"The quality and fit was not as expected. I tried to return the dress and customer service refused to reimburse me. Do not buy from this company. "
"I ordered a dress and it was not the color that it looked to be online and it did not fit well. I was told I would get 13% of the dress back. I wrote back-and-forth several times, and only received 30% plus the ugly dress is not able to be returned. Do not trust this company’s refund policy -I will never ever ever again buy from this company. It is a scam."
"You really don’t want my review as I’m out $300 on TWO dresses that I am so disappointed in the quality of the dresses. I will never wear these dresses, spend more $ to make these dresses wearable & NEVER shop at Hebeos again and will make it my priority to give everyone else my review to save them from crying on the loss of money on these poor quality dresses. "
"I would like to return the dress. Not what I expected."
"The dress I received was good quality but didn’t fit in the bust area. I went by the sizing on the site and I have been trying to return the unworn dress for 4 days now. It has taken over 24hrs for customer service to return each message, has not given me a return slip and continue to just ask sizing questions. It shouldn’t be this difficult to return a standard size, unworn dress. "
"Love the dress, it looked exactly like the picture, but it did not get here the time it said it was supposed to get here"
"It was great service. I needed the dress at a certain time and paid the extra price and receive it early. The dress was nice material. "
"I will never ever order from this company again they will not exchange for a larger size and alteration, sometimes for sizes that are over two sizes too small is difficult to alter so now I’m stuck with two dresses that fit one leg very very, very very dissatisfied"
"I didn’t get my dress when it said it was going to be here!! "
"I reviewed the return policy prior to my purchase. I ordered two standard size wedding dresses and I tried to return them the very first day I received my order. 1st I was told to keep the items and get alterations made, I said no I want to return the items and now they are telling me to still keep the items and they will give me a discount next time I place an order. I’ve been emailing back and forth each day and I want to return my items, immediately and still nothing is happening. Very disappointed that they aren’t following their own return policy. I do not recommend ordering from this company. "
"The dress is perfect I just have to get the sleeves altered they ran a bit tight other than that the measurements were spot on."
"This dress is absolutely beautiful. The dress is very well made and of high quality. I am so very disappointed in the length of the dress. I ordered the first dress and it was too short. Because I absolutely love the dress, I ordered a second dress with a longer length. I received the second dress and the length, which they assured me was noted and not to worry, was shorter than the first dress I ordered. I am out money for 2 dresses and still do not have a dress for my daughter's wedding and time is running out. "
"Ordering experience was great. Prices are great. Communication about the order was direct and clear. Shipping time was as stated. The dress itself was well made and as pictured in the add. I have currently contacted the company to return the dress not because the dress is not of quality but because of my complicated sizing even with alterations. I hope to update this review indicating a very smooth return process."
"I'm so over the top happy with my purchase! It's beautiful well made and just gorgeous. It's my wedding dress and I just can't believe what I paid for it and what I got. I'm so over the moon happy. Thank you so very much
Oh and customer service is so helpful! I emailed them and had a few questions within 24hrs I got an email back answering the questions I had. "
"Dress arrived earlier than expected! Went with their sizing chart, was hesitant but the 12 worked perfect! I am 5’6, 144, heavy in the chest. I can’t wait to be married in it! Looks exactly like the picture. "