"Emailed that items have shipped but not tracking. Other than it pretty good support. "
"Bought a dryer called to find out it was not going to happen store stated they have a p.o. open for it, called customer service can't help c.s. manager was to busy to talk to me. Called executive officer" corporate " please hold calls store " I'm sorry" was all I got then they said they had to mail me a check for a payment from PayPal. Needless to say" buyer beware ""
"order came in the time period alloted; washer was installed correctly; old washer was promptly removed; staff was friendly"
"Nice soundbar for good deal..."
"I always purchase on line and pickup.ever time I go In the store always have to ask for help and when you do they act like you are bothering them. Sale peoplE at this store are lazy and rude only reason purchase is the sales. Store in west knoxville much better sales personal are always eager to help and want to make a sell. Need new personal in Clinton hwy Knoxville store not the first time this has happened to me in this store."
"I ordered an ite on line for in store pick-up that day. The order wasn't available after more than 24 hours. Coustomer service was horrible, the order is stil ut there, I don't care if I ever shop at this store again. Will pay more at other stores just because of this one experience."
"I had a problem with ordering but once that was corrected,ordering was easy. "
"I'm an old dude, so this was not my first rodeo. I've been using the internet for ecommerce since its inception. I rely heavily on Amazon and eBay, among others for buying most of the things I want. But, since I was in the market for a new TV, I shopped around and discovered that HH Gregg had the best offer, hands down. My recent purchase of 60" UHD Samsung Smart 3D TV (model-UN60J7090) was an absolute delight from start to finish. Ordering on-line was easy; and, I was also able to take advantage of a promo code discount which made an already great purchase even greater. The delivery was right on time as promised. The installation went smoothly and the TV was up and running in no time. One of the most professional delivery and installs ever. I save the best news for last. This TV is bloody awesome. Incredibly well designed and easy to use - great picture and sound quality (no sound bar necessary for this baby)."
"Went our local H.H. Gregg store in Canton, Ohio with my daughter to purchase some furniture. We counted 7 sales people and 1 person who looked to be a manager. Not one person greeted us the whole time we were in the store; we shopped for approximately 20 minutes before giving up and left. I came back to the office and ordered what we wanted online.
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"Will keep watch for future deals"
"I did not Received it yet"
"My wife and I purchased a new dishwasher and have been very pleased with the performance of the machine (Samsung) and were very pleased with our salesman Keith.
The whole experience was pleasant, and we feel we will return in the future for any other needs."
"I've never had a problem ordering online then going to the store and picking it up. Nor did I have a problem with a delivery. The ordering and picking up was just as easy this time. I had a couple minor issues I think they should be aware of.
Before I ordered a TV I contacted their online chat person to ask about a smart tv. I also mentioned that I bought a new tv last year and how could I tell if it's a smart tv. The chat person tells me "it's on the box". Seriously? Who keeps the box for a year.
They told me my order wouldn't be ready until 2 days later. I get an email saying the Blu-ray player I ordered with it was ready but never got an email about the tv. 2 days later I had to call their corporate office because for some reason you can't get through to the store. They called the store only to find out it was ready 2 days before that, the same day I ordered it. I would have liked to have it the same day.
Other than that the TV was good and the people at the store were nice."
"Delivered a little early by a very professional team. Funiture was moved in very quickly with no damage, even tho the entryway was a little difficult to maneuver
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"good product shipped fast"