"Easy to follow instructions.I was done shopping in no time. have always had great service. In buying & in returns when needed."
"great help from the service agent when placing the order
I'm now figuring how to use it"
“
Thank you for your positive review, Frank! We're thrilled to hear that our service agent provided great assistance during your order placement. If you have any further questions or need guidance on using the product, feel free to reach out. We're here to help! We appreciate your business and hope you enjoy using your purchase.”
"easy to navigate around site"
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We appreciate your feedback, Debra! We're pleased to hear that you found our website easy to navigate. Providing a seamless shopping experience is important to us, and we're glad we could meet your expectations. If there are any specific features or products you particularly liked or if you have any suggestions for improvement, please feel free to share. Thank you for choosing us, and we hope to serve you again soon!”
"Easy to order, haven't rcvd the order yet."
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Thank you for your positive feedback, Lora! We're delighted to hear that your ordering experience was smooth. We understand the anticipation for your order, and we're committed to ensuring a timely delivery. If you have any further questions or if there's anything we can assist you with once you receive your order, please don't hesitate to reach out. We appreciate your business and hope you enjoy your purchase!”
"Ordered exactly what I previously ordered several years ago. The phones gave me excellent service and they were still at a great price. Service was very fast also."
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We're thrilled to hear that you found our products at great prices and that they provided excellent service, just like your previous order several years ago. Customer satisfaction is our top priority, and we're grateful for your loyalty. If there's anything specific you appreciate about our service or any suggestions you have for improvement, please feel free to share. Thank you for choosing Heartland America again, and we look forward to serving you in the future, Brenda!”
"I was very happy with what I paid but then I received an e=mail saying I had overpayed for the shipping. I was refunded the shipping cost and then I received a $10 card to use on my next purchase."
“Hi Joe,
We're glad to hear that you were satisfied with your purchase and appreciate your understanding regarding the shipping overpayment issue. Customer satisfaction is our priority, and we're pleased we could promptly address the situation by refunding the shipping cost and providing a $10 card for your next purchase. Thank you for your positive feedback, and we look forward to serving you again in the future! If you have any further questions or concerns, feel free to reach out to our customer service team.
”
"I ordered this product for my Mother and she loves it! All the features and gadgets are perfect and you really get your money's worth. Highly recommend!!!"
“Hello Rose,
We are thrilled to hear that your mother is enjoying the Massage Mat w/ Full Body Heat and we appreciate your positive feedback! It's wonderful to know that the features and gadgets have met your expectations, and we're delighted to have provided value for your money. Thank you for recommending our product, and if there's anything else we can assist you with, please feel free to let us know. We value your satisfaction and look forward to serving you again in the future!
”
"When ordering online, searching by the item number in the catalog gave no results, but searching by the name of the product gives a result, but the item number matches only part of the number shown in the catalog. It would be nice if the numbers matched exactly, or just show the relevant number in the catalog."
“Hi Scott,
We apologize for the confusion you experienced during your online ordering process. We appreciate your feedback regarding the discrepancy between item numbers in the catalog and online search results. Our team is actively working on improving the system to ensure a more seamless and accurate ordering experience. Your input is invaluable, and we are committed to addressing these issues to enhance the overall user experience. If you have any further suggestions or encounter similar issues, please don't hesitate to reach out, and we thank you for your understanding.
”
"Laredo boots (Isaac ST Western Boots) arrived. Manufacturers box showed size as 11EW as I had ordered.
However the boots are size 10.5D, NOT what I ordered."
"the call back system is the worse"
"I found what I was looking for."
“Hello Alfred,
We're delighted to hear that you found exactly what you were looking for! Your satisfaction is our priority, and we're pleased that our selection met your needs. If there's anything specific that made your experience special or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to continuing to provide you with the items you're searching for in the future. Thank you for choosing us for your needs!”
"I was very impressed in how fast I received my items."
“Hi Vivian,
We're thrilled to hear that you were impressed with the speedy delivery of your items! Timely shipping is a key focus for us, and we're delighted that it contributed to your positive experience. If there's anything else that stood out to you or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to serving you with the same level of efficiency in the future. Thank you for choosing Heartland America!”
"I have always enjoy my day with heartland"
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We're thrilled to hear about your positive experiences shopping with Heartland! Providing an enjoyable and seamless shopping experience is our top priority, and we're grateful for your continued support. If there's anything specific you appreciate about your time with us or if you have any suggestions for improvement, feel free to share. We look forward to continuing to serve you and making your shopping days with Heartland even more delightful. Thank you for your kind words!
”
"Kept trying 2 order over the phone, & NEVER got a return call. When ordering online, it automatically signed me up for membership @ monthly fee, with no way 2 refuse. "
"the shipping charge was hiddon till the end"
“Hi Ralph,
We apologize for any confusion regarding the shipping charge. Transparency is essential to us, and we regret if the cost wasn't clear during your purchase process. We'll review our website's interface to ensure that shipping charges are prominently displayed to avoid any unexpected surprises for our customers. If you have any additional feedback or concerns, please don't hesitate to reach out to our customer service team. We appreciate your input, and we're committed to improving the overall shopping experience based on customer feedback. Thank you for bringing this to our attention.”
A rep from Heartland America, HeartlandRA, has responded:
“
We're delighted to hear that you had a fantastic shopping experience with us! It's fantastic to know that our easy-to-follow instructions made your shopping process smooth and efficient. We take pride in providing great service, whether it's during purchases or returns, and we're thrilled to have consistently met your expectations. Thank you for your positive feedback, and we look forward to serving you again in the future!”