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Verified
5/5

2005-04-02

"I bought an arctic cooling ati fan 5 rev 2. I had it within 2 days. They sent me an email letting me know it shipped, which included tracking number. Price was great! 3 dollars less than arctic coolings SRP. I definately will be buying from them again when I need some more high-tech cooling. Thanks!!!!!!"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
4/5

2005-03-09

"Ordered a ThermalRight XP120 on sale, lowest price online anywhere. Shipping price is slightly higher than other stores, but total price was still lower. Delivered exactly on the day qouted, and in good condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-02-11

"Heatsink Factory processed my order very quickly, but the shipping price was a bit higher than expected."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
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Being easy to reach
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-25

"Good prices, and quick shipping. I will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
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Being easy to reach
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Web site being easy to use

Verified
5/5

2005-01-17

"Excellent prices, extremely fast processing and shipping. Ordered parts for my computer's upgrades from a total of 4 seperate places, HeatsinkFactory was the first to ship and first to arrive. Would definitely purchase from again."

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Verified
5/5

2005-01-03

"Great prices, fast shipping, what more can you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Resolving problems
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Verified
5/5

2004-12-23

"Excellent selection and great delivery time... I would definitely use this site again."

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Verified
5/5

2004-12-21

"Very good service. Ordered something at the same time as something else from Newegg. Heatsink Factory's price was better than theirs for what I bought and they shipped faster (one day ahead)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Being trustworthy
Resolving problems
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Being knowledgeable
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Being easy to reach
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Verified
5/5

2004-12-20

"everything was as advertised. excellant products at a good price, delivered in a imely manner.

i would order from heatsinkfactory.com again! :)
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused

Verified
5/5

2004-12-20

"Great service, very responsive to questions, unbeatable prices....What more could you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-20

"The is my second purchase from HeatsinkFactory.com which was great but unfortuantley the XP-120 I ordered was too big for my case. I recieved a friendly email after requesting an RMA number and was credited the amount quickly after they recieved the heatsink back. No hassles or having to wait a long time to have my return process. This is good becuase I need the money to buy Christmas gifts this weekend! =)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-18

"I brought a Thermalright Heat Sink. I placed the order and product was shipped on same day. Fed ex tracking number was provided and delivery date was on time. Packaging was excellant and I am please with order."

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Verified
5/5

2004-12-05

"Awsome service, quick shipping and quick E-Mails regarding status of order, I would recommend using HSF to everybody who has cooling needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Speed of web site
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Verified
5/5

2004-12-01

"GREAT SERVICE, they personally responded to my online order personally by E-mail within about 15 minuits to inform me of avalability of an ordered item!!.
I ordered a XP-120,a fan and some heatsink compound and i recieved it LESS than 48 hrs later!!!! All I can say is ) $!&(#^!!,what a heatsink, this sucker will worl without a fan! I will be buying from them again. Thanks Heatsinkfactory.com!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service resolving problems
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-23

"Website is easy to navigate, professional and service was fast."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with