"delivered on time. as advertised. great company to order from."

"My first online shopping experience and it was a very good one. thank you for your prompt delivery of a excellent product hope to do business in the future."

"I made my transaction with hifi sound,
and I'll do so again if the need arises!!
Pricing, Shipping, Product quality,all top notch. Very satisfied customer!!"

"I was appalled by the customer service from this company. I have never received nastiness from a "professional" business. I recently purchased a used stock stereo for my car. It was described as "unlocked" which meant it would in a different car other than the one it was originally installed in. Well it turns out the stereo IS locked. I then try to put a CD in it to see if would take it. Sure enough it didn't. I realize my stereo is locked and broken after spending $40 to get it installed. The stereo itself was only $50 by itself which isn't that big of a deal. But with shipping and the installation, I've spent $104 on something that doesn't work. I quickly emailed hifisoundconnection explaining that I would like to send it back. I also did as ebay asked of me and left a review. As you can guess it was negative. My item was broken. Of course it's going to be negative.

The fallowing is an email that I received a few hours later:

sorry I would of galdy given you a refund but see when you pulled your BS
and left us neg. that boat sailed. If your willing to remove it today I
will galdy issue you a full refund but that neg has to go bud.
Your customer service representative
Sandy
Thanks for your interest in our products. Please use this coupon code 50K19K for $5 off any future order $100 and above at http://www.hifisoundconnection.com

I would like everybody to see that this is how hifisoundconnection does business. They threaten their customers. I WILL not be taking down my negative review.

I know this will be responded to by one of hifi's little "customer service representatives" (if that's what you can call them) and they will try to make it sound like it's my fault.. Sorry, not this time hifi.

Reply to HiFi's comment after my review:

Is this the supposed "Death threat"?


RE: ‏
From: Austin Lang (****@****)
Sent: Thu 3/05/09 11:34 PM
To: ****@****
I think I should have probably done a little research before I had decided to do business with your company. I fully DON'T expect to get a refund from you. I have done a little reading after I got your email and it seems anybody that has a problem with their product, has a very hard time getting anything back from you. I'm not going to even bother. The $20 that I probably wouldn't get back (after I would have had to pay for shipping TWICE for something that doesn't work) isn't worth the headache. Your company REALLY needs to get a little more customer oriented. Threatening your customers definitely isn't the way to go.

Austin

p.s. You should probably work on making your emails and message responses a little more grammatically correct.

> Date: Thu, 5 Mar 2009 17:49:08 -0600
> From: ****@****
> To: ****@****
> Subject:
>
> sorry I would of galdy given you a refund but see when you pulled your BS
> and left us neg. that boat sailed. If your willing to remove it today I
> will galdy issue you a full refund but that neg has to go bud.
> Your customer service representative
> Sandy
> Thanks for your interest in our products. Please use this coupon code 50K19K for $5 off any future order $100 and above at http://www.hifisoundconnection.com
> "

"This is a great merchant for discount car audio gear. I found them to have the best price and best customer service overall.
I am pleased with my experience and will do business with them in the future."

"I had a very good experience with HIFI Sound Connection through E-bay. I found their prices to be very fair and the product quality to be quite good, obviously not seconds or reconditioned. They were very responsive and quick shippers and I would gladly purchase from them in the future as I may require. I have nothing but positive input for HIFI Sound Connection.
Thank You Brad Larson"

"Second box ive ordered and they both work great and are very affordable. Will definately buy from here again"

"i love you guys your in Mo. i'm in Ks. shipping is in a couple of days cool Thanks Da Koch"

"HiFi Sound Connection is a great merchant. Ordering from them was very easy. Everything came as advertised and at great prices. Really fast shipping and good customer service. I recommend HiFi Sound Connection to anyone that is interested in purchasing car audio. I did my entire car through them and I am very happy."

"My experience with this company has been horrible. I would not do business with them again and I am recommending that no one else does either. Funny enough, they have recommended the same to other (potential) customers.

Please contact me if you would like full details.

Before you do business with this company, please look here: http://www.consumer.ago.mo.gov/search/complaintSearch.cgi?mode=viewDetails&name=HIFI%20SOUND%20CONNECTION&addr1=PO%20BOX%20495&addr2=&city=BROOKLINE%20STATION&state=MO

Its a link the the official Attorney General of Missouri website showing the amount of complaints they have received on this business.

Use caution when dealing with them."

"Awesome, very fast delivery. No surprises. Items were as described and delivered within 2 days. I highly recommend them."

"HiFi Sound connection was the only company I could find online that carried this particular product (a set of adapter plates to fit 6.5" speakers in a 5x8 opening). The price was reasonable, the delivery was on time, I received both an order confirmation, and a delivery confirmation, via email. All in all, this was a smooth transaction, and there were no glitches. The product was a set of flat plastic spacers, and was packed in a padded envelope, so I appreciated not sending a big box, wasting cardboard and space on delivery trucks. good transaction."

"Excellent place to deal with. Had a great selection to choose from and great prices too. I couldnt be happier with my purchase."

"Item was as described. Price was even lower than at their web site. Shipping was prompt. Good communication and follow up. Would purchase from again."

"Very good experence. I ordered a Kicker ZX750.1(refurb) and a dual 15" L7 speaker box. Very good price for both and very timely shipping. I have had no problems out of the amp at all(knock on wood). The box didn't fit in my trunk, but that was all on me. I would buy from HiFi agin. Thank You."