"From the start looking at the website and the great photos and information on each bag, it made choosing easy for my wants and needs. Literally got the bag 2days after ordering. I was alerted when it shipped and when it would be delivered. The packaging was just beautiful.
I am so happy with this bag. I plan on getting more in the future. Thank you."

"I had a great experience ordering my cute handbag. "

"Very helpful and responded quickly to my concerns and questions! Thank you Liz and Hammitt. "

"Simple and easy. Ordering was accurate."

"This is my 2nd experience with the repair department. Both times have been efficient and have been pleasant. It’s fast and the communication is great. "

"During the checkout process, the bag I purchased somehow was not given to me. I tried calling the store multiple times when I realized I was given the wrong bag. Unfortunately, no answer from the store. I was able to go back to the store (a bit out of the way for me to go back) and was able to exchange. I really wish I would’ve been given the correct bag I purchased the first time. The sales associate was very nice but seemed flustered while I was checking out, maybe this was the reason the bags got switched."

"Saw the new bag online got right on board and ordered it before it sold out because frankly I had to have it. I’m enjoying the small Crossbody I have so I’m looking forward to the large one."

"Customer service was outstanding. Great communication for an exchange. "

"Hammitt delivers quickly and in style. Love this bag! The leather is buttery soft. I love the adjustable strap. I am tall and love a lengthy crossbody. Hammitt bags are a great quality and worth the price "

"The online process was simple a felt very secure. I immediately received my order confirmation and not long after received the email that my order was being prepared to ship. Very informative. "

"Thankful to customer rep Emma for allowing a new, full priced equal-value replacement of my Hammitt of which they did not have the replacement strap. New purse came in a beautiful box. Thank you for following through with your satisfaction guarantee. "

"I will use this every bag every time "

"I appreciate you making this right. "

"I have a purse that needed attention. Contacted the company, sent in pictures of the problem, and received everything I needed to send it in and have my Hammitt purse fixed! No charge to me!! Thank you. "

"Both their bags and service are impeccable. I own a few; softest leather, gorgeous red interior, elevates any look. I’ve sent two items in for replacement of the grommets and red interior based on normal wear and tear - items have returned like new. "