"Quick and easy to purchase , even at the last minute"
"Very responsive and customer oriented."
"I contacted them for preauthorization to get treatment and they asked me a million questions but no treatment "
"My trip was postponed due to the virus and HTH moved my policy to cover the new dates with no question and no change or cancellation fee. I know they did not have to do this, however they did. Thank you HTH. "
"I will request their services in the future."
"Fortunately I didn't have to file a claim. Insurance was transferred to a new trip quickly and accurately."
"Very good experience.
Seemed easy to use."
"Thank goodness I didn't have to use it. But the company was great from a customer experience. I have no complaints. "
"Customer service rep went above and beyond to make sure I fully understood the policies. "
"I received full refund for hotel & flight due to Covid-19. Requested a refund for travel ins premium 2 months ago, But haven’t received it. I’ve called and emailed several times, to no avail. "
“Hello,
Thank you for your review!
The underwriter of your policy has set Administrative Guidelines in place for customers whose trips have been cancelled due to Coronavirus. Please see below. If you are eligible for a refund of premium, please send us proof that your travel supplier cancelled the trip as well as proof that your full trip cost was refunded to you. Our email address is: tripprotection@hthworldwide.com
If you are not eligible based upon the guidelines below, you will still be able to transfer your policy to a trip in the future - even if it is not yet booked - based upon the guidelines for Trip Postponement below. We would need proof of the cancelled trip for the exception to be approved now and then when you book the new trip you would forward your new itineraries to us so we could make the changes to your policy. Any time sensitive benefits you were eligible for at the time you originally purchased the policy will remain in place. If you were not originally eligible for time sensitive benefits, you would remain ineligible. Your new trip would need to have a return home date of 18 months or earlier from the original return date on your policy.
Premium Refunds
1. Trip Cancellation
If the tour operator cancels the trip completely, and provides a full refund of trip costs, Nationwide will refund the premium for the travel insurance. Nationwide will not offer a refund for travelers who voluntarily cancel their trip, even if the tour operator gives a full refund.
2. Trip Postponement
If a Traveler postpones their Trip due to the Coronavirus, Nationwide will allow the Traveler’s current insurance policy to extend to those new trip dates provided:
a. The new trip dates are no more than 18 months from their original trip dates.
b. Additional premium, if needed based on the new or postponed trip, will be collected. No refund will be considered if the premium for the new or postponed trip is less than the original trip premium.
Best regards,
HTH Worldwide
”
"I email them 35 days prior to my trip requesting a refund. The flights were canceled to Mexico and the resort is closed as well due to COVID-19. I have still not received my refund and they keep delaying it with different reasons. They also stated if I went I can just put it to a future trip and that would work easier. They are just delaying and don't want to give me back my money."
"I have used them twice and found that whenever I had an issue, there was an exception to that situation in their coverage provisions. "
"Easy to purchase and good value "
"I had a terrible time trying to find what I wanted on line then when I thought I had the right one I found out at check out it was not available. SO I settled but could not get the four of us at one time because from 3 different states. So tried to make three purchases which worked fine until I went to register. Second and third purchase would not let me register because I had already used that email address. But I want them all on my email address since I paid for them and will manage them for the family. Very frustrating, Tried calling but ended up on endless hold."
"didn’t actually cover anyone. nobody in the network. paid for everything out of pocket "
“Hello,
Thank you for your review!
We make our list of contracted international providers available to enrolled members through our website.
If a member visits a non-contracted provider outside the U.S., their benefit/coverage level for the treatment does not change. The incentive to seeing a contracted provider while overseas is the ability to set up a Guarantee of Payment from HTH Worldwide. A GOP is a letter to the provider that shows them HTH Worldwide will pay directly. In this way, a member can avoid paying out of pocket for covered services and submitting a claim for reimbursement.
If you incurred claims, please submit the completed claim form(s) with itemized receipt(s) to team1@cbpinsure.com.
For other questions or concerns, please email customerservice@hthworldwide.com or call 888-243-2358.
Best regards,
HTH Worldwide”
"It was easy to sign up for a policy. But I have heard nothing back regarding a refund on a canceled trip, despite reaching out a couple of times. I understand these are challenging times, I was just hoping to hear back. "
“Hello,
Thank you for your review!
Our system shows your policy is cancelled and refunded.
Our enrollment department will send a confirmation email for this cancellation shortly.
If you have other questions or concerns, please email customerservice@geo-blue.com or call 855-481-6647.
Best regards,
GeoBlue”
A rep from HTH Travel Insurance, PPhth, has responded:
“Hello,
Thank you for your review. Our case notes show when our Global Health & Safety Department attempted to confirm eligibility, you requested a cancellation and refund. If you have questions or concerns, please email customerservice@geo-blue.com or call 855-481-6647.
Best regards,
GeoBlue”