"Still waiting on my full refund. "

"Pleased to get a refund after trip was cancelled due to COVID "

"HTH was recommended in a WSJ article. The Covid virus travel policy was excellent with a good price. Unfortunately after multiple tour cancellations, I requested a refund and received it promptly. I hope to use HTH again in the future."

"Very satisfied. Will purchase from them again."

"I bought this policy so if there’s a problem with our trip related to Covid we will be covered. We did everything we were supposed to do regarding testing prior to our trip however the lab did not get the samples results back to us in time to clear the proper procedures to disembark for a trip. That evidently is a reason that they don’t cover you. We wanted to go but the lab didn’t get the test results back to us in time we were supposed to have them within 72 hours prior to travel still did not receive them almost a week later. As of this point of time the insurance company refuses to reimburse us as it is ““ not a covered reason“. Without the test we wouldn’t be allowed into the country. DoNOT buy this policy. "

"It smooth as can be, no issues."

"Easy to navigate and find information"

"Rather than going to the usual companies that I purchase travel insurance from I wanted to be sure in the Covid time to have the best rated company. I was pleased with the service I received in acquiring travel insurance. Explanations were very helpful, especially in gaining information in 'cancel for any reason' add on."

"I got travel insurance from HTH Worldwide for a trip outside the US. Because Covid is so bad in the US now, I have decided not to come back until I can get the vaccine. I asked HTH Worldwide if I could extend my coverage but they told me that their company policy does not allow extension of coverage past 180 days while I am still abroad, and if I wanted a new policy I would need to return to the US for at least one week in order to buy a new policy. I find it very disappointing that during these difficult times HTH Worldwide would not be more flexible and help me maintain coverage while I am abroad. They did not really seem to care about my situation. "

"On Dec 8, Viking cancelled our cruise. I contacted HTH, and they had some rules, which I immediately complied with. Within a day or so, I was notified by Insure My Trip, that they had been told by HTH, that my credit card would be credited soon.
It didn’t happen. I contacted Insure My Trip after a week, and the lady said it might be a week more. I waited. Nothing happened. Finally, after nearly two weeks elapsed, I called Insure My Trip. The lady was surprised that there was no refund, so she took my card number, and said she would send it on to HTH. She said her computer indicated the refund was completed.
After two days, I contacted them again. I was told that HTH had told Insured My Trip that the refund was done, but they never put the refund thru at HTH. I was told I should have the refund soon, and the Insured My Trip rep even sent me the written confirmation from HTH.

Sure enough, in a day or so, the refund came thru. Finally!!
I realize these insurers are having to cancel a lot of policies due to cancelled sailings, but this is ridiculous.
They can take your money immediately, with no delays. Getting it back is a lot of runaround. I would have known nothing if not for Insure My Trip. They just went by what they were told. Great customer service from them. Not so for HTH. "

"Didn’t need to use it but felt good knowing we were protected and the price was affordable "

"We use this firm to supplement our travel insurance needs for extended stays in Costa Rica. I hope I never need it, but I am happy with the experience and rates."

"Just like with any travel insurance it’s the best when you don’t need to use it; so I can’t really comment on their reimbursement practices. But overall it was fairly priced, has a tool to produce a letter stating proof of insurance coverage and gives a peace of mind. "

"Numerous calls to HTH in RI, they were as helpful as they could be, however, no one was ever able to connect me to HTH to King of Prussia, PA in the Accounting Department. PA would only e-mail me directions that Never worked (3 or 4 times). I needed to threaten PA with a complaint to the Insurance Commission in the State of Maine, only then did Ernesto from PA call me and obtain my credit card information to PAY you! This experience was horrible."

"I changed my mind about traveling overseas during the pandemic and they stayed true to their 10 day change your mind refund policy.
I shall be buying my insurance from them when I rebook my travel in a few months time"