"The character of any company is demonstrated in how they handle complaints. These guys have severe problems with this. They do have great prices on the items they carry in stock, but they offer items on their site they cannot seem to get. I had selected some of those items. In my case they would not get me specific information on my back ordered items. 4 Written requests for refund were ignored. Several requests for a manager to call me were ignored. Fully 2 months after i placed my order, exchanged 54 emails and placed more than 75 calls i finally put a scathing review online. I was called later that day and they processed a refund, although it will take a few days to show at my bank. These guys have severe issues with dealing with problems. you may be alright if they have the item in stock."

"Very helpful via email correspondence before my purchase to confirm the amplifier I wanted fit my needs. Order went through very quickly and arrived well packaged. Has worked well since installation."

"Very fast shipment! The best price anywhere! Great communication to let me know its progress to my front door. This is the second order with Hifisoundconnection and I plan to order again in the near future! I recommend this seller to anyone who wants the best price, fast shipment, and great communication! I am very pleased!"

"My item was defective. Took forever to get an RMA #....I had to call and email several times and then the responses I received didn't even apply to my request. It took over a week for a replacement to be shipped out after they received my item back and again, poor communication on their end trying to get a tracking number. Will not buy from here again."

"I received everything I ordered on time, and everything works perfect. The shipping rates could have been a little more reasonable, but I forgave that since all the products were so cheap. I will definitely order from HiFiSC again."

"i ordered a few products from hifisound connection and it was one of the worst experiences i have every incountered when ordering products online. they are nearly impossible to get a hold of, i got hung up on multipule times and lied to just to keep me from cancelling my order. it took me over three weeks to get a sub and amp which happened to be on back order. two weeks of which they they decided it was not important to inform of this. so in the end i ended up with everything i want a sting cap which was cracked a kicker amp which was all scratched up and a and a L7 which was fine "

"i quickly recieved my order as described,brand new in perfect working condition.i am also very satisfied with my purchase and i would definitly recommend others to shop with hifisound.terrific customer service and they make you feel that you are a valued customer by doing whatever it takes to ensure satisfaction 100%"

"I ordered a refurbished Kicker zx750.1 amp and for me it works perfect. I've been pushing it hard for a whole month now and I have had no problems. The shipping was fast and I was satisfied that a week later I ordered a new box for my sub with the same standards. I was very pleased."

"Had a problem with shipping price and HiFi Sound made an ajustment and I was extremely happy that they would make this change to make my experience with this seller a good one. All products were as expected and I will use and recomend them in the future."

"Great product for a great price. Quick shipping. Very happy with the transaction. Would definitely shop here again."

"I ordered a dual 12" Sub woofer box from HIFI Sound Connection for my 2006 Chevy Avalanche. First off, the box did not fit in my truck, the measurements are way off. I was getting my system installed by a professional, so I asked them to try and fit the box in my truck. Even after trimming the edges and fitting it into the truck, the box was still too wide at the bottom, and the seats wouldn't go back all the way. When they managed to get the seats to go back, the sub woofers were right up against the back of the seats, preventing them from working at all. Even after trimming the box to fit, it was still made wrong and there was no way it would've worked. I am dissapointed in this product. The website claims that this box will fit both Avalanche and Escalade models for '06. That is incorrect! By the time I made the modifications, it would've been too late to return this product. I wasted $150. Don't be that guy! I ended up having custom boxes made for under the back seat, a much better idea! "

"do not rem my purchase but thats a good thing means there were no problems
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"The item arrived on time. Has been installed ever since and continues to perform to this day. I would use your site for future purchases again. Thanks, Tom"

"Excellent service and product, couldn't be happier. Will be buy much more from here in the future."

"Ordered $600.00 worth of marine audio equipment. Kicker Tower speakers did not work. When I contacted the store, they said they would refund my money minus a large restocking fee. Contrary to their store ad, they refused to exhange the speakers and said I needed to contact Kicker. I drove up to Missouri and found the Superstore location. A mailbox at a UPS store. I left negative feedback at Ebay and received a note from the store saying they MAY help me if I remove the negative feedback. I would rather just work with Kicker and not have any further dealings with these cheats. I wonder how many customers they screw with these restocking fees. Probably resell the same bad equipment."