"I have a 1300 foot long driveway and FedEx leaves the package at the road end near a busy state road where any body can intercept it besides me."
"I had difficulty finding the correct code to use."
“Hi Dennis, we are very sorry that you did not have the back of your catalog when you were placing your order. Customer Satisfaction is very important to us! We hope you give us another chance! Thank you from the Heartland America Team! ”
"easy to order through the website. everything we have ordered over the years has been good quality and priced very reasonable."
“Thank you for leaving such a wonderful review! We're overjoyed to hear that you're satisfied with your recent purchase. Our team works hard to ensure that every customer receives high-quality products and exceptional service. Your feedback encourages us to keep up the good work. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your support!”
"raised toilet won't fit either toilet in the house. Add said it would. I have Parkinsons and it essential I use the toilet. Very dissapointed."
“We apologize for the raised toilet seat not fitting either toilet in your house. We understand its importance to you, especially given your condition. We value your feedback and will use it to improve our product descriptions. Please respond to the email we sent you, so we can find a suitable solution for you. Apologies for any inconvenience caused.”
"Needed a new belt, went online and found it, along with an oven."
“Thank you for the great review! We're glad you enjoyed your experience with us.”
"good experience. So far so good"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"I saw the shoes, that I wanted, in a recent catalogue and went on line to purchase them. I entered the item# and the ordered was completed easily."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Easy, quict, efficient. Waiting for product."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Fast delivery and great products."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"had a fantastic deal....."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Enjoy the low prices and was contacted by Customer Service with a very helpful tip."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"I have been looking for a tree cutter with a handle for a very long time and finally found the exact thing I've been looking for and am very pleased. The long handle on the cutter will be of such great use for reaching up."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"When I place the order for the 68570B: Tornado Tools 50' Stainless Steel Garden Hose with Nozzle for the amount of $39.97 I was not informed that the product was not going to be available until 07/03/23. Lack of communication and bad customer service."
“We apologize for the lack of information and communication regarding the availability of the 68570B: Tornado Tools 50' Stainless Steel Garden Hose with Nozzle. We understand the frustration caused and apologize for any inconvenience experienced. Improving our communication processes is important to us, and we apologize for falling short in this instance. We have taken your feedback seriously and are working on implementing measures to prevent similar issues in the future. Thank you for bringing this to our attention, and if you have any further questions or concerns, please reach out to our customer service team.”
"Great experience easy to order "
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Oredering was easy and straight forward."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
A rep from Heartland America, TSwainHA, has responded:
“Thank you for sharing your experience. It's concerning to hear that FedEx left your package at the road end near a busy state road, especially considering the length of your driveway. Delivery services should prioritize secure delivery and take necessary precautions to ensure packages are received by the intended recipient. It may be helpful to reach out to FedEx directly to express your concerns and discuss potential solutions for future deliveries.”