"3 to 5 days delivery not honored. Credit card charged, I have no idea where or when I will get ordered items. Poor customer service."
"WAS OFFERED A DISCOUNTS ONE FOR 5 PERCENT OFF AND ONE FOE $5.00 OFF BUT WHEN I ENTERED THE CODE SUNFLOWER IT WOULD NOT DEDUCT THE DISCOUNT, I USUALLY PURCHASE THESE FROM AMAZON BUT THEY HAVE BEEN UNAVAIBLE. "
“We are sorry to hear about the trouble you experienced with the discount code. It sounds frustrating when you're trying to save on your purchase, and the code isn't working as expected. We recommend double-checking that the code is entered correctly, as sometimes spaces or typos can cause issues. If that doesn't help, please reach out to our customer support team directly, and they can assist you in getting the discount applied to your order. We appreciate your feedback about your shopping experience, and we're here to help resolve this for you by refunding you the discounted value of your order to you.”
"website easy to use, service always good"
"Real expensive to start with. Let's see how the quality this and how the shipping goes."
“Thank you for sharing your feedback. We understand that the initial cost can be a concern, and we appreciate you giving our products a try. We strive to provide high-quality items and reliable shipping, and we hope your experience improves as you continue to use them. If you have any questions or need assistance, don't hesitate to reach out. Your satisfaction is important to us.”
"I used to get these logbooks free through One Touch."
"So glad we found this site. The price of the product and the great reviews were over the top. Thank you!!"
"I ordered a pair of forearm crutches for my husband a week prior to his surgery. It is now 5 days post surgery and my order is still just showing "processing." I have twice contacted their customer service chat and have been told there are delays due to a busy time of the year. No clear date or expectation when we'll get the product. This is super frustrating."
“We understand how frustrating it must be to experience delays, especially when you were counting on receiving the crutches before your husband's surgery. We strive to provide timely shipping, but there are times when unexpected delays occur, particularly during peak seasons. I apologize for the inconvenience this has caused. Your husband's recovery is a priority, and we want to do everything we can to support you during this time.”
"Found it online and I applied."
"Had a great experience. Just waiting for my order to arrive. Again great experience shopping here. "
"Awsome selection of medical supplies."
"Purchase process was fairly easy to do."
"Excellent price for the feeding pump. The feeding supply company I was using before wanted almost $500.00 more to purchase this pump."
"I couldn't remember my password so I changed it.
Thank you for you service!"
"This is a embarrassing topic. I'm glad I can order items like this on line. I have been using pads, but now with increased leaking, I need to find some thing new and short of surgery. Starting with this product, if it works I can move on to a more expensive type, and there are alot out there. I hope you understand my reasoning!
Thank you,
David"
"Your the only company where I can buy this product. Thank you."
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“We are sorry to hear that you experienced an issue with your delivery. It can be very frustrating not to receive a product you've ordered and paid for. Your satisfaction is important, and we will priortize your order to make sure you get the product shipped in within 2 to 3 business days.”