"My general experience was great. The product came on time and in great condition. It was exactly what I was looking for and would definitely buy from here again."

"The ordering experience was easy, the problem came when I contacted customer service and it was outsourced. They were VERY rude. I called a local store and was able to get an internal customer service phone number and had the pleasure to deal with Blue McNeil. She’s awesome. She got everything fixed. Then the store that was supposed to ship my order, didn’t. Blue however worked it out for me to pick it up, all while being the MOST polite and friendly rep I have ever dealt with, with any company. She made sure that I had my item before Christmas, like originally promised. She then sent me a gift card for all the hassle. I have never dealt with a rep so caring before. She completely turned a horrible experience into an amazing one. I hope you guys know what a great employee she is and give her the recognition deserved!"

"Store workers are to pushy"

"Love Helzberg and have been a loyal customer for years. I am currently deployed to Afghanistan and my 7-year anniversary was on 31 December. I ordered the product on 27-28 December and selected NEXT DAY delivery because the site stated the estimated arrival would be ON 31 December, my actual anniversary; which would have been perfect. However, the product did not arrive until 02 January, 2 days AFTER my anniversary. I’m not sure if the hiccup was on Helzberg or UPS, but I was extremely displeased with the service regarding the shipping and timing of the arrival. The easy answer is to order the product earlier, but again, I am deployed and opportunities don’t always present themselves here, given the circumstances and inconsistent internet connections. Helzberg I’m heneral has always been a pleasure to shop, in person, but I will likely never use online services again."

"Great experience. Great product."

"Originally we went into the store, needed a bigger size ring. They were going to charge me to size up. They never suggested ordering on line, which there was no extra charge and the same timeframe to receive the ring back. I ordered on line, on my own."

"100% honest, what drew me in was the Nintendo switch! Great way to connect with today’s market!"

"The product was smaller than expected, but was beautiful.y"

"Ordered 2 of the same item and only got 1.Called immediately after noticing my shortage. This was Dec 23rd. Its now Jan 7 and still haven't gotten it. Never again."

"It was easy to navigate and found what I was exactly looking for and the price was in my range"

"We bought our Engagement ring there after doing alot of pricing online. Got a ring with a flaw to my eyes took back and got the same ring replaced. So happy"

"The Helzberg.com site is easy to navigate and gives the customer a variety of options to veiw and learn about their merchandise."

"Delivery estimate kept changing pushing it further and further back. However, the package was held at a shipping hub for over 4 days."

"The website was easy to use,images of the products were clear and give accurate visual representations. Finding what I wanted was easy and as well as similar products."

"Efficient and friendly customer service phone personnel."