. Almost makes me not want to have a Hudson's bay card. Calling them for an issue is just stressful. I really do expect more from Hudsons Bay, its a shame they don't care about their reputation. Every single person working for their customer service dept is Filipino. I'm not playing the racist card I'm just being honest..this is a problem that they need to rectify. 90% of these individuals need proper training in all areas. Though they are nice people, that's not enough. For some reason they struggle with the language barrier which makes it difficult to solve customers issues and problem solve. . Especially effectively and efficiently. This is a continuous problem I'm faced every time I need to call customer service. "

"This is our only department store in our city. There is now only one main place to check out or do returns. There were 10 people in line and only one cashier. Finally when I went up to the cashier, she had no idea how to do a return. I had to wait until another cashier was done with her customer. Most of the fitting rooms were closed. There are no salespeople on the floor. The return took so long that i decided I didn't want to wait again in line even though I wanted to make a purchase. Looks like they will be closing their doors soon...."

"This is a review about the Kluft mattress bought from the Bay on Aug 2017. This is an awareness of this mattress if you want to buy a new mattress and boxspring please go ahead and buy Kluft from the Bay. If not avoid Kluft and avoid buying from the Bay completely. I bought my mattress on Aug 2017 from the downtown Bay on their big bay day sales - the original price of the mattress was over $6000 (King size) and each box spring was $1200. The warranty is for 10 years. I do understand that things don’t last for 10 years…but I was expecting to get at least 5 years out of my mattress…I just got 2 years out of it. The salesman at the Bay insisted that if we don’t buy the box spring, the warranty would be void. So I called up the Bay to tell them that someone needs to come and look at my mattress because it has sunk on both sides but one side has sunk really low. So after 2 weeks of sending them the pictures and answering all their questions and going back and forth, they finally send out a mattress technician on Sept 23, 2019. He came and did say that mattresses should not sink so low in 2 years on one side. I also explained that in the centre of the mattress it is a lot higher than the side I sleep on. The tech took all the information and checked everything and he did agree that there was an issue with the mattress and would let the bay know. I got a phone call from the bay the very next day and they told me that however much the mattress had sunk, it was within the manufacturer’s specification so they couldn’t do anything. They said they couldn’t do anything for us for the next 6 months and only after that they would be able to send another tech to revisit the issue. I spoke to the customer service department and the returns and exchange department, I also spoke to the manager and I explained everything in detail saying that as the night goes on, the mattress keeps sinking and my neck and back hurt. I also explained that I wake up early in the morning so when the tech came at noon, the mattress had again come up. At this point the manager said instead of 6 months, we can come in 3 months to see as a favour to me to send out another tech. I told him if I sleep on the mattress for another 3 months my back is going to be very sore. He said that he couldn’t do anything for me unfortunately since again it was within the manufacturer’s specifications. So everyone do not ever buy a mattress from the Bay. They were very prompt in letting me know that they couldn’t do anything about it. I have to say the Bay is going down in quality and service and their products. Especially stay away from the Kluft brand - they have the big price but the quality is rubbish."

"Hudsons Bay is my most fav store for fashion and beauty products. ROULA is my rep today and she is vibrant excellent with the product knowledge and very patient. She knows skin care and the type of product to use based on skin type. Im very happy I approached her for questions. Will always come back to this store!!! ( Chinook care Centre)"

"I placed an order and typed in the promo code but when I finished the transaction I was told that my order didn't qualify even though I spent over $175.00 which was the amount to qualify for the $25.00 discount. And when I clicked on "exclusions", it didn't even open up for me. There are no HUMAN BEINGS to talk to when I called to ask why I was unable to get the discount. Incredibly, horrible customer service. There isn't even an option to talk to a HUMAN! Voicemail just doesn't cut it. I will think twice next time I order anything from the Bay. "