"I was shopping for a coat on the November 1st one day sale. Even though the department was busy Jai helped me find a new winter coat. She brought me several different styles in my size. She helped me try on until I found a suitable coat at the one day sale price. Jai really enhanced my shopping experience at the Bay.
Thank you.
Louine Schnell"

"Terrible Customer Service over the phone. Their fulfillment centre will call to confirm your online order. Why? For what reason? Isn't that what the Security number o your credit card is for? And if you don't answer their phone call or return their call by Noon that day they will just cancel your order without explanation. "

"It seems I’ve had similar experience to others. I purchased a bunch of items online, and two of the shoes I order came in the wrong colour. I called customer service whom just said to go to post office and ship it back, and then I’d have to repurchase it, and I wouldn’t get my money back from the shoes until they received them. This was their error, and no apology was given, and I have to now run around with two large boxes, and I don’t even have a vehicle. After the call, I looked online to notice one of the shoes was now out of stock in the size I needed, and in both colour options...oh, and the price increased in both shoes!! Also I sent a complaint by email days ago, and haven’t even got any response. Very very disappointed, and will only be purchasing in-store when I can. They need to revamp their customer service and whomever packages these orders. This seems to be a recurring issue... will NEVER buy online again from them!"

"I order a pair of puma sneaker online. I received it after 11 days and realized they sent me wrong color. I called the customer care department right away. The agent name Ella just told me to mail the shoes back or go to the local store and get a refund, after that I still have to go online and repurchased again. I asked Ella if it make sense to her that they made a mistake and sent me the wrong shoes, but I have to do all the leg work to get a refund and buy it online and wait for another 11 days to get the right shoes. She replied me "yes! This is their company policy and that's the only way I will get the right shoes I ordered. " I asked her where can I file complaint about this ridiculous bs. She emailed me an actual address in Ontario that I have to write a letter and mail it there for a complaint. I asked her if this is a 2018 style to make a complaint and again, her answer is "yes! " I asked to talk to her supervisor and she said the supervisor will give me the same answer.

Later of the day I tried to call again and hope to get a useful agent with common sense. However, Ms Ella picked up the phone again. This time I questioned her how are they going to honor the shipping fee if I order the shoes online again since it was a mistake from their end. After she checked she said my shoes were out of stock. At the same time I checked on their website and it showed available. She said they haven't updated the website yet. When customer order items from their site there is never guarantee they will get what they want. I asked her if that is the case then they decided to send me whatever items that is similar. Also I asked her if I listen to her from the first call and reoreder the shoes online then I will have to go through so much bs again because the shoes were not even available. She was silence so I demand to talk to her supervisor this time . She told me all her supervisor were busy at that moment. I told her I will stay on the line until a supervisor was available. After 5-10 mins her supervisor picked up the phone, Ella was faking to be nice and finished the conversation with bunch of bs. I told her in front of her supervisor that I am done talking with her.

After another long conversation with Supervisor Jamaica. She suggested me to call back and check in 3 days to see if the shoes are back in stock. She promised me to give me 10% off on the shoes plus express shippingfor free. I asked her to document everything in my file and send me a comfirmation thru email.

Two days later I email Jamaica again and she replied me they have the shoes in stock. She gave me a file no. with our conversation documented and she suggested me to call customer care department with that file no. to reorder my shoes. At first the agent was very grumpy. She kept questioning me why I should get the 10% off and express shipping. I had to ask her to go on their website to see the difference of the shoes I order and the shoes I received. When she finally clicked what I was talking about, she told me to email her the picture of the shoes I received to proof I received the wrong shoes. After she got my email she finally be nice to me and apologized for everything I went through. She reordered the shoes I want with discounted it and express shipping. Now I am waiting for the shoes to come and see if they do it right or not this time. If not there will be more stories coming.

P. S. Since Ella told me there is no guarantee for customer to get what they purchased from their site, I wrote a complaint to BBB and now waiting for their response. Please be aware of the Hudson's Bay scam!!! "

"My experience was made a five star by Heather, a fitting room consultant. She was beyond amazingly helpful and her knowledge was extraordinary. She works at the Bay at 111th St and 51 Ave (Southgate Mall) Edmonton, AB. I could find no other place to give her the pat on the back that she deserves. If you are reading this review and you are shopping for undergarments, ask for Heather. You will not be disappointed."

"Promises made, promises broken over and over again. Misrepresentation of furniture brand and very poor quality product. No response to emails. Waiting up to an hour on hold by telephone. You get the run around. They apologize. Promise "again" to make things right. Nothing happens. More calls. More promises. No results. Nothing happens. The merry-go-round of deception. The worst customer service experience I have ever had during many years as a consumer."

"On sale but not available. Until the next day when it is full price. Purchased boots a couple of years ago - price was ten dollars more than day after purchase.

Play games and cost money - avoid."

"Two weeks after I ordered and paid, I received an email from the company saying the color of the item I ordered is different from what was online, I said it's okay. Just send it. After waiting for another week, without a response or any confirmation, I checked my account and it looks like they just refunded and canceled my order! Without even sending me a message. Never buy online from Hudson's Bay!!! "

"I’m all about fair chances. But I have been dealing with Hudson’s Bay online Customer Service for over 4 months now and they have still not provided me service correctly.
It started at the end of May when I order 5 items for our Wedding in July. We never received our items and according to Canada Post they were delivered. So $200 worth of item commits of been stolen. Now The Customer Service with HB told me I had to wait a week to report the items missing... ( WTF) do I did, then an inquiry was done which took their favourite, “10-14 days”. After the 14 days they said I needed to wait up to 5 more days for the refund to be sent. They would not give a credit to my account so I could reorder the items immediately they made me wait a month for a gift card to arrive in the mail( btw they you can buy virtual gift cards via their website). Now It’s the beginning of July and our wedding is in 3 weeks. My items had went on sale during this waiting period which was nice and due to these issues the CS said I would get free rush service but I’d have to call Canada Post if I wanted it to be a HFPU because they don’t have the capability to do so from their shipping centres( this is also a LIE, it’s a box you check off plain and simple). So after I re ordered my 5 items, over the phone with a live agent. I check the receipt because I’m so excited and see that there are 0’s next to items in the pricing. I call immediately and they said, “ it’s just the system. Please wait up to 48 hours for it to be adjusted”. It being a holiday and wag at not I have it 4 days . I HAD TO CALL THEM and ask what’s going on. They said it’s out of stock. I LOST my MIND!!

1) why do I have to contact them, why isn’t there an email or a phone call alerting me !
2) why did the CS agent tell me when I placed the order!

So they had to issue me refund #2 . Me panicking due to wedding in 2 weeks now. I was told that instead of waiting for a gift card to arrive via mail again they could just give me the number and I can go get the balanced transferred in a store to a physical card( so I could use it right away) so I did, I replaced the order.
The person denied me rush said it’s impossible for them to do it and Canada post said no the shipping company must register it as HFPU ( which HB refused to do) I replace the order and the agent told me this time that They needed to verify my gift card balance ( WTF it shows the balance, it’s your gift card!!). So that was taking too long. I was suggested to leave my credit card on file so if they had issues with my GC they could still go through with the order via CC and once I receive my items I could get the amount refunded and charged back to the GC. I said do what needs to be done so I get my items here within 2 weeks!

Received my items, my CC was charged for all 5 items separately. I called and asked to get the refund and payment exchange underway. Went on my wedding went on our mini moon , came back and still waited 5 more days ( 21 days in total) I HAD TO CALL THEM AGAIN, they said they refund was denied 2 days after they entered it. BUT NO ONE CALLED OR EMAILED ME ONCE AGAIN!!!

So I sent a complaint through the email address the customer service agent on phone gave me. I heard nothing back.

I then filed one through their website, they responded the next day. They called me 2 times to try to re-sell me the products I had bought. I had to explain again that I received the products I just wanted my CC refunded and the balance to be paid with the gift card they had issued. They said no problem I’m rushing this immediately to my supervisor you will have your refund and I will call you.
I called back after a week and again they said,” 10-14 days”.
It’s now been 4 WEEKS!! They say there is no update on my file and they will let me know.

Their customer service team is full of useless managers and out of the 17 agents I spoke with only 2 have actually helped me throughout this process.


I STRONGLY RECOMMEND NOT TO SHOP ONLINE THROUGH HUDSONS BAY!!!
"

"Dear Hudson’s Bay Shoppers,

I wanted to bring forward an issue I had that may have affected many who shop online. I placed an order yesterday and used my Paypal account to complete the transaction. I have purchased many items this way in the past and have always had a great experience. Yesterday was a different story. As we all know the currency in Canada is Canadian dollars. Well I was charged USD. I called immediately to verify if perhaps Hudson’s bay changed something online but was told that, no the charge was for Canadian dollars and that I needed to contact Paypal as this was their issue and they were unable to do anything about it. After hours of conversations with PayPal (who were very responsive but unable to help) I felt unsettled and with the convertion rate $150 out of pocket on my purchase. I called Hudson’s Bay twice more and was told a supervisor would call me but they were not sure what could be done. Long story short, there is a KNOWN issue that the Bay/Hudsons Bay website has a error when using PayPal and they are aware of it but have not fixed it and are waiting for customers affected to call in.I am still waiting for a call back and who knows if I will get my money back but I wanted to bring this forward to warn other online shoppers. If you made a purchase online and used PayPal as your method of payment you may want to double check "

"I ordered a suit online, to have only the jacket delivered. I called, they reordered, having me pay for the second order as well. Surprise, once again they deliver the suit without them pants. Now I got two jackets, what's the point of them reordering if they won't correct their mistake, I can reorder it myself. I won't bore you with the rest of the story but it isn't solved yet. Bottom line, they're very unprofessional, you won't get your order to use it on time, if you do at all."

"I placed my original order online. The coat came out to double what it should have cost. ( $330 instead of $165). I called customer service within ten minutes of the order to fix the issue.

The first time I called I was told it was too soon and to call back in 30 minutes.

I called back and was spoke to Lida. We were on the phone for about 30 minutes while she tried to figure out why my order was coming out to $330 instead of $165. (this is a huge difference). Eventually she ‘figured it out’ and ‘canceled’ my order. She provided me her email Incase I had any issues. She then proceeded to place a new order for me at the correct cost. She was even nice enough to give me a small credit for my time and inconvenience.

That same day I received confirmation that my new order was placed at the correct cost. I never received an email in regards to the old order. Safe to think after 5 days (3 business days) that everything was resolved... but no...

I get an email early morning 6 days later that my original $330 dollar order was shipped. Under normal circumstances I would simply refuse the order or return it to avoid calling back BUT as this was a wedding gift to my cousin I did not want to burden him.

I called back again to be told this was out of their hands and my cousin must refuse the package or return in. So I was supposed to call my cousin and tell him that he could only keep half the gift? That he must return the gift to the store? ( I live out of country and could not help with the return). They refused to take the cancellation number, the girls email I spoke too and kept saying nothing was noted on file? Ok fine, Lida made a mistake but at least talk to her so she does not make again! Take her information.
Also, they could have called the shipping center to cancel or reroute the package back to their office. No, I was given the center that was shipping the packages number. They washed their hands clean. They lacked sympathy and really any logic in the situation.

It was a wedding shower gift with specific number of items they wanted. 7 towels of a specific brand. You can only pick what is listed in the registry (no more no less). How was it that the first order was $330 and the second $165 for the EXACT same items 10 minutes apart??? Why was no one able to explain this to me? Why do I as the client have to pay the amount and then go through the process of returning it (my poor busy cousin planning his wedding) because of your issue? I called ten minutes after to cancel the order that was double the cost it should have been. I received confirmation that it was canceled. Why is it when your service desk does not properly cancel after an hour on the phone that I still must deal with your issue!

That’s not even the end, I called the number they provided of the location to see if they could help. The lady was just as confused and aggravated at them as I was. It made no sense to her either. She called them and requested that they re-route the shipment. As I don’t trust anything that your company says anymore, I already reached out to my cousin with next steps to return the items.

As this is fraud I should have called my credit card company and had them block the amount.

I am absolutely baffled by the lack of customer service you offered. I will never purchase from your company again. I have already told my family and friends to avoid using your service for their next weddings and party. I plan to spread this long text online as well on review sites.

Fix your site and customer service before you have no more clients. "

"No delivery on a couch we purchased due to the company's incompetence. The driver told us we should have known what to do. Manager in store was no better "I dont know" was said a lot. Next time I will shop Canadian and you all should avoid The Bay like the plague."

"I have never has bad experience for shopping bay online util my last order, the shipment never arrived and I have waited for 2 months of they promise refund date, I call them and email them for refund, even going to store to ask for help, it was a really frustrating experience. I didn't expect my money will ever get refund. I really hate their customer service because they lie that they going to get back to you within the promise date, and they never did! I feel disappointed and may not use their online shopping anymore. If you need to order stuff online from bay, remember if you never received the package , they will never refund you back. "

"I placed an order and within the hour realized I had ordered wrong item. I contacted customer service to cancel the order and was told I would just have to wait till it arrived and return it. In total shipping cost me 25 dollars for an item that could have been cancelled before it was shipped. I will never but from them again and I would not recommend them to my worst enemy. From now on I will stick with Amazon and other companies that understand customer service. "