"Chat people were very helpful and fast at answering "
"Easy to shop, agent very helpful!"
"Website was easy to use and they had everything I needed at a reasonable price."
"Im very happy with the service."
".No problems locating the item I was looking for and purchase process was easy."
"Very difficult to get my order in and I wasn’t able to use the promo code emailed to me. If I wasn’t in desperate need of these bandages I would have looked for another place to order these!"
"I was very pleased to discover the homepage, and I believe I will enjoy my experience here. My father has been bedridden for 8 months due to an ALS diagnosis. It was imperative that we were equipped to provide him with the appropriate care. Thank you for your availability in providing the necessary items to properly care for him and assist us in acquiring the important items needed."
"I liked the variety of health products they have and the prices are quite good, not to mention excellent, I recommend it."
"Website a little confusing. Some 24 Fr gastrostomy tubes were priced higher than others, but I couldn't tell the differences in them. All I found in 26 Fr were much higher than the 24 Fr. "
"Great items for a great price and easy to use website too."
"I was pleased with the price "
"I ordered a product on Oct 16 and never received it. I wrote to their customer service on Oct 26 and they said it was delayed 7 to 10 days. I didn’t want to wait so I requested a refund. It is now Dec 3rd and I STILL haven’t received a follow-up response, the product nor my refund. "
“We are truly sorry to hear about the difficulties you've experienced with your order and the lack of communication regarding your refund. Thank you for your patience, and we appreciate your understanding as we work to address your concerns.”
"won't know until I try it"
"Tough to get the discount"
"I was sent a thirty percent discount code that didn’t work. My nebulizer stopped working and I had to replace it as emergency. My order was placed using a twenty percent coupon instead. My last order one of the VOS Nebulizers stopped working after a few weeks. The customer service representative gave me the run around and I simply threw it in garbage. When I had problem with Para Trek and called them directly they immediately sent out a replacement. With amount of Nebulizers I’ve purchased I’m disappointed with this company. My next order will probably be with another company.
"
“We are so sorry to hear about the issues you've faced with the discount code and the problems with your nebulizers. It's frustrating when things don't work as expected, especially when it impacts your health. I understand how disappointing it can be when customer service doesn't meet your needs, and I sincerely apologize for the experience you've had. Your feedback about the discount code and the service you received will be taken seriously, and I hope we can work towards resolving these concerns for you. If you decide to give us another chance, please reach out directly, and we'll do our best to assist you more effectively. Your satisfaction is important to us.”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“We are really sorry to hear about the difficulties you faced while placing your order and that you had trouble using your promo code. We understand how frustrating this can be, especially when you’re in need of essential items like bandages. Your feedback is very important to us, and we want to make things right. We will have you refunded as per the discounted value of the promocode that you were trying to apply.”