Product & services pricing
4.65/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

ResellerRatings
Verified
1/5

2020-05-04

was to be delivered SATURDAY Waited all day never came late Saturday saw rug in Hagerstown, MD. no word Sunday. NOW see delivery TUESDA

"NOT GREAT BECAUSE RUG WAS TO COME SATURDAY NO NEW DATE FOR TWO DAYS THEN SUNDAY NIGHT I SEE NOW DUE TUESDAY"


ResellerRatings
Verified
5/5

2020-05-04

Outstanding quality, and delivery

"During the pandemic, when its almost impossible to go look at rugs...let alone find one, the online experience of HandKnotted.com was really great. We found the perfect size, quality, colors, pattern, and thickness. And unlike other online furnishings shopping experiences (I'm calling you out Pottery Barn, West Elm, and JoyBird....all of whom I've shopped and ordered furnishings) the rug arrived days later. The shipping went fine, and I was informed of the delivery during the whole process. I'm loving the rug, and so thankful I found HandKnotted!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2020-05-03

The Best!

"Simply an easy experience that ended with a great rug in my home! 5 STARS!"

Pricing of products and services
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ResellerRatings
Verified
5/5

2020-05-03

Great buy, great condition. I am VERY pleased.

"Better than described, delivered on time."

Pricing of products and services
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Verified
5/5

2020-05-03

Handsome rug just arrived today, it exceeds our expectations... authentic, and the pictures represented it very well.

"From the moment we ordered to the delivery, everything was quick and efficient. We are so happy! Thanks."

Pricing of products and services
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Verified
5/5

2020-05-03

Excellent

"The rug is just as I expected. It was delivered very quickly. many thanks."


Verified
5/5

2020-05-02

Recent purchase

"Experience was excellent. We were very pleased with the purchase."

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-05-02

Couldn't be happier with my rugs

"I think HandKnotted have an excellent selection and I couldn't be more pleased with the two rugs I ordered. They are both better quality than I expected and didn't come with any smell. They were packaged extremely carefully and my order was processed immediately. I moved right before the lockdown and needed these rugs to make my place feel more like a proper home, and I'm very grateful to HandKnotted."

Pricing of products and services
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Verified
5/5

2020-05-01

Very satisfied

"Was on time and delivered during the virus crisis - highly recommend using this company "

Pricing of products and services
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Verified
5/5

2020-04-28

Arrived promptly, perfect rug.

"There is a wonderful selection of rugs. I was able to find the exact size we wanted. The rug arrived ready to put in place. It was wrapped in such a way that it layed flat immediately; no creases or rolling edges.
I would definitely buy a rug from this company again.
Also, colors shown of the rug were true to the rug.
"

Pricing of products and services
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Verified
5/5

2020-04-28

Great experience and product.

"The website was very helpful. My choice was perfect and exactly what I wanted. It was delivered on time too. I would definitely recommend"

Pricing of products and services
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Verified
5/5

2020-04-27

Loved my hand-knotted rug!

"The quality is amazing! I searched for months before finding my perfect rug on handknotted.com. Even surpassed my experience with Horchow. Will be ordering again soon. ❤️"

Pricing of products and services
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Verified
5/5

2020-04-27

Stunning rug!

"The rug I ordered looks just like the photo. Super happy with this delivery.
Thanks!
"

Pricing of products and services

Verified
4/5

2020-04-27

The item was wider at one end than the other.

"For the price I paid I was hoping for a very nice quality rug. My biggest complaint is that one end measures larger than 2 ft while the other end is exactly 2 ft. It looks odd. Sad, especially when I paid a large amount of money for this product. "

Pricing of products and services
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Verified
5/5

2020-04-27

Everything was perfect,

"We could not be more pleased, the company was very profesional and we received our rug that was just as they said and on time in spite of the transportation disturbances because the virus"

Pricing of products and services
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