"I've got my order in 12 days! Didn't have to pay any customs duties. The product was very well packed and in perfect condition. Very good seller!I recommend the store. "
"Hifigo have been great to deal with - in every way. The value is exceptional on all items as is the support & excellent communication from Kangyi & the team at Hifigo. I have ordered from Hifigo on 3 occasions over the past 2 months, it has taken a maximum of 8 days for each order to arrive here in Scotland from China, very well packaged, all taxes/duties paid & items in perfect condition. Could not ask for a better service in any way whatsoever. A big thank you to Kangyi & all the team at Hifigo for providing a great shopping experience online - every time. 5 Stars 10/10 A+++"
"Great service, chat info for products and very fast delivery "
"Verry good service , shipping to Belguim in 2 weeks . Top store !"
"I purchased a pair of interconnects which I had difficulty fully pressing in due to a tight fit. I briefly described my problem to HiFiGo Customer Service (CS) and requested advice. CS was very response and polite and requested a more detailed description of my experience even a video if possible. I provided a rather full text description and was soon informed it would be passed to the manufacturer for review and evaluation. A day or two later I received a reply presumably from the manufacturer via CS but it was not helpful even apparently presuming ignorance on my part. I felt somewhat insulted as it suggested the problem may be one of rust on the interconnects which of course I would have noticed even suggesting I should press harder even though I made it clear in my full description why doing so was impossible to perform. I did not have the impression the manufacturer gave much time or effort to my concern. I am glad to say though the problem may have resolved itself by other means and may not even have been a problem at all as I may have misjudged the fullness of the connection. In sum however I am happy to do business with HiFiGo and hope I will do so in future as I am happy with the quality and cost of my current purchases and with CS. Cheerios"
"The quality of customer service I received during the course of a recent order was in all ways truly outstanding. All replies to my correspondence were prompt and courteous.
I will be a return customer for sure as this quality of customer support is rare and very much appreciated.
Many thanks to Kangyi and all at HiFiGo!
Ron (Hiflight)
"
"I bought a leather case for a FiiO BTR5, and unfortunately it turns out HiFiGo did not have it in stock. When I reached out to customer support about it, they were very polite and quick to respond, and my refund was issued quickly.
However, I wish the case would've been listed as "Backordered" or "Out of stock" on the product page. I didn't know it was backordered/out of stock until I reached out to customer service after it had been about a week and no notification that it had shipped. I shouldn't have had to be the first one to reach out about my order.
I worked with Kangyi from the HifiGo team, and Kangyi was very helpful."
"I ordered from hifigo my first iem. It shipped within a day and delivered in 3 weeks to Europe.
Customer service was pretty responsive and quick.
Not any complains so far."
"After my package was stolen during delivery, HIFIGO returned the product to me free of charge."
"Bought a SMSL SU-9 DAC and am very happy with it, great quality device. Had a small issue, caused by overlooking something in the manual. Sent them an email and got a fast response with a solution.
Shipping was also great, fast for the holiday season and no additional taxes/custom fees as promised on their website :)
Recommended shop!"
"Fast shipping to the UK and well packed, will be buying again from them."
"I bough a FiiO FW1 earbuds and when I received it, they clearly had a problem: impossible to pair them. I wrote then to have help and, from my experience, the answers given where not only clever but also really usefull.
My ticket as been followed by the same person, with a real dedication and professionalism and this is just rare.
So HiFigo not only propose good prices for their items but also, in case of need will propose a very professional accompagnement until the resolution of your case. Great site."
"Great fast shop, higly recommended ! Nice support, great prices.. 100% from me. Tomas PRG Czechia "
"helped me with every single issue I had"
"I'd like to thank HiFi customer support team for their work. The item arrived in time ad they let me preorder one important accessory in order to get the item before that become available on website. Hidizs S9 rocks."