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Product & services pricing
3.13/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

Verified
5/5

2021-03-18

Happy

"Just what I was looking for. Happy with my purchase & free delivery. "

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Verified
5/5

2021-03-17

rug review

"Easy to buy - arrived on time and in good condition looks good on our patio"

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Verified
5/5

2021-03-15

Great service!

"Ordering online was easy. I was happy with the speed of delivery and I LOVE everything about the rug. Overall, a great experience."

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Verified
5/5

2021-03-15

Couldn't be happier with my rug!

"During Covid, delivery of items bought has been slow. Not so with handknotted.com. We ordered the rug on Tuesday, and it was here on Friday. It is an absolutely beautiful rug in great condition for 50 years old. The colors are vibrant (something I was worried about), and it is soft and lovely. We ordered a 9' x 12'9" rug. It came rolled up and packaged snugly in weather resistant plastic. This was an all around great experience. We will be giving them more business.
"

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Verified
5/5

2021-03-13

Great Product, Great Service.

"No complaints. Love the rug. Appreciated the prompt delivery."


Verified
5/5

2021-03-10

Great Help at Chat

"Sam on Chat showed me why I didn't need a pad--the leather affixed to back of rug."

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Verified
1/5

2021-03-08

Customer Service

"I have called and waited for a customer representative for over ten minutes at least a dozen times, with no answer. I have tried “Returns, Sales, and All other”, and never been connected to a representative. I would appreciate an email with instructions for returning the rug that I ordered. Thank you. Jane Hines"

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Verified
5/5

2021-03-07

Having what I needed

"I found.handknotted site a reliable and honest venue. Having knowledge of rugs, especially Orientals, I knew what I liked and disliked. Once I gaveneeded size I was able to focus. I chose what I hope will be a great purchase. Waiting today to receive same. Natalie "

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Verified
5/5

2021-03-05

Very fast delivery!

"Rug just as depicted and of good quality. I’m excited to have found HandKnotted!"

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Verified
5/5

2021-03-05

Great experience!

"Very fast delivery, item as listed, good quality! Very pleased and would definitely order from this company again. I often have trouble getting wrinkles out of new area rugs but this one laid flat and looked great as soon as I opened it! "

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Verified
5/5

2021-03-04

Great choices and fast service

"Great experience. Have already ordered two more pieces"


Verified
5/5

2021-03-03

Kitchen runner

"Just received my rugs today. This so far has been an excellent buying experience. I couldn’t have asked for anything more from rug selections to ease of ordering and quick shipping. "

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Verified
5/5

2021-03-02

Website and Customer Service

"As a repeat customer, I found the website to be even more helpful in providing us the feature to see many more available rugs in our own room setting. Also, the representative who helped us was knowledgable, supportive and very professional."

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Verified
5/5

2021-03-01

Beautiful rug

"Beautiful rug. Arrived on time and well packaged. "


Verified
5/5

2021-02-28

courteous and helpful

"I have ordered a total of 5 rugs from these guys. I had to make one return with NO HASSLE. Would order more, but I have run out of floor space.
"

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