"Quick delivery and very responsive seller! "
"Ordered a high-demand bundle (Topping E30 + L30 + RCA cables, and the advertised Topping cables ran out. They sent an email offering to swap to a different cable and refund me the difference, so they can send the package out right away; to which I agreed. The package arrived 3 days later and the refund sent to my Paypal, all the while receiving update emails after every process. "
"I bought a FiiO bluetooth adapter for my Shure headset. Everything was really well communicated and the shipping was very quick.
After a few months the adapter stopped recharging and HiFiGo was extremely helpful with solving this problem for me. A new unit was sent out to me within a day, and I had a really good communication from their customer consultant Dandan.
Thanks a lot guys!"
"This has been my greatest shopping experience from China so far. My new DAC arrived in a week (!!) to EU with free shipping, nicely packed, couldn't be more happy about it. But then even nicer thing happened, I requested a custom adapter and a very kind guy named Dandan form HiFiGo made it happen, even with a discount :)
That's what I call an impeccable customer service!"
"what can I say, great experience, nice site to navigate, well layed out format, great customer service, super reasonable prices, shipping is a dream come true, I opted for the quick ship, an extra $12. but it probably would have gotten here just as quick otherwise, but it's all good, and I am very happy, bought 6 IEM's, and an audio cable,"
"I ordered the Moondrop blessing 2 iem from Hifigo. The company provided great customer service during the fulfillment process. The customer service representatives at Hifigo were amazing and went above-and-beyond to address all of my concerns. I highly recommend Hifigo for any audiophile needs and I personally will be returning to the company for my future purchases. "
"I ordered from them a music player. After i placed the order i contacted them for another two requests that i had and got a positive reply very quickly (Not only that they also gave me a little gift!).
Overall i can say that it is the most friendly and responsive customer service i can remember.
My package has been delivered to me on time and i can gladly recommend buying from them "
"Really quick answers to questions and very nice people."
"Great service, highly communicative, very customer centric"
"I bought the Fiio M11 Pro Stainless Steel Limited Edition high-resolution audio player from Hifigo and they entertained all my customization requests extremely cordially and shipped it much faster than imaginable. I received it within a week even during the pandemic times, and this is a testament to how amazing their service is. Nor only that, their communication was so nice and polite that I feel like I have made some new friends. I would go so far as to say that I would buy from them even if something is available locally because of their cordial nature, amazing customer service, super fast shipping and the courtesy to stand behind their customers. Excellent job Hifigo! Not only you have earned my respect but also an avid fan in me. "
"You never really know what you are going to get when you order from, well...anyone other than say Amazon but I had heard good things about HiFiGo so, I gave them a shot.
I started small (iBasso USB C Dac for my phone) and figured if I didn't get it I'm not out a ton of cash. I got it a week later. Perfectly wrapped for shipping.
Okay, well, let's try something a little bigger ($$$).
I ordered some IEM's. About 140.00 US. 4 days later, at my door. Perfectly wrapped for shipping.
Huh. Okay, trust has been established.
Just placed an order for some semi-high end IEM's (IKKO 10's) and what looks to be a beautiful 16 strand IEM cable. Hopefully, within a week it'll be at my door.
So, why did I give HiFiGo a shot you might be asking? Well, other people's recommendations for one and a lot of the audio equipment I like (want\demand) is not available here in the States or, if it is, it's like gazillions of dollars more in price.
Good store. Great selection (Seriously, really good selection). Good prices (I can sometimes find the exact same item at the exact same price on Amazon) and to get it (normally) in about a week from China well...yeah...that's really good shipping. I like them. Keep it up, folks. You're doing a great job."
"I order Magaosi K5 IEM and when I received them, I saw that the case and le BT cable were missing in the box. I mailed the problem to HiFiGo and they managed to solve the problem very quickly, I received the missing parts a few days latter. So very reliable customer service, thanks."
"Bought a DX160 from them, it delivered very fast."
"Due to the who COVID-19 situation, I didn't get my items because there were to flights to my country. I was glad to have received an email explaining the situation along with a solution to upgrade shipping provider or get a refund. I had a few email exchanged which were all cleared answered. Maybe it's my luck but I've had horrible customer service from the big A company which prides themselves on customer experience and service. I felt like a person talking to a person and not an inferior human talking to a superior being. Sad thing is, it's not even my first time getting terrible service from big companies. HiFiGo's customer service is such a refreshing experience on how customer service should be."
"I ordered several items and wanted to change one of those afterwards. The support was friendly, quick and helpful.
Great shopping experience. "