"The item that I purchased was not available in store. I asked the representative at the Chapel Hills Mall location in Colorado Springs if my order would arrive by 1/2/19. She stated that for sure it should arrive if I paid for express shipping. It did not arrive by then. Also, the delivery driver left the package at my apartment door which I found odd because of the value of the item."

"always great experience. I don't have to be concerned with anything when I purchase from Helzberg."

"The rings I ordered online looks beautiful. It does seem and feel a bit larger than a size 6, which is what I had ordered, so it swirls a bit on my finger. There is a Helzberg store near me, so I am sort of familiar with the quality of their products. I have bought a couple of diamond rings at the store before, as well as a purple jade necklace online. They are all of nice quality."

"The overall experience was pretty bad. The order arrived a week after the estimated arrival with me paying the expedited shipping. I still have not received a refund for the expedited shipping that was promised. The person that answered the phone when I called about my order said for the inconvenience they were going to send an “extra” gift with the purchase that never came. Overall especially being a present for my wife for Christmas the ball was dropped in every aspect."

"I buy stuff online all the time and have never had this many problems. I purchased earrings for my mother for Christmas on 11/26/18. The money was taken from my account on 11/27. My expected delivery date was 12/11/18. I received them nearly a month AFTER my expected delivery date. And this was after MANY, MANY phone calls, emails, and messages to your company. I spent hours communicating and getting the run around. This may have partially been your “vendors” fault but you did not handle this well. I was told multiple times I would receive a call or email back from you guys, but never even got that. My mom has bought many nice rings and jewelry from your actual store and never had problems. I am baffled about how terrible my experience was with my purchase online. I will not be buying anything online ever again from your company."

"I had a very good experience and love Helzberg items. The good quality not only goes toward their merchandise but their customer service as well."

"My experience with Helzberg is always great that’s why all my diamonds are from you guys."

"This was my first purchase on the Helzberg website & I highly recommend purchasing on here. I received fast shipping, excellent packing and a truly beautiful Morganite ring. The stock photos do not show the lovely pink of the Morganite & the sparkle of the diamonds. Gorgeous ring, I am a very happy customer!"

"My experience was not great was late and missing my special messege"

"Product is fine. Shipping was very disappointing."

"I didn't receive a tracking number in a timely manner. I had to call the week I was expecting my order. I was told I was going to receive it within another 7 days. Then 3 days later it arrived. For expedited shipments I would like prompt tracking service or a courtesy on the delay."

"It was easy using the online website to order. The ring needed to be sized and when it was ready to ship a store representative called to let me know it was shipping! I hate I can’t recall her name. She was extremely helpful and pleasant."

"Perfect. Everything was great. Showed up on time & looking great !!"

"The necklace I ordered is perfect! I wanted a classy piece that would look nice under suits but also be a statement. It arrived in perfect condition and I'm in love with it!"

"It was very frustrating. I typed- one carat diamond pendant into the search bar and other items kept coming upk."