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5/5

2002-08-03

"Excellent service, very quick answers from Scott to any questions asked, fast shipping.
Best service I ever had from a company. They care about their customers, they're an example for others.
I will certainly do business with them again.
"

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5/5

2002-08-01

"I purchased a XP Overclocking kit. Great price considering tubes of conductive grease cost more than the kit itself. Nice fast service. An actual person email's you that your order was shipped. Wow!"

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5/5

2002-08-01

"This company definitely knows how to take care of its customers.

I had some questions concerning some cooling gear, and the answers were provided promptly and courteously. Scott went far beyond average customer service in making sure that I got what I was looking for. I will DEFINITELY buy from them again. Highly recommended. And BTW, if you are unsure about buying a bargain bin item...don't be. In some cases you honestly wonder why an item ended up in the bin :-)

"

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N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
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Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
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Overall web site
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5/5

2002-07-31

"Great store. Ordered the XP unlocking kit. Worked perfectly on the second try. The directions online are very detailed. I would reccommend this store to anyone and the kit to anyone looking to unlock and XP. "

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5/5

2002-07-27

"Easy to order, fast shipping and immediate information on status and shipping. This is a great place to buy from and the people running it are helpful and friendly."

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Is easy to do business with
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Is consumer focused
Is committed to quality products and services
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
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Ease of ordering online
Overall web site
Speed of web site
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5/5

2002-06-27

"I purchased an Athlon XP unlocking kit, it came quickly and was very easy to use thanks to their instructions. I would order from them again."

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5/5

2002-06-26

"Great site! Ordered 3 rounded IDE cables and an 80mm fan. Specified 3 day shipping, but it was there 2 days from when I made the order. AWESOME! I'll be doing business with them again."

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Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
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5/5

2002-06-19

"This is a professional e-seller from beginning to end. I order a lot of computer hardware and HighSpeedPC is one of the best I have found. Bravo!"

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5/5

2002-06-17

"These guys do business the way a company is suppost to that wants your business. Could not have been better. Well it could have been if it was free but they could stay in business long that way.

Thanks guys for the sudden service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-06-07

"Put in an order on Memorial Day.
I didn't recieve a confirming E-mail checked my form,I had left a letter out of my email address; Emailed Scott with correct email and asked him to send confirmation there. He emailed me within 3 hours, ON Memorial Day no less. Best customer service I've ever encountered anywhere online.
Order shipped the next day Tuesday; received order on Thursday.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-06-04

"I purchased an XP unlock kit, magnifing glass, and a red (pink) LightTape. I received all products in good condition. I was disappointed in the amount of light the red LightTape emitted. It was advertised as an alternative to cold cathode and neon when in fact, it merely GLOWS as opposed to really throwing light...furthermore, when I was removing the tape from my system, the damn light broke (the negitive contact that runs along the side of the tape stayed with the sticky stuff on my case in one small portion)... so now I was stuck with a $20 3" long glowing piece of tape...or so I thought. After emailing Scott explaining my situation, and explaining my disappointment at how weak the glow of the tape was, and the fact that it broke when I was pulling it off my rig, the guy refunded me completely for the tape AND all shipping costs! That is really going WAY out for customer satisfaction. I will certainly be purchasing more stuff from Scott in the future. ...and warning: The LightTape is good for accenting stuff...not for lighting any portion of your case up.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-31

"Great shipping my order went out the same day and i ordered at 1pm. Got here two days later ground on the 29th Ohio to delware. I've ordered once before and no problems there at all. Everything was packed nice. Bubble wrapped. I even ordered a tube of arctic silver. What other place sends you a full page of instructins on how to use it or even cares what you do with it.

Thanks

Ted
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status

5/5

2002-05-25

"I purchased a complete innovatek water cooling system which normally would have cost me an arm and a leg to bring into Canada. HighspeedPC did everything possible to accomodate me so that it would be shipped to me the quickest and cheapest way possible... and they succeeded, saving me LOTS of money.
They also couldn't have been more friendly and supportive with whatever questions I've ever had.
Dealing with this company really makes you feel taken care of, like your needs are always top priority, no matter what they are. I wouldn't consider doing business with anyone else.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-18

"I was tired of fighting with those flat cables inside my computer case. So when I heard about those cool round cables, I knew that I had to get them. Somewhere I read about HighSpeedPC. I ordered three 18" ATA (hard drive/CD) cables and one 12" floppy drive cable plus an extra 80-mm case fan and fan screws. Everything was shipped the same day and came as expected. I was pleased dealing with this company."

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Verified
5/5

2002-05-09

"I've dealt with HighSpeed PC for several years now and it's always a great experience. Scott sells high quality products and backs them up with fast service. Any emails I send him are promptly answered. You couldn't buy from a better place and NO...he's not my brother...lol"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Product Returns/Refunds/Exchanges