"I have complied with the 7 day notification period and provided a photo of the dress. The response is that the dresses are made standard size and sometimes they fit people better than others go to a seamstress. I don’t want the dress anymore and it doesn’t fit right. It will probably by beyond the 7 days before they respond."
"Dress was too large in bust and much too long. Cost another $85 for alterations"
"I'm asking for a return and they are not sending me a shipping label! I'm going to report them as a fraud!!!! don't buy anything from this website!!"
"My dress didn’t fit and they are not excepting my return, instead they told me I should sell it or get it altered. "
"The dress was stunning, it fits like a glove, quality is amazing too. Delivery was smooth and on time. Very well spent money. "
"Absolutely stunning! We ordered for my daughters prom and she loves it! I was a bit worried since there’s no phone number for customer service. But when I emailed them to inquire about shipping time they responded quickly! Very happy with this purchase. The dress fits correctly according to recommended measurements."
"Your company is terrible I have been waiting almost a week to get a return address to send my dresses back for either an exchange or a refund I am very disappointed as a first time customer. Thei dresses don’t fit they aske me to send a picture I did as requested a. An till now no one ever gave ma the return address to mail the dress back my daughters first communion is approaching in less that 2 weeks and no dress because. You refuse to give me a dress to mail back the dresses. I spent over $450 on purchase and my money is gone and I have 3 dresses that don’t fit and can’t get a refund nor a return address to mail the items back! I will never anything from your site ever again. As a first time buyer I’m very mad and disappointed. "
"Not good at all. I need to return it and get a refund."
"I was very nervous and apprehensive because of previous online shopping catastrophes, however, Hebeos did NOT disappoint. My dress is as beautiful as it appears on the site and it fits like a glove. to the exact measurements given. I am very, very pleased. I am a new customer for life."
"Customer service team is responsive, but the dress is not proportionately the same as the photo shows. The detail also doesn’t match. At this point, they are not willing to give a full refund on the dress. Buyers should understand the risk they are taking when ordering from this site—if the dress isn’t what you were expecting, you are simply out the money spent."
"I didn’t even receive my dress and all because they wouldn’t allow an apartment number to be part of the address in the cite. But that’s funny when they came to the right area and then no package came to my house but still they decided to ship it back instead of the multiple ways to contact me. Now I have to find a new dress last minute for prom! And I should get my whole refund back! "
"It is a week passed the shipping date and still no dress. My daughter will not have it in time for prom. The company asked if I would like a 10% refund. No. I want a full refund. We don’t have the dress! "
"Gown arrived early! It is breathtaking. I will definitely use Hebeos again."
"The dress looked nothing like the picture. The fabric was very cheap looking and Custer service has been a nightmare. Told me there would be a 15% restocking fee which is not stated in their return process. Will never order from them again!"
"Beautiful Dress! Well constructed! Exactly what I anticipated. Suggestion: take measurements before ordering. Check size details then base your dress size according to your measurements. "