"These guys are fast! I ordered in the morning and got a tracking number shorty after. After getting my order is was well packaged and everthing was in great condiotion. Now to turn this thing off and install my new SLK-900. =) "
"Great Site with great cooling products. Order was shipped fast and arrived on time as usual. This company is solid and very trustworthy.
Highly Recommended"
"I will definitely be ordering from Heatsink Factory again, as well as recommend them to my friends! Good prices, and two day shipping for less than what others usually charge makes Heatsink Factory a winner in my book!
The packing job was great, and all my items arrived on time and in great condition."
"What a nice, great site to order from. The site is clean, simple, and offers some nice suggestions/favorites.
On top of this, I intended to have my order shipped via the two-day service, but, although I selected it, I never pressed the apply/update button to do so. When I realized that I was using the default ground shipping, I sent an e-mail to customer service. *Two minutes* later, I had a reply from William (Gordon) saying that the correction had already been made and, as I was in California to begin with, he would do so at no extra charge.
Nice layout, good inventory, and immediate response; what is not to love about that? This will be the first site I visit the next time I need some parts."
"I have been hesitant to order, but after doing research I chose HeatsinkFactory. I can see why. Not only are they a reputable company, but they filled my order that same day. When it arrived two days later, I was taken back by the extremely efficient packing job. Everything arrived in outstanding shape and exactly what I ordered. When I need to order again, I will be ordering from HeatsinkFactory. "
"Excellent. HeatsinkFactory rocks! I will definitely be ordering again from
HeatsinkFactory in the future. Oh, and my T-Bird thanks you guys too. ;)
"
"I ordered a Alpha PAL 8045 through their website. Very pleasant emails confirming order.
When I got the package, I opened it up and found that the product box had been dropped prior to being placed in the shipping box. The Alphas cooling fins were slightly bent. Rather then go through the hassle of returning it (I needed it NOW to fire up my computer), I straightend them myself (GGGGRRRRRRRRR!). What kind of reseller ships a customer obvious damaged product? An un-ethical one. That's my first and only experience with Heatsink Factory and I will NEVER order from them again.
EDIT> Response to resellers reply. I sent them my money and they sent me damaged product. Who's "evil" and "unfair"?
:("
"Very, very pleased. Got my order in two days!!! These guys are like newegg but with hardcore cooling products. I ordered a Slk-800,2 panaflo's, and I cant belive how cool my system is running now. Thanks HSFactory."
"These guys are great!!!
This was my first time ordering from Heatsink factory. I contacted them beforehand with a few questions and they were prompt to reply with an answer. After placing an order with them, I realized that I wanted 2-day air rather than ground. I emailed them and they promptly replied the next morning stating that they would take care of the shipping change. Sure enough 2 days later my product arrived. They even have provided service after the sale.
All online merchants should be this good!!"
"Prompt communication and shipping. Problem-free order."
"These guys ship orders very quick. Their prices are also quite competitive, I was unable to track my order on their website for some reason and it is still listed as pending even though I have my package on my desk. This is not really that big of a deal however because they sent me a FedEx tracking number as soon as my item shipped which was shortly after I placed the order."
"I give this company an A+ for excellent customer service and speed. I ordered a Thermalright SLK-800 with the 80mm Sunon Ultra High Output fan to use with the cooler. When I received the order on 1/13, the fan was DOA. I emailed Heatsink Factory for an RMA and got response within the hour. What an excellent customer service they have.
They not only offered to send me a new fan, but they do it without asking me to send back the dead fan to them at all. Now, this is what I called a class of its own customer service.
I haven't receive the fan yet (it was supposed to ship earlier today 1/14), but I hope it will arrive soon. For this kind of customer service, I'm a lifetime customer. No ifs or buts.
Superior company to deal with. Keep it up, HF!"
"1st time buyer from this e-business. This is the way e-business is suppose to work.... Down & Dirty, No Fuss, No Worries. Follow up communications and questions response were above board. I rate this companies customer service & report as Outstanding. "
"I bought 4 heatsinks on separate occasions over the last year. This company is now the first place I look for heatsinks, bar none. They do it all right."
"My second time shopping here. Great product, fast shipping, and an easy to use website. Great company!"