"Poor excuse for a company, at least 10% chance of getting completely screwed over (just read through the dissatisfied reviews (or their BBB review for that matter, plus any of their posted responses are simply public fronts!). Poor and rude customer service, call them with a problem, and they will likely hang up and block your number. Save your money and youreself a headache, take your business elsewhere, plenty of other real on-line merchants out there (e.g. onlinecarstereo.com).

Worst online shopping experience ever!!!!"

"Order was delivered promply. Prices were great"

"AWESOME SELLER!! Have already done business with them multiple times since this purchase. Fast shipping, excellent customer service."

"I bought a Kicker S12L5 Subwoofer Car Audio 12 Inch L5 Dual 2 Ohm Sub. It works amazing. It is very powerful. Thanks. HiFi Sound for the amazing deal."

"After purchasing 6 speakers and an amplifier, all seperately. I came across a forum where some people had some serious issues with hifisoundconnection.com. The problems occured about three years ago. I also noticed the company owner was on the forum responding to these peoples problems. I have little doubt that the problems these individuals were real. But what stood out for me was that the owner of the company took the time to respond to these people on an outside website, and take their abuse!
What ever problems hifisoundconnection had in the past they have all been worked out! My experiance with the company has yeilded only positive results. I have recomended them to several friends, all with positive outcomes!"

"I ordered 2 subwoofers and 1 capacitor (for car audio use) from HiFiSoundConnection. I received only the capacitor from my order. I tried to call customer service (I called on 8/26/08) to inquire about my order. The Service Rep was rude and hung up on me. I tried to call back and found that my number had been blocked. I repeated this with my cell phone - same result. I later called from my office phone and got the same result again. Now I have 3 phone numbers that are blocked from calling HiFiSound.

I had to file a complaint with the BBB, which HiFiSound completely ignored, as well as disputing the charge with my credit card company to get this issue resolved.

This company has the absolute worst customer service record of any company I have ever worked with in my entire life. I would not recommend this company to even my worst enemy.

I also found their BBB record - it's abysmal. Check out the link for yourself: http://southwestmissouri.bbb.org/WWWRoot/Report.aspx?site=71&bbb=0764&firm=19842

You will note that they received 213 complaints in the past 36 months. The BBB says, "Based on BBB files, this company has an unsatisfactory record with the BBB due to a pattern of complaints and has failed to correct the underlying reason for the complaints.""

"I have ordered from HiFi Sound Connection more than once. Each time I have had an excellent experience. The merchandise was very reasonably priced and the quality was excellent. It was a pleasure doing business with them and I will definitely do business with them again. I highly recommend them."

"Much to my surprise I get an opportunity to post my comments regarding this company. I originally ordered about $350 worth of electronic items, mostly just miscellaneous terminals but one big-ticket item was a 30 farad capacitor. I received the items in a fairly timely manner after good initial communication. However, once I opened the package, I found that the dual 1/0 terminals had been swapped for a 4 gauge coupler (they aren’t even close). The capacitor’s faux-chrome finish was rubbed all the way through to the plastic underneath the finish.
So, starting on August 26th, I contacted their customer service to see what I had to do to exchange these items. After 2 unsuccessful email contact attempts I finally found a way to submit a RMA request from within their website. I eventually got the RMA form emailed to me with instructions on sending it in (I don’t have the exact date in front of me but it was around September 5th).
I waited until the 1st of October without hearing any updates so once again contacted them via email and the reply just said “Hello, We are currently still processing your return.
Your Customer Service Rep, Tony” Realizing the 60 days my credit card company allows for disputing charges was getting near, I emailed their customer service with the following email:
“According to your site "All returned packages will be inspected, processing can take up to 2 weeks for warranty, exchanges and returns."

This has now taken 6 weeks since the RMA and nearly 2 months since the original purchase. The only communication I've received has been instigated by me. I think I have been more than patient.

If I don't have a refund or the correct replacements by October 20th, (or at the very least, a shipping tracking number showing the delivery date) I will be forced to dispute charges with my credit card company.”

Not surprisingly, I never received any response to this email so I filed a “dispute charge” regarding HiFi. I gave them absolutely every opportunity, and more than enough time for them to make this right. I guess they didn’t care to…
"

"Seller was very courteous and a pleasure to do business with. The item was sent out immediately after I made payment. They always asked to see if I was satisfied and I was! This is a great seller and gets a positive rating from me!"

"This was the worst internet transaction I have ever had and the worst customer service I've encountered. I have written to the customer support about how displeased I am and I still have yet to receive a reply. So, I think that it it funny I am wanted to write a review. My comment is to never shop at HIFI Sound Connections or recommend it to any one ever."

"Ups almost lost this $350+ sale for HiFiSoundConnection by somehow losing all contents of this multiple order shipment. Darren at HiFi was very professional and punctual in resolving this problem. I have since placed 3 additional orders with no problems and have recommended them to others. Thanx again HiFi!!"

"the dynamat extreme product was at an outstandingly low price and was shipped promptly and worked as expected on my vehicle. i will re-order this very same lot/product again from this store. one of the very best internet buys i have ever experienced to date. thank you,
scott w. smith"

"My order was just as I expected. Everything in good condition. No bad surprises. I've dealt with this company several times and every time has been a great experience. Customer service is good, product descriptions are acurate, and shipping times are reasonable. Excelent place to order electronic equipment from."

"At first it was difficult to finalize a transaction using my credit card. Maybe the reason was because I am an international customer and my credit card company is the one making all the trouble.

Until I was able to register with paypal, and after that I had no problems at all ordering with HiFisoundconnection.

Shipping was okay for the price I payed, for the item it was great, I believed I really had value for money.

Overall I was very satisfied with my transaction with hifi sound connection. I would definitely recommend them to my friends."

"The 1.2fd cap looks great.came with charging lamp and was very easy to install.on a 480watt amp I diden't notive much in sound improvement but did notice more stable voltage to amp.blue LED blinks when working.

I also have a 1800 watt 12 to 120VAC inverter in the system and the cap really makes a difference on heavy loads.better surge watts .inverter sometimes shut down on me.not anymore.

I really like this cap.I can see someone with a big AMP 1KW or so would really like this one.

Robert,
Lackawanna NY
"