"Computer worked fine until the SSD they installed failed, and they tried to replace it. First called them 19th November,which we figured out the issue, but then had to call them everyday till I finally got the shipping info to send my SSD in on the 1st of December. They got it Friday 5th and didn't ship the new SSD back till December 11th. No repairs needed, just slap a new SSD in a box and ship it. Now its the middle of december gift season and I still don't have it on the 22nd. Also after calling asking for priority shipping because it was taking so long, and they just sent it first class USPS.

Customer service is garbage and did absolutely nothing to try to make it any better"

"I just want to send a quick review on my computer I received over a month ago. On start up all look fine and run well. Your Rep MAX did an excellent job in getting it ready for me. My internet ran very slow and Max was super patient in waiting for my connection to connect and provide support. It took about 3 days to get it done. Max stated this job would take about 2-3 hrs but 3 days..... I'm really pleased with what Max has done for me and I know he is a valuable member to your team. Great Job Max!
"

"I hadn't heard of HIDevolution before I started looking for a new laptop recently and decided to give them a try. I was really impressed by how many customization options they offer when you buy a laptop. I also found their customer service to be excellent as they were very helpful, informative, and quick to respond to any questions I had. Lastly, the processing was very quick and I was able to receive my laptop very quickly.

I couldn't be more happy with my laptop and am also very happy with the service HIDevolution provided. The people working there are great and really offer a lot. I highly recommend them to anyone in the market for a laptop, especially for those looking at high-end laptops where you want to get things just right and have extra quality control and customization options.

My experience with HIDevolution in short: great customization options, great deal, excellent customer service, quick processing, and a high end laptop I couldn't be happier with. Highly recommended!"

"Thanks, I got a great discount on the laptop. In my budget with perfect configuration which I want. I can play games and do lots of on it with superspeed thanks for your best service."

"Hello HIDevolution,
I've had nothing but a great experience and peace of mind that this is the best of the best in Laptops that I've ever owned. Out performs the rest in every way, well worth the cost, 5 star.
Many thanks to Donald & Kevin."

"I'm from India and getting laptop customizations is still not a thing here so I decided to buy the laptop from US and get it shipped here and I was really nervous about the whole ordeal. Talking with HIDevolution staff including ted and Kevin, helped me to feel secure about the purchase. Replies were fast, all questions were answered and they accommodated every request I had. The service and processing time was way quicker than I had imagined. Delivery was within 5 days of shipping and product I received was in top notch condition. I am very happy with the service provided. I will also suggest people to get their Top tuning service, max was really cordial and took me through all the changes and optimizations that he did on the laptop. It was a great experience and I will definitely stick with HID for all my future pc needs. Thanks guys!! "

"Hope you are well. I wanted to give you a feedback on my experience with HIDevolution overall and specifics regarding my interaction with your team before, during and after the purchase as well as the TOP package.

Honestly at the start I was a bit sceptical because the reviews on Trustpilot were mixed up between really good and extremely bad. But talking to your team all those worries were totally blown away.

I had most of my interaction with Max. He was very helpful throughout the stages from the selection process of the laptop, clarifying each point and elaborating the benefits added from each option in a way that is both decent and not pushy. He explained it perfectly and had an answer to all the questions I had and took the time to really go through it with me .

During the build phase he was attentive and updated me regularly (which I highly appreciated) and ensured that everything is progressing in the right direction.


Once I received the laptop he spent a good deal of time with me on the TOP package which I have to say is very impressive. Originally I was purchasing an expensive piece of hardware and wanted to make sure that things are done properly, also I wanted to give feedback to the gaming community that I belong to here in UAE as many of them wondered how good is it . But after seeing it I am now convinced it is a necessity not a luxury. The performance is improved even more than i expected and the applications run way smoother. "

"Admittedly, I was a very high maintenance customer. I made quite a few changes to my order and called customer support multiple times about the urgency of the delivery. Nevertheless, despite the two mishaps (firstly, providing the wrong delivery date multiple times and secondly, the partial refund which was cancelled and has now since been fixed), the item still arrived in good time and I am very pleased with the product I received.

Thanks very much for your services, I will return!"

"*UPDATE: Aug 5, 2020 - The laptop I had ordered came in yesterday while I was out. I must say I am impressed.

From an initial bad experience due to miscommunication (read below) the company HIDEvolution was able to turn all that around with excellent customer service, active engagement, quick delivery of the finished product and a super-good laptop - and they waived the shipping charge. I am very, very happy with their service and with the laptop I have received.

I am already thinking about what to order next. ;)

*UPDATE: July 21, 2020 - Spoke with Ted who informed me that some units had arrived. Unfortunately, because I wasn't expecting delivery until August, I have now spent the money on the debit card. I get paid again in August, we'll see how that goes at that time.

Placed an order on June 11, 2020 and as of today, July 21, 2020. Production status is still listed as "Pre-production." Called customer service and they said it was the fault of the manufacturer. Because of the delay, I requested a refund of the "expedited" shipping charge, but they refused. I then requested an upgrade from a 16 gig memory to 32 gig or an upgrade to a 256 gig storage to 512 gig, but they refused that also. "

"I'm not a "gamer" but I wanted a first-rate laptop with all the features for CAD and video conferencing. HIDevolution provided everything they promised. They even re-installed Windows without the bloatware and with all the latest updates. It took only 15 minutes to complete the registration process and start using the computer. HID responded to my inquiries about ETA, and the FedEx delivery from CA to TX only took two days. They were great to work with."

"I ordered my laptop which was showing as in stock. A few days later i got an email saying the laptop was on its way to their facility. . .
Mind you this is for a $4000+ laptop. I run on a tight schedule and they've eluded providing me with an accurate/detailed timeline. . .
The laptop was supposed to ship out on Monday last week.
7 Days later I still haven't received a confirmation of shipment or delivery date.

I've read great reviews which is why i choose this company. So far it's been a let down.
I really hope the laptop they deliver is in pristine working condition..

Edit: Updating to 3 stars as Kevin and Ted were in communications with me. The laptop arrived and is in good working condition. Not updating to 4 stars or more because I strongly disagree with businesses saying they have something in stock when it's not. Overall I would order from this place again but only after I've given them a call."

"Summary: I ordered gaming laptop with a custom SSD addition, waited a full month for processing, then found out they accidentally oversold it so the laptop was not available.

Story: I ordered my laptop ($2500+) in late June after reading from HIDevolution's website that custom builds typically take 7-12 business days to process before shipping. I called on a Monday after roughly 7 business for a status update. I was told that it would ship by the end of the following week putting it at 17 business days which I was ok with due to covid delays. I didn't get a shipment notification so I called back on Monday following those 17 business days. I was told it would be shipped by the next day for sure. I didn't get a notification so I tried Support Live Chat on Wednesday. A manager entered the chat and told me they accidentally oversold the model so it wasn't available. He offered the same model with an upgraded processor for the same price ($100 discount) but it wouldn't be available for another full month and then expedited processing/shipping after that. How could I believe that when everything to date was untrue? I asked for an addition $200 off as incentive to stick with them since I would essentially be receiving this 2 months after my initial time frame but he was unable to oblige or come half way. I then cancelled my order and ordered from Amazon.

Conclusion: This lack of communication throughout the process was unacceptable. I was not thrilled with it taking more than 7-12 business days to process but I was ok with it due to covid. The fact that they kept on relaying new shipping dates to me and then ultimately did not have it in stock was pretty terrible service. I was told that they didn't realize they oversold it until they attempted to work on it so they need to fix their internal communication to prevent issues like this. I wasted a full month just waiting while my current setup is down. I feel like they really didn't need my business - if they wanted to keep it then they could have offered a little more discount incentive like I mentioned above. I do not plan on ordering from them ever again.
"

"Purchased my new Raider laptop 2 about months ago and it arrived today. 07/21/2020 Super excited!! Ever since my Husband purchased his first MSI laptop in 2014 which was a GT70 2pc Dominator, he had passed it onto me to play my own pc games. I absolutely loved his laptop and loved how well it played my Sims 4 game. He talked me into Upgrading the GE66 Raider. I am completely amazed at how fast this computer is. The boot up time was super fast. I downloaded some 4k wallpapers and can not believe the screens display. My games load very quickly in almost a blink of an eye. They keyboard is so refreshing and crazy colorful. The amount of customizations that can be done with the RBG per LED keyboard makes the perfect touch that lets me know its personalized for me. The brightness of the LEDs is amazing as well, very rich color and detail. The laptop is very light and seems to be very convenient for mobilizing. Thin profile that makes a huge difference in personal space when using. I can not wait to be able to start putting it up to the test for some real challenging games. We are now a MSI family with 4 Msi computers in our house. The company that I purchased this computer through was very helpful whenever I would ask how long till the computer arrives. I may have asked about 4 times but they were on top of their game and responded very quickly and also hopeful on when they shipments were coming. The price is definitely worth it. The only thing I was a little sad about with it is that the numeric key pad isn't on this model. But I can see why. The keys are so much better being bigger! It will grow on me and I wont miss it, trust me :). Also the touch pad is a really nice upgrade with it being completely one size and no separate section for the right and left click. Very sleek looking laptop. Screams "Challenge Me" with all of the upgrades it has. MSI is most definitely Next Level of Gaming."

"HIDevolution reputation is superb and all my friends recommend to buy a laptop from them , but unfortunately I faced an initial bad experience with them .


I have bought a laptop from them under order # 100120053 . It was placed on 20 JUN 2020 . 


The day I placed the order I was confirmed the laptop I bought was IN Stock , then i contacted customer service to get the date of shipping and i was told it will be shipped on 07 JUL 2020 . 


I was waiting all those days to see my order status to be changed from " payment review completed " to any other status that show any progress done to my laptop but no change done till current date , then i had to contact them again to see if there is any problem and unfortunately i found that the laptop ran out of stock and they told me next estimated date of restock on 16 JUL 2020 . 

Then I had to contact the CEO himself to solve the issue and he was a great man . He offered me some discount and he was following up my order himself everyday to make sure all work progress on the right track .

In Conclusion, you may face some difficulties rarely with them but with their CEO and Owner ( Ted Kim ) , I am sure you will be happy to deal with them and honestly their work in modifications and specially cooling is amazing .

Special thanks to Tid Kim .


Bst RGDS,
Mohamad Musa"

"When making significant purchases, I always do my research. In this case I had narrowed my laptop choice to two different models but was having difficulty deciding between the two. That is where Ted at HIDevolution came in. I emailed him at least 15 different times with questions and always received a quick accurate response. When I finally did choose, the product was shipped quickly and securely. I will definitely be using them in the future."