"WORST service ever! Ordered 3 items (the items were in stock when I added them into my “cart” and paid), then receive an email that one of my items is cancelled because it is out of stock (still available to purchase on the website (with more sizes available) more than 24 hours later). The brand isn't even available in stores, so I can only order them online. Then I receive another email the next day that my other item is cancelled (that 2 out of the 3 items I ordered!) and it was available when I checked out the "cart" and paid! Why were the items available for purchase if it is not in stock? Why only notify the customer more than 24 hours later that the item is out of stock? How is this "do our best to maintain the accuracy of our inventory"? And why does it take "3 to 5 business days" to refund when it takes less than 24 hours to charge me? Worst service I ever got! I can’t even cancel my order! What’s the point of receiving just one of the 3 items I purchased?
AVOID PURCHASING FROM HUDSON BAY!"

"Paid for 4 items, received 1 in the box without a packing slip. After following up with customer service and receiving contradicting advice from them, was then told to wait 10-14 business days for an investigation. Some week and a half later I receive a phone call to inform me that the investigation had been concluded and that I had in fact received 4 items (I hadn't). After some time trying to explain to the guy how unsatisfactory this was, him essentially calling me a liar, his advice was to 'call back customer service'. So back to the beginning again, spent another 40 + mins on the phone trying to resolve my issue, in the end was told that the case had been concluded and my best option would be to contact my financial institution and see if they can refund me. To top it off, I have to wait 48 hours until I can speak with a relevant manager to try and explain this situation? Completely incompetent resolution process in place. Basically I have been conned out of $110 of tender issued for goods I never received. "

"Ordered a set of two light grey pillows and a single navy blue pillow was sent. Poor picking on the Hudson Bay to begin with. When I called in they said they would credit my card when the item was returned and I would have to order again which is what I did. Now it has taken a month to get a refund (and I still don't have it). They sent a gift card which I don't want. Will not shop at this store again. They can take your money so fast and cancel the gift card faster but takes over a month to get a refund???? TERRIBLE TERRIBLE service. Would not recommend this store at all!!!
"

"BEWARE online shopping at The Bay. If you need to make a return via mail, I just went through a ridiculous 7 week process with them where they acted like they didn’t receive all the returned items, lied about making refunds for weeks, stalled on making payments well beyond their own return policy, and only paid up after I opened a transaction dispute with my bank. This is after they couldn’t guarantee all items were in stock after I purchased them, double charged me for items, and did not meet the Next Day Delivery shipping I paid for (it was more like 5 business days). Customer Service is essentially at one level and they have no autonomy to act on behalf of customers, follow up with information/investigate issues, or directly contact other departments (who never get back to them) so they are useless, Supervisors included (service agents are in the Philippines and don’t seem to have any knowledge about the stores, the website or Distribution Centre, or their own return policies for that matter. I’m sorry to say, a language barrier did not help). Many times I was hung up on, the line would cut out or go dead. I can’t tell if the department is basically fake or if it is actually that useless, but beware The Bay may hang on to your money for as long as they want and pretend it’s on it’s way. I was quick to try and take action on this after reading several reviews about customers not receiving refunds for months or indefinitely. Never shopping at The Bay again.

*It’s worth noting The Bay is not accredited with The Better Business Bureau

*If this happens to you, I recommend contacting your bank asap to open a transaction dispute (overdue refund). I believe you have 30 days to do so. One customer service agent actually recommended this to me when it was obvious we hit a wall during our phone call. Yes you need the bank to intervene to get your money back, and she recommended this because that’s how many other customers had to get their money back. I didn’t realize it at the time, thinking that was ridiculous, but that was the most helpful their Customer Service ever was.

*Keep all receipts (incl return shipment via mail), ask to get info in an email or contact their Customer Service via email if you can. This will be your record when you open a dispute.

*They will give you transaction numbers to “prove” they have paid, when in actual fact the payment has not been processed. They actually changed transaction numbers on me multiple times (and amounts, and dates - all stall tactics), so don’t take this as actual proof of payment if you already have an issue.
"

"Have purchased from the Bay many times. Using a new credit card the order was cancelled without explanation. Called customer service multiple times. They tried to be helpful and redid the order over the phone...cancelled order again. They promise the back office will call within 24-48 hours, but they don't.
My credit card works...I buy without problem from all other retailers. There is something really messed up with their payment verification. You would think calling in/emailing 5 times they could put an order through.
They are not worth the trouble. "

"Today one Associate followed me and I asked him why your following me and he told me that I’m following him... also “he told me that I took the sunglass, he told me give my sunglass and Police is waiting outside the mall” .. the sunglass that I had is my .. I got the sunglass at Marshalls and I have the Information that I got the sunglass. He don’t know how to talk to customer.. I can’t believe he followed me to the ladies washroom.... this happened at Scarborough Town Centre. "

"We purchased in good faith a Natuzzi Sofa Motion Leather Recliner and Stearns and Foster Mattress from Hudson's Bay May 4, 2019 at The Bay in Abbotsford. The mattress was delivered on May 18th but the Natuzzi Recliner had tb re-scheduled as it was too heavy for 2 people on their first attempt but finally came on May 22nd. On the 2nd day of having sofa, we noticed that the back cushion started to cave in and there were wrinkles on the back frame. I called the Bay Abbotsford and spoke to the GM, RUBIN, who told us to give it a week for the Natuzzi sofa to settle and we also followed the instructions from Natuzzi as provided on how to reshape/pat sofa as it may have shifted during transport. A week past and the sofa still looked its missing padding and leather was quite loose on the back. This time, we went to the Bay Abbotsford and spoke to Rubin, GM who assured us that he has received all the photos I sent and he had seen them, and promised us, to take care of the matter to have someone come in to assess/check sofa condition. We advised him that we were going to be away from June 6 and back on Jul 22 so our concern was very urgent. My husband and I left the Bay relieved that we have spoken to the GM who assured us of his assistance. The following day I called Bay Customer Svc to follow up and was so dismayed to find out that RUBIN LIED and didn't do anything about it. Instead, I was advised to put a claim with Natuzzi and that I should call them myself. We are a senior couple and I suffer from osteoarthritis, the resulting stress from the fact that the Bay can't do anything despite the sale having been only a week, gave me a flareup from my condition. To add insult to the injury, the electronic mechanism on one side of the Natuzzi sofa stopped working!!!!!!Pls BEWARE, once The Bay gets your sale on furniture, if a problem comes up The Bay will leave you high and dry. My family and friends know what happened to us and will not shop at the Bay. I also told them to tell their friends and their families.
"

"Ordered from bridal registry. Packing slip indicated 6 bath towels, 4 hand towels and 4 wash cloths however short shipped one hand towel. When I called to report the shortage was given a long winded explanation on how I had to reorder the hand towel (and charge my account again) and wait from 7 to 14 days for a credit on my account for the original missing item. If short shipped then just reship the missing item without making the customer suffer your accounting mechanisms. This will be my first and last time ordering from HBC. The joke is that Ronna filled the order with a card saying if there is any problem with order to call a particular number! I wish Ronna would learn to count to 4 to begin with. The item is still in stock so this is not a backorder situation. What a pain!
"

"Prediction: this store goes out of business within the next 5 years"

"Your Sherway Gardens location is disorganized. Customers can not access change rooms easily (locked doors no staff around to unlock) and when we finally get one they are not maintained ( dark / no working lights, full of previously tried on clothing) and not clean ( litter and needs some paint).

This seems to be because the Service Counter Cashiers are responsible for opening change rooms. The store seems under staffed. Long lines for online returns (why no dedicated return counter?) and for purchases. If you sell “higher end” than the customer experience needs to match. Management, Try shopping in your own store sometime. There is much room for improvement. "

"They cancelled my order twice, but that charged my account. I spent 4 hours on phone to find out why they cancelling the order twice. Reason being: it is their security policy!?
So, I bought a suit, the order was confirmed and I was charged. Then it was cancelled. Then I called, they created a new order. Someone called me to confirm my data. I gave my full name, address, email address. Then someone caller Rose asked me about my credit card number etc. And cancelled my order again. Again, I saw a pending transaction. Then, I called again, they told me that they can place the same order for the third time but it can be cancelled if I am not "cooperative" enough !? Therefore, I was asking if they need to make 4 hours of calls for every single online transaction, they really need to re-think their strategy. "

"The Bay is the absolute worst company to deal with if you need customer service. Any large order or purchases are immediately processed onto your credit card; however, it takes over a MONTH to credit back. This is just absolutely absurd. When I called, the first lady said the return would be processed in 3-6 business days. I waited and...nothing. I called back to check in on my refund, and the next guy I spoke to said it could take up to 10-14 business days. I was patient and waited the maximum 14 business days and still nothing. I called back again today, and the guy (worst one I've spoken to so far) gave me some nonsense that it could take up to 30 days! How is this even possible?? I asked to speak to the manager and he relays the manager's response to me. I asked to speak to the manager again, and he was even more useless than the guy I spoke to before him. He had told me "it usually doesn't take this long to process"...I'm sure it doesn't. I gave him a piece of my mind, and hung up.

This company deserves to go out of business with the clowns they have working there!!! "

"The jeans I ordered I still don't have because they are shipping from somewhere different than my other items purchased. Expected delivery will be passed their 2-7 day shipping guideline. The bottle for Kiehls sunscreen I ordered was all dirty and they sent me the wrong shirt - or atleast a different shirt than pictured. When I asked how to go about getting the correct shirt they told me to print shipping label, bring item to post office, send back and wait for refund. Then I can reorder.... Why should I fix their problem? Have my bank charged twice and potentially recieve the same wrong shirt if they just have the wrong pic posted because the style number on the tag is the same. Terrible customer service. Regret ordering from them. Never will again. You can get everything they sell from another dealer with better customer service, better shipping, and packed with a lot more care. "

"Great customer service, perfectly explained
Great prices. I love bay days. One suggestion please make a one dept. for all returns so the purchasing customers no longer stay in a line. Thanks for the customer service "

"Order # 666386199
Item # 90708323 - Sofa Messina
Delivery date: April 18, 2019

I bought a new Natuzzi Editions sofa from Hudson's bay company store, which was delivered 3 days after. The quality of the sofa that was delivered to my house is entirely different from the floor model I had seen in the store. The sofa that was delivered came with wrinkles all over and the cushion was already sagging. The leather was off-gassing terribly, the smell triggered an asthmatic attack in my toddler and we had to close up the living room. I called the bay customer service to make a complaint the day after the sofa was delivered. They asked that I sent my complaints and the pictures of the sofa, that they'll look into it, which I did. See below for the reply that was sent to me from The Bay, no mention of the smell that gave my child an asthmatic attack or the inconveniences of having to close up our living room. Rather, they said to claim warranty through Natuzzi for a sofa that was just delivered. I just need the piece of crap removed from my house and my money refunded.

"Thank you for contacting us in regard your Service Request.
Our auditor has looked over your service request and has determined the following:
Your warranty is offered through Natuzzi. Please reach out to Natuzzi Cares at 1-***-***-****.
The below information is required to initiate a claim via Natuzzi Cares:

1. A Service Request (SR) number (YOUR SR # IS 12106407)

2. A detailed description of the problem

3. A scanned image or photo of the sales receipt (print order)

4. A photo of the ID tag that is stapled to the underside of the furniture

5. An overall photo of the furniture

6. A close-up photo showing the furniture defect

Natuzzi Cares will update you on the status of your claim at various stages of the process.

Thank you for shopping Hudson's Bay and we look forward to serving you again.

Best regards,
Henry B.
Returns & Exchanges Dept.
HUDSON'S BAY COMPANY""