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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-05-03

Excellent

"The rug is just as I expected. It was delivered very quickly. many thanks."


Verified
5/5

2020-05-02

Recent purchase

"Experience was excellent. We were very pleased with the purchase."

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Verified
5/5

2020-05-02

Couldn't be happier with my rugs

"I think HandKnotted have an excellent selection and I couldn't be more pleased with the two rugs I ordered. They are both better quality than I expected and didn't come with any smell. They were packaged extremely carefully and my order was processed immediately. I moved right before the lockdown and needed these rugs to make my place feel more like a proper home, and I'm very grateful to HandKnotted."

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Verified
5/5

2020-05-01

Very satisfied

"Was on time and delivered during the virus crisis - highly recommend using this company "

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Verified
5/5

2020-04-28

Arrived promptly, perfect rug.

"There is a wonderful selection of rugs. I was able to find the exact size we wanted. The rug arrived ready to put in place. It was wrapped in such a way that it layed flat immediately; no creases or rolling edges.
I would definitely buy a rug from this company again.
Also, colors shown of the rug were true to the rug.
"

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Verified
5/5

2020-04-28

Great experience and product.

"The website was very helpful. My choice was perfect and exactly what I wanted. It was delivered on time too. I would definitely recommend"

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Verified
5/5

2020-04-27

Loved my hand-knotted rug!

"The quality is amazing! I searched for months before finding my perfect rug on handknotted.com. Even surpassed my experience with Horchow. Will be ordering again soon. ❤️"

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Verified
5/5

2020-04-27

Stunning rug!

"The rug I ordered looks just like the photo. Super happy with this delivery.
Thanks!
"

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Verified
4/5

2020-04-27

The item was wider at one end than the other.

"For the price I paid I was hoping for a very nice quality rug. My biggest complaint is that one end measures larger than 2 ft while the other end is exactly 2 ft. It looks odd. Sad, especially when I paid a large amount of money for this product. "

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Verified
5/5

2020-04-27

Everything was perfect,

"We could not be more pleased, the company was very profesional and we received our rug that was just as they said and on time in spite of the transportation disturbances because the virus"

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Verified
2/5

2020-04-26

little to no info

"I still do not have the Rug I purchased. I still do not have tracking info of the shipping. I had to call them several days after my purchase and it took me 45 mins on the phone for them to tell me they would have to get back to me. Now I'm being told that it will ship on Monday (today is Sat) but they still don't have tracking info. The whole purchase has been poor. They had no issue taking my money. "

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Verified
5/5

2020-04-25

Satisfied & Grateful!

"Exactly as advertised! Beautiful! Quick shipping, excellent packaging. Thank you! "


Verified
5/5

2020-04-24

Multiple rugs

"I have four rugs now from handknotted and all have been exactly as described. I’m super pleased with all and really love the selection of vintage, antique and new rugs offered in a range of prices. I’d purchase from here again. "

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Verified
5/5

2020-04-23

Great service and product

"The service experience was great, phone times were long, but no big deal. The rug purchased was great and will,again!"

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Verified
5/5

2020-04-23

Great quality rug

"We found a rug that we liked on their website. They offered good search and filtering tools to make it easy to find what we were looking for. It was easy to order, and the rug came pretty quickly (we weren't expecting it to come as quickly as it did during the pandemic).

The rug itself is of great quality! It's for our son's bedroom, so we wanted something durable yet soft. We have hardwood floors, so this should help soften the room from many inevitable falls in the future.
"

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