"Items priced good, 2 items ordered; one came within a few business days, 2 item still not received and it has been 2 weeks "

"I ordered a set of wicker planters for my front porch. They are beautiful. I did have trouble separating them as one was packed down inside the other one and was wedged together. I did call Customer Service and spoke with a nice gentleman who tried to offer a couple of suggestions but assured me he would call back and see if we were able to get them apart. The phone call never happened but after struggling with them a few days, we successfully got them apart. We love them but would have appreciated the follow up call"

"All items bought through this site were totally above my expectations. Very satisfied!!!"

"Had a problem on line, customer service was most helpful. We are pleased with the product."

"Shopping with Hayneedle is always a great experience. Customer service was excellent & fast shipping."

"Ordered a hose reel. Shipped from California. Instead of sending it to Las Vegas Nevada it went to Arizona, then New Mexico and latest Texas. Called Hayneedle asked for cancel and refund because it was obviously lost. They refused to cancel order, rudely talked over me and then hung up in me. Had to call MasterCard to dispute charge. Will update this review when I get my credit thru MasterCard. I'm expecting further problems from them before this is over. They are a complete disaster. Avoid Hayneedle at all cost.

"

"The shipment arrived as scheduled. The chairs were easy to assemble. They will look amazing on my dock at the lake."

"Happy to see you no how to fix a problem thanks for that "

"We purchased an "In Stock" sofa and loveseat set from Hayneedle on 4-20-18 for an extremely low advertised price. Estimated delivery the first 2 weeks of May. On 4-27-18 we were notified that the items were now "OUT OF STOCK" and our order had been cancelled. I called Hayneedle and was informed by their customer service representative that :
•The advertised bargain price was accurate
•The couch and loveseat were still available separately, but not as
the good value set as advertised
• Hayneedle’s supplier and not Hayneedle is the one who sets the
advertised price
•The supplier sold out of the items before they received my order
because it was such a good deal
•Hayneedle had no control whatsoever over their suppliers as to how
they price or fulfill any orders submitted to the supplier
• Hayneedle had no fulfillment centers of their own and worked solely
from suppliers inventories
• Hayneedle was a Furniture BROKER and basically only processed
orders for their suppliers.
Later I was told by a purported Hayneedle CSR Supervisor that the above representations are not correct and that the reason for order cancellation was because:
•The couch and loveseat set was mispriced by Hayneedle and that Hayneedle cancelled the order under the order cancellation terms in their User Agreement.
It appears that honor and integrity is not one of Hayneedle’s virtues and reaching the $500,000,000.00 goal in revenue is their primary and only objective and have little to no interest in customer retention.
Misrepresenting why an order was cancelled in the first place and then falling back on the right to cancel for ANY REASON under the terms of their user agreement seems pretty desperate for a company who is reportedly owned by an international retailer (Walmart) with a reported $496,000,000,000.00 (Billion) in annual revenue.
I suggest potential Hayneedle purchasers thoroughly research Hayneedle's internet reviews before subjecting themselves to the Hayneedle experience.

Buyer Beware"

"Good unique construction
Great price
Great customer service
Will buy from Hayneedle for future needs"

"WONDERFUL!!!!!!!!!!!!!!!!!"

"I waited for a week to get my package and the day it arrived FedEx misplaced it. I never received the package and had to
contact with FedEx and Hayneedle for another week with no one contacting me. Finally, FedEx stated that it was lost and Hayneedle couldn’t even ship it quicker for me but wanted to charge me $50 to expidite it. I’m so upset and would never recommend this website to anyone. "

"Easy to assemble and looks like the photo. Exactly what I wanted. Delivery right on time. Thanks!"

"Arrived on time, partly assembled, easy directions- no problems"

"You gave me what I paid, and expected."