"Shopping is easy with some good bargains. Can be a bear to sign up at times. But over all a good experience."
"Had easy experience on the website. Thanks"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Got the heartland America catalog in the mail and saw a new sprinkler that I had ordered before. Same thing. Different style. Got online and ordered 2. Very easy to do with not much problem at all. Will see if they work as well as the others I had ordered. All in all very satisfied."
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Had not used you for a while but could not overlook this offer!"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"discount would not work. used another one. Do not like it when things are not clear and do not work. I just will not order from you anymore.
Thanks
"
“Hi Linda, we are very sorry that a discount would not work for you. We did look into your account and see that you did receive a discount on your order! We are happy that worked for you! We did reach out to you to see which discount you were trying to use. Customer Satisfaction is very important to us! Thank you from the Heartland America Team! ”
"Quick & professional thanks "
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"The ordering went fine but looking back on the post purchase paperwork I was not given instructions on how to track my purchase. This has caused some anxiety and I know I need to contact one of your representatives but I am not looking forward to that discussion. I would like to update this review via that a tracking information e-mail was sent to me about an hour after I sent my review into Heartland. I guess I need to learn a little more patience."
“Hi Cindy, it was great talking with you! We are very sorry for the confusion regarding the tracking information. Thank you from the Heartland America Team! ”
"Got one of the special deals!"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"Easy to shop. Great items. "
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"checkout was slightly off took several clicks to be able to enter card information"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"A pair of belts was my first purchase, and very pleasing. So then I tried a pair of shoes, using their size numbers. What received? Way too narrow a shoe. When inquiring, I was told I'd have to pay for return shipping, then pay for restocking, then pay for shipping of a larger size. All said and done, I'd be paying twice the price of the original purchase, and I believe I should not have to pay for any "adjustments".
I won't give up on Heartland, but I'm going to be more cautious.
UPDATE: The phone conversation from them offered to place a credit of some kind, into my account, to compensate for the bad experience described above. It's a day later now, and I'm being asked to write a NEW/UPdated review, when Heartland America has failed to post any credit at all. I'm totally done with this company."
“Hi William, it was great talking with you the other day. Customer Satisfaction is very important to us, and it was great to hear the feedback you had for us. We are truly sorry that you purchased a pair of shoes that did not fit. We gave you a credit in your account in the amount of $26.97 for the shoes. We are very sorry for the confusion regarding that Credit. Your credit is in your account to use on your next purchase. It is not going to be on your online account, but it is waiting in your account. We strive to give personal customer service to our customers, and it is disappointing that we did not succeed with our service. Thank you from the Heartland America Team! ”
"great place to shop for everyday stuff"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"
They really want you to join their club for a year, keep offering the deal even after you place your order. Also just found out you can only use one code for $$ off. Either a code you found or the one from the catalog number, not both. Didn't realize that until a rep. called me back. A lot of sites will state that only one code with take. I'm sure they will update this procedure on their site as well as price for their club membership."
“Hi Diane, it was really great talking with you the other day with your concerns mentioned in your previous feedback! We send an email to our customers, letting them know that they can sign up for our membership to receive a discount. We absolutely want our customers to save 10% off their orders, along with other great benefits. We do state that you can only use one code per order on the email promotion. We are very sorry for the confusion on that. Thank you for the feedback! I appreciated you telling me you received the items already, and they are perfect in your email response with me. Thank you from the Heartland America Team! ”
"Placed my order and it arrived sooner than we expected!!! Everything was great (except my husband ordered the wrong size back brace...his fault, not yours!)/ Will order more from your great company!!"
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”
"This one was good. I have had very bad experiences in the past "
“Thank you for the feedback! We have been working very hard to improve our customer service, website, and policies. Customer Satisfaction is very important to us, and it is good to hear that we are making progress! Thank you from the Heartland America Team! ”
A rep from Heartland America, TSwainHA, has responded:
“We really appreciate the positive feedback! Thank you from the Heartland America Team!”