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Product & services pricing
3.50/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.75/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5

Verified
4/5

2021-05-23

Bad rating

"I paid 79$ for 1 day delivery, if I get it tomorrow it will have been 5 days. If you can’t deliver what I pay for, for what ever reason, don’t offer the service!"


Verified
5/5

2021-05-21

"Love rug and delivery service. "

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Verified
4/5

2021-05-21

Color is correct!

"I ordered two slate blue shag rugs, a six foot runner and an oval 5x8. I've received the runner from FedEx. It was easy to unwrap and unroll. Looks a lot better after you fluff it up with your hands and feet since it gets compressed in the shrink wrap it was shipped in. What I'm most pleased about is that the color of the rug is exactly how it looked online. I needed it to match the wall to wall carpet I'm putting it on and the color is just perfect. I came quickly, just a few days after I ordered it. "

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Verified
5/5

2021-05-21

Not Disappointed

"Ordered the rug....received the rug and it looked exactly like the picture. I was not disappointed.
Looking forward to ordering from them again.

"

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Verified
5/5

2021-05-18

LOVE MY RUG!

"My rug is exactly what I was looking for. It matches so well with my decor and is sooooo soft. I selected express shipping and received it in 2 days! "

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Verified
5/5

2021-05-18

Love my carpet

"Great service, beautiful carpet. Would definitely buy again from handknotted.com."


Verified
5/5

2021-05-17

Quick and Easy

"I took a chance and ordered a rug and runner. I usually don’t order on line but I loved the rugs I picked and knew I wouldn’t find them in a store. I was thrilled how easy it was to order and true to their word they arrived within two days! I love the quality and the look of my new rugs on my deck! A great experience!"

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Verified
5/5

2021-05-16

Good rugs... quick delivery ... great price !

"Needed some inexpensive outdoor carpeting for our outdoor raise porch... the rugs I picked were easy to find on their website and the price was outstanding. QUICKEST delivery I have ever had from any business ( and this was not Amazon ! ) ... so far so good !"

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Verified
5/5

2021-05-15

Bought two rugs

"Both were high quality and looked great!"

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Verified
5/5

2021-05-14

Great experience

"Ordering was easy and the rug arrived quickly and it was well packaged. Very happy with the quality of the rug."

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Verified
5/5

2021-05-05

Our new Rug

"Our rug arrived a day earlier than expected. It was well packaged and undamaged. The rug had to be folded to be shipped. After a day on the floor the fold marks disappeared. The rug was lovely and exceeded our expectations of quality and looks. "

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Verified
5/5

2021-05-05

Great sales rep!!

"I purchased an area rug for my dining room a few weeks ago and Joann was the person who assisted me, she said if I ever needed help with additional purchases to give her a call, and that’s exactly what I did yesterday when I bought two more rugs. It’s refreshing to have a personal sales rep at hand knotted. Thank you Joann!"

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Verified
5/5

2021-05-04

Beautiful Experience

"The whole experience was wonderful! Purchasing was easy, shipping was quick, and the rug is gorgeous - especially under the patio lights in the evening. Because of the intricate weaves of the outdoor rug, I was happily surprised to see that the colors take a different hue under the soft glow of the evening lights. I am very pleased with whole experience."

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Verified
5/5

2021-05-02

Very pretty and decent price

"Was delivered as promised although my order was 2 rugs and it got seperated but the other came next day"


Verified
5/5

2021-05-01

Awesome rug- super fast!

"I wanted a fluffy/comfy rug for next to my bed. There were several reasonably priced options that I considered from this site, but I chose the perfect one. Great quality, beautiful rug, and it shipped SO quickly! Very impressive. "

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