"Super easy to find product I needed."
"Had difficulty in initial access to order products. Checked on status of order 2 days after the placing order and was told the item was out of stock. No time frame for when item would be available. Very frustrating as item was needed ASAP. SHOULD HAVE TOLD ME THE ITEM WAS OUT OF STOCK WHEN PLACING ORDER. "
“Thank you for your feedback! We're thrilled that you took the time to share your experience with us. We're sorry to hear about the frustration you faced with the availability of your order. Our goal is to keep you informed, and we appreciate you bringing this to our attention. I want to inform you that your order has been canceled as per your request and we will be refunding your money. Your experience is important to us, and we hope to serve you better next time!”
"I would like to be able to call and talk to a human. "
“Thank you so much for your feedback! We're thrilled to hear you had a positive experience overall. We request you to please give us a call at 866-316-0162 and our Customer Service Representative will assist you with all of your concerns”
"you responded promptly, gave timely service"
“Thank you so much for your wonderful review! We're thrilled to hear that you experienced good service and are happy with our products. We truly appreciate your feedback regarding pricing and will certainly keep it in mind as we continue to improve. Your satisfaction means a lot to us, and we're glad we could assist you promptly! Thank you for being a valued customer!”
"first time order went very well"
“We're thrilled to hear that your first order went so smoothly and that our product was easy to use! Thank you for your kind words and for choosing HealthProductsForYou. We're here to support you, and we can't wait to serve you again!”
"It took forever to order. I have the other web site but they didn't seem to have them. Did chat had to change web sites to get what i needed. Took a long time to do all this. "
“I'm sorry to hear about the difficulties you experienced while trying to place your order. It can be frustrating when things don’t go as smoothly as expected. We strive to make the ordering process as simple as possible, and I appreciate your feedback regarding the challenges you faced. If you still need assistance or have any questions, please don't hesitate to reach out, and we'll do our best to help you more efficiently in the future. Thank you for your patience and understanding.”
"I ordered, waited and then received an email saying my order was delayed approximately 10 days. WHY? No reason, just took my money and I'm waiting..."
“I understand how frustrating it can be to wait longer than expected for your order, especially when you haven't received an explanation for the delay. We strive to provide timely updates and fulfill orders as quickly as possible, and I'm sorry that we fell short in this instance. I had informed the processing department to take your order on priority and we will get in touch with you with the tracking details. Your satisfaction is important to us, and we want to ensure you receive your order as soon as possible.”
"It was ok had a hard time placing in the cart"
“Thank you so much for your feedback! We're thrilled you took the time to share your experience. We're sorry to hear you had some trouble with the cart, but we appreciate you bringing it to our attention. We're always looking to improve, and your insights help us do just that! If there’s anything we can assist you with, please let us know. Happy shopping!”
"Need to be able to use multiple codes for free shipping! I was only able to use one code!"
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate our competitive pricing! Your feedback about using multiple codes for free shipping is valuable, and we’ll definitely take it into consideration as we work to enhance our services. We’re excited to continue improving your shopping experience!”
"Simple, great directions for measuring."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our measuring directions simple and helpful. It means a lot to us to know that our products are making your experience easier. We appreciate your support and look forward to serving you again!”
"Excellent for cleaning my tracheostoma."
“Thank you for sharing your amazing experience! We're thrilled to hear that our product is working so well for you and making your cleaning routine easier. Your feedback means the world to us, and we’re glad to know that it’s making a positive impact on your care. Keep enjoying the benefits!”
"I placed my order. The next day I got an email that it might be delayed 10 days. They submitted a charge to my card but I still never got any more updates or the item I ordered."
“I'm really sorry to hear about your experience and the frustration it has caused you. It’s understandable to feel concerned when there are delays and a lack of communication regarding your order. I recommend checking your email for any updates from us, as sometimes messages can go to spam. If you haven't received any further information, please reach out to our customer support team directly with your order number, and we'll do our best to assist you promptly and resolve the issue. Thank you for your patience as we work to make this right.”
"search engine not very good
Not able to get credits for special offers"
"good ,until next time.,..."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy. Your satisfaction means everything to us, and we can't wait to serve you again next time!”
"I thought it was pretty good items "
“We're thrilled to hear that you loved the items and that you're planning to order more! Your satisfaction means everything to us, and we can't wait to serve you again. Thank you for your positive feedback!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“We're thrilled to hear you found exactly what you were looking for! It’s fantastic that our site made your shopping experience so easy. Thank you for your wonderful feedback!”