"1st time user I think shopping went well !"
"1 item was not listed using the item numbers but found it by using catagories.
You do not ship to PO Boxes which is better for me personally. But you sent an email saying it was not deliverable to po boxes, however, I had my street address listed right next to my PO Box no. but you evidently did not look close enough to see that. Must be computer doing the looking. Sad no personal looking any more.
other than that, it was ok, if I get my merchandise that I ordered in a timely manner. I did have another charge on my card today for something $4.31, I believe it was, for a purchase today that I did not order any thing else. "
"Through the catalog I received in the mail, I selected items that will help me with my maintaining health program. I ordered on-line and my shipment is on its wy to me 1 day later. Thank you."
“
Thank you for sharing your positive experience! We're thrilled to hear that you found items to support your health program through our catalog and that your order is on its way promptly. We're dedicated to providing convenient and efficient service to all our customers. If you need any further assistance or have any questions, please feel free to reach out. Wishing you continued success on your health journey!
”
"Your stock was out on my first choice shoe?????"
“
We apologize for the inconvenience caused by the stock issue with your first choice shoe. Our team is working diligently to restock items as quickly as possible. If there's anything else we can assist you with or if you'd like help finding an alternative option, please don't hesitate to reach out. Thank you for your understanding.
”
"Liked the website and the items for sale at a fair price."
“Hi Dennis,
Thank you for your positive feedback! We're glad to hear that you enjoyed browsing our website and found our items to be fairly priced. If you have any questions or need further assistance, feel free to reach out. We appreciate your support and hope to serve you again soon.”
"Customer Service even emailed me after ordering to point out member savings and how I could save $50 to $80 on my order. Item arrived so fast!!! "
“
We're delighted to hear about your positive experience with our customer service! It's great that they went the extra mile to inform you about member savings, helping you save significantly on your order. The fast delivery of your item adds to the overall positive experience, and we're thrilled to have been able to provide you with excellent service. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Heartland America!”
"I had to place my order on the website. It took too long for anyone to get back to me. I was able to reset my password and utilize the website. But the need for customer service is crucial when people are trying to make purchases. Thank you "
“Hi Jose,
Thank you for sharing your experience, and we apologize for any delay in our response. We appreciate your understanding and initiative in resetting your password to proceed with your order on our website. Your feedback is valuable, and we'll work on improving our responsiveness to ensure a smoother experience for our customers. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your patience and thank you for choosing our services.”
"Order was handelt with care ,shipping was well packed ,so I am a happy customer !"
“We're thrilled to hear that your order was handled with care and arrived well packed, contributing to your satisfaction as a customer! Providing a positive and secure shipping experience is our priority, and we're delighted that we could meet your expectations. If you have any future needs or questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!”
"Found what I wanted fast and checking out was just as easy. "
“
Thank you for your positive feedback! We're delighted to hear that you had a seamless shopping experience with us. We aim to provide efficient service and are glad we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out.”
"I will know more after product arrives "
“Thank you for your feedback! We understand that your experience with our product is pending until it arrives. We look forward to providing you with a positive experience, and if you have any questions or concerns upon receiving the product, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you have a great experience with our product.”
"How about more men's shoes in size 7."
“
Thank you for your feedback! We appreciate your suggestion for more men's shoes in size 7. Customer input is invaluable to us, and we'll certainly consider expanding our range to better accommodate your needs. If you have any specific styles or preferences in mind, please let us know, and we'll do our best to enhance our selection. Your satisfaction is important to us, and we aim to provide a diverse and satisfying shopping experience.”
"Found what I liked. ordered immediately, quick delivery is scheduled"
“
Thank you, John, for sharing your positive shopping experience with us! We're thrilled to hear that you found what you liked, and we appreciate your prompt order. Our commitment to fast and efficient delivery is a top priority, and we're glad to have met your expectations. If you have any further needs or questions, feel free to reach out. Happy shopping!”
"I signed up to receive your sales notices for a $10.00 discount on my first order. So I placed my order and no $10.00 discount. Only after I placed my order did I receive your e-mail stating here's your discount of $10.00.
Not very nice.
"
“
We apologize for any inconvenience you experienced regarding the timing of your discount. We understand the frustration of not receiving the discount at the expected moment. We'll review our communication process to ensure such delays are minimized in the future. Thank you for bringing this to our attention, and we appreciate your feedback.”
"Fast and easy to use, will use again."
“Thank you for your positive feedback! We're delighted to hear that you found our products to be of high quality and that your experience was fast and convenient. We look forward to serving you again and appreciate your continued trust in our services.”
"Its been almost 48 hrs and still no sign of the order being shipped. If i had to guess id say it was being held hostage in order for me to sign up for the club plan. Will wait one more day then cancel. "
A rep from Heartland America, HeartlandRA, has responded:
“Hi Daniel,
We're delighted to hear that your first shopping experience with us went well! Thank you for choosing Heartland America, and we hope to continue providing you with excellent service and products in the future. If you have any questions or need assistance, please don't hesitate to reach out to us. Happy shopping!”