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5.00/5
Chance of future purchase:
5.00/5
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5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
3/5

2009-02-10

"The item was shipped in a timely manner but there was some scuff marks on it. Other then that the serves was very good and i would shop with them again."

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Verified
5/5

2009-02-10

"HiFiSoundconnection did everything as they said they would. I also got confirmation on everything that was going on which made me feel secure about purchasing over the internet... Will definitely go to them for my next purchases!"

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Verified
5/5

2009-02-10

"We ordered Subwoofers for my son's car and the prices were very good considering I shopped around. We had no problems moving around the website and found everything we needed. The pictures and information was exactly what we were looking for. They shipped the equipment out within a couple of days. We received everything within 8 days. Thanks, considering this was a late Xmas gift to my son. "

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Verified
5/5

2009-02-10

"Overall very happy with service, shipping and price."

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Verified
5/5

2009-02-10

"Great Seller... Great Product...I Will Return again... Honest People... what they say they do they do it, and what they say you get you get and it is worth the price you pay. "

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Verified
5/5

2009-02-10

"Great product,excelent communication,fast shipping.All around wonderful company to do business with.An enjoyable experience."

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Verified
5/5

2009-02-10

"Got exactly what i wanted! descriptions were perfect!"

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Verified
5/5

2009-02-10

"I was very satisfied with the order I placed on youre web site. I look forward to shopping at your web site for my furture audio needs."

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Verified
5/5

2009-02-10

"I have had several items purchased from HiFiSound Connection. First time was to replace the stereo equipment stolen. They were very helpful and shipped promptly. After recieving my stuff, I put it in and it worked flawlessly just as described. After a few months my truck was broken into again and all my new stereo stuff was taken. More than I originally had when ordering the first time. I never had a second thought as to whom I would order from. After recieving my insurance check I got online and within a few minutes I knew my stuff would be on its way. Within a few days, voila, I was beyond words with anticipation of installing my new stereo. I have no doubt I will order in the near future from them. I just have to decide from all thier stuff what I want....Thanks HiFi Sound Connection..."

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Verified
5/5

2009-02-10

" Awesome seller. Always a pleasure to do business with. They have the fastest shipping. I would highly recommend them to anyone."

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Verified
5/5

2009-02-10

"This is my 4th order from HiFiSound Connection. This and my other orders were shipped wtihin a day or two of ordering and all of my orders arrived on time and the products were new as stated. I like this company because they have competitive prices and stock a very wide selction of professional car audio parts and accessories that can be over priced and difficult to find in traditional stores. The website is fairly easy to use, but it could be improved by showing a coninuous list of items that belong to a search category instead of requiing the user to click on 'next page' so many times. The look of the website could also be brightened up a bit. Aside from that, the efficiency and accuracy of the way the company does business is great."

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Verified
5/5

2009-02-09

"I bought the speaker box for my boyfriend for Christmas and he absolutely loves it! The sound and quality are superb. It's nicely hidden under the backseat and the purchasing experience was great. It was easy to order online and was shipped in no time. Great value for the price!"

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Verified
1/5

2009-02-08

"I ordered a subwoofer box for my Chevy Avalanche and when it came, it didn't fit by an inch and a half. It is extrememly difficult to actually speak to a customer service rep. I called several times and kept getting transferred and then the rep would disconnect my calls. Several days after emailing them, I finally received communication and they wouldn't do anything to make it right. So, not only didn't it fit, but customer service was severly lacking. I will never order from this site again nor would I recommend it to anyone. "

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Rep reply posted 2009-02-09
A rep from HiFi Sound Connection, hifisound, has responded:

“Hello,

I am sorry you are having some trouble installing this product. We have sold 100s of these and will be glad to work you through the install process. The top panel must be taken off and reinstalled once the box is in place. Please call 1-877-ASK-HIFI and hit ext 4 for tech support and they can help you with this. I am sending you a PM as well.

Regards,
Darren”


Verified
1/5

2009-02-07

"HIFI Sound sucks! I ordered a sub box for my son for Christmas and the dimensions of the box that arrived were not the same as the dimensions of the one I had ordered. The box I ordered was supposed to be 34 inches wide, 13.5 inches high and 16 inches deep. The box that arrived was 36 inches wide, 16.5 inches high and 18.5 inches deep. I have called and sent numerous emails to HiFi Sound to try to return the boxes and order the right ones. However, they will not make it right. I would not recommend doing business with HIFI Sound. They do not even have an actual physical address. UPS could not return the boxes to HIFI Sound because they only have a PO Box. My son ended up ordering about $1,000 worth of stero equipment for his new car. We refused to use HIFI Sound because of their poor customer service! They lost out on our purchases and we are telling everyone we know not to order from them!

Follow up: The cost of the boxes was not $24.00. It was $118.00 and I did not order the wrong boxes. You sent the wrong boxes. Further more, no one has offered to refund my money. I couldn't even reach a live person. I couldn't even leave a message because yur mailbox is full. I think your business is not legit. Buyer beware!
"

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Rep reply posted 2009-02-09
A rep from HiFi Sound Connection, hifisound, has responded:

“Hello,

We sent the exact box you ordered. I am sorry you had a problem with it but we can not return speaker boxes due to the large freight cost involved and it is clearly stated in our retrun policy. There is just no way we can sell a box for $24 and pay $50 in freight back and forth because you made an error. We offered to let you keep the box for free and refund your money. I am sending you a PM as well.

Regards,
Darren”


Verified
4/5

2009-02-06

"great price, good service, fast shipping and there is not much for cons!"

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