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Return/Replacement policy:
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Verified
5/5

2004-08-03

"Heatsink Factory is an excellent company to do business with. My purchase got lost somewhere in transit and with one email explaining what happened the item was re-shipped to me immediately. It is one of the better companies that I have done business with.
The Heatsink Factory has a great selection of fans and their prices are great.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-29

"The delivery was fast (appropriate for the shipping type I selected). and the parts all came in proper working order."

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Verified
5/5

2004-07-27

"I ordered two 92mm Panaflo high-volume fans and two 3-wire tails with plugs from the HeatsinkFactory on the evening of July 13, 2004. The order was shipped the next day.

The order arrived via Fedex Ground in perfect condition. The folks at the HeatsinkFactory actually went to the trouble of removing the plain 3-wire tails from the fans and installing the 3-wire tails with plugs for me. This was a nice bit of extra service on their part since I was only charged for parts and not for their installation.

The HeatsinkFactory has a great selection of fans at fair prices. Their service is top-notch.

One suggestion I have for the HeatsinkFactory is to offer USPS Priority Mail as a shipping option. For small packages Priority Mail is actually faster than FedEx Ground shipping.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-07-16

"Price is competitive and service is excellent. Ordered memory heat spreader kit Tuesday morning and received it Thursday. Great online shopping experience n will defeinitely buy from them again. "

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Is easy to do business with
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Is trustworthy
Is consumer focused

Verified
5/5

2004-07-15

"WOW! This store ships even faster than Newegg! I ordered Wednesday night, they shipped out Thursday Morning, and I recieved the item on Friday. You couldn't go wrong shopping here. Im sure I'll be coming back here for my cooling needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being knowledgeable
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2004-07-11

"Great service, shipped fast and recieved in a week using standard ground shipping. Packaged very well and everything recieved in great condition! Will definately do business with them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
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Resolving problems
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Being knowledgeable
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Verified
5/5

2004-07-10

"Outstanding service. My first choice for heatsinks, fans, and cooling accessories. Very helpful with questions, easy to deal with, fast processing, email confirmation. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-04

"my experience was excellent. The vendor displays all the information I needed in order to make an informed purchase to fulfill my cooling needs. Good vendor, good prices, fast delivery."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-07-02

"The product was competively priced and the order flow was excellant. The order arrived in three days and was boxed well and arrived undamaged and complete. I will use this merchant again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2004-06-22

"I've been buying from HeatsinkFactory.com for many years now and have always been extremely please with my orders. I decided to finally leave some feedback on them as I was so impressed by their help with my last order. I had a few questions about what kind of filter to use with some fans I had laying around. Even though I was only buying a 3 dollars item William ( sales/tech guy ) treated me as if I was buying a 300 dollar item. Thanks William for the sound advice!

Shipping was great. I placed my order Monday morning and it shipped same day. I used their Fed-Ex 2nd Day aoption and my order arrived in two days just as advertised.

Ok, enough of my ramblings. ;-) HeatsinkFactory.com is a great store and I would be happy to buy from them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
N/A
Speed of web site
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Web site reliability
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Verified
5/5

2004-06-04

"Items were shipped quickly. Questions about product were quickly answered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
N/A
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-06-01

"Quick and easy ordering. Wide selection of cooling products perfect for any overclocker."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
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Resolving problems
N/A
Being trustworthy
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-27

"Fast, effective, efficient, great prices, on line ordering better than telephone, in stock, fast shipment, arrived on time just like they said! What more can a customer ask for! Keep up the great job!

GB
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-27

"I just bought two new chipset coolers from these guys. They have a very well laid out user friendly websight,and their service was fast and professional. My transaction went through without a hitch. With courtesy e-mails informing me of every aspect. From recieving my order through shipping it and tracking. The package arrived with no problems. Every thing was there and securely packed to avoid chance of dammage. Now I know why they're endorsed by Overclockers.com, and I will definately use them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-19

"I also heard of them from overclockers.com. Great service and great communication. I will be ordering from them again. Give HS factory a try!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability