"Worst experience I have ever had. Sold me a car with issues and would not fix. Did not even have oil topped off at purchase. Terrible customer service and lemon cars. "
"worst bunch of idiots ive ever done business with."
"After spending over a week driving back in for more than 2 hours at a time dealing with the sales person By the name of Darwin no deal was They lied to us Even called me and asked me not to write this review when he found out I was contacting The Better Business Bureau and chamber of Commerce They wanted $30000 down in cash my Range Rover as a trade but not on the records Never met with the financial department we were already pre approved this company has no business doing business I will be forwarding a copy of this review with my report this is the worst company ever "
"Walked into a closing store. I was minding my own busy and an employee approached me, I didn't hear what he said at first so I said "excuse me I didn't get that." He responded with such an attitude to tell me that everything was sold. That I didn't need to be there. Just a nasty attitude! "
"I bought a brand new washer and dryer from HH Gregg and paid for installation, parts, and even a 5 year extended warranty. The dryer is leaking water from the front door, even when steam is not set on. I called and the manufacturer sent a repair person out. he determined it is due to poor venting and it pushes the air and water to the front. I called HH Gregg and they said venting is my problem, they have a picture that it was vented properly. They had come back because the original installers did not do it correctly and they didn't take a picture of what it looked like after THAT service call! i have not moved the dryer but they will not fix it free or for money saying it is my issue. I don't trust their warranty as they were the only ones to touch this washer and dryer! I will NEVER use them again. Good deals can be found elsewhere with more integrity in the service plans they sell."
"I purchased a stove top and received a confirmation for delivery . No show or phone call from them. When I called I was told I wasn't getting it. No apology, nothing from them at all. Then I need to wait days for refund. No wonder they have to close stores"
"I HAD WENT ONLINE TO ORDER A LAPTOP, AFTER BEING TOLD BY A SALES PERSON THEY DIDN'T HAVE IN STORE ANY LONGER.
ONCE I PLACED MY ORDER IT STATED SHOULD HAVE BETWEEN THE 24-26 OF THAT MONTH WHICH WASN'T TO BAD A 2 WEEK PROCESS. AFTER THE 2 WEEKS I HAD NEVER RECEIVED AN EMAIL OR A PHONE CALL. I CALLED THE 800 TO SPEAK WITH CUSTOMER SERVICE WAS INFORMED THAT THEY NO LONGER CAN GET THE ITEM OR ANY LAPTOP FROM THEIR VENDORS. WOULD YOU THINK THEY SHOULD OF CALLED OR EMAILED ME , NO... BUT THEY SURE DID TAKE THEIR MONEY AND NOW HAVE TO WAIT 3-5 BILLING CYCLES TO GET CREDIT!!!! NOT UNDERSTANDING THIS. I SHOULD GET CREDIT FOR CARELESSNESS FROM THEIR COMPANY"
"Poor business skills and customer service your sales people are doing gypsy scams on the floor... please check what you are buying and take pictures to show proof of sale don't be tricky "
"In November 2016, I bought a new dining room. But... one of the chairs was broken. I called, I wrote, and Hhgrehh never helped."
"Recently I purchased a 65 inch 4k tv. It was delivered easily. After opening as a Christmas gift. We discovered several pixels not working on dark colors. After 4 unsanwered emails where photos of damage were requested. I called waited 13 minutes to speak to representative. Explained issues and waited on hold for another 10 to 15 minutes as they finally looked at emails and now a,month later a shipping company will call to get tv and once they receive it I will be reimbursed for cost of tv. I will never shop there again."
"Poor to no customer service, also escaped to James Riesbeck and Samuel Johnson, no resolution no response , poorer customer service I've ever seen. BUYER BEWARE stay away A BIG 0"
"TO :Robert J. Riesbeck President and Chief Executive Officer
to investorrelati.
RE: Purchase of a white Whirlpool Refrigerator on October 29, 2016
Dear Sirs:
my name is XXXX,
I purchased the above named refrigerator in October of 2016 in white color at your store in Jacksonville Florida, .651-100 Commerce Center Dr, zip 32225, Ph ***-***-****.
I have dealt with numerous managers, David, Abbe, and my sale person was Tony Fuller. My sale person Tony bend over backwards to help me, and was friendly and kind all the time. This is not his fault, absolutely not! The refrigerator was priced at just close to $1498.00. After I found a comparison from another store in Jacksonville for $998.00, the price was adjusted to $998.00. So far so good.
I was told on 11-29 by two store personal including Abbe that my fridge was there and tentative delivery would be 12-3, to expect a phone call on 12-2 after 6:30 PM for a delivery time on 12-3. When the call for delivery did not come on 12-2, I called the department myself in the eve and was told my fridge went to someone else and there will be no delivery on 12-3. I called the store, same night and spoke with David and he denied that I was ever told such a thing. I went to the store the next morning and spoke with Tony and David and was given a new delivery date of 12-10, which also did not happened. I went to the store again after 12-10 to find out what the heck is going on. At that point David offered $100.00 discount for all the inconveniences I had gone thru so far. I accepted this offer. So my fridge now cost me $898.00.
I was given a new delivery date of 12-16. via phone call by Tony, the fridge was to be there on 12-14 and delivery 12-16. I called on 12-14 if this was still true and I could expect my fridge on 12-16 and was told the fridge was still not there. I went to the store in person again and told Tony I needed some answers, as to what the problem is as Lowes down the road on Atlantic Blvd had two of them in stock and what HHGreggs problem was. Mind you I have white appliances in my kitchen and really needed a white fridge, however by this time I did not believe anyone in this store anymore and decided to take a stainless steel one, which was in stock, as it has been almost 2 month that I was waiting for my white fridge. The manager David told me that he cannot honor the Inconvenience discount of a $100.00 anymore because I chose now a stainless steal one, Mind you, the stainless steal and the white one started out both at the same price, close to $1498.00. No difference !!!! I find this outrageous, as I have been waiting forever for my white fridge, in addition HHGreggs Credit card demanded a monthly payment already for an appliances I did not have, never the less David reversed the discount of $100.00. I feel that HHGregg should have honored the discount of $100.00, as I still don't have a white fridge and only made the other choice because they could not come up with a white one in over 1.5 month after purchase, especially since both fridges are the same price. After this, I felt like running around in the store and telling every customer in there, do not buy from here, they are just giving you the run around and do not honor promises.
However I do expect the discount of $100.00 credit back on my HHGregg Credit card account. Because this was a nightmare .....and we really started out with the same price in both colors.
WIll I purchase there again, HELL NO !!!!! and to this day I have not heard back from them"
"Told I would have a delivery on Friday. Day comes and goes and no delivery. Call them "Oh we can set you up for Monday". Although they deliver on Saturday we are already booked so you can wait. Now have to take another day off work to meet the window of delivery. Will never buy from them again. Horrible customer service from delivery. I will say the store manager tried to help and was great but in the end no appliance in my home for the weekend hopefully they show up or I guess its fast-food for all! "
"Great deal on Sumsung tv on Black Friday sale. After waiting a week, I received an email telling me that the item was oversold. Worst thing is that the refund will take 7-14 business days. STUPID!
They are very dishonest. Now, I'm being flooded with their sales emails. I still haven't received my refund. "
"If I could give negative five stars I would. Run far from this place and never look back."