"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"Ordered a Alexander Girard doll on Dec 14th for xmas. Got a return notice from hive on the 16th stating that there would be a delay (backordered) and that I'd be receiving an update when it ships. On Jan 22nd I got a shipping notice as it came three days later. My beef here is that hive could have alerted me of how long this might take, especially since there are mainly xmas dolls. This would have helped me to choose another or canceled my purchase altogether. Think, hive,.....think. A little customer service goes a long way."
"My item came quickly and was well wrapped. Would definitely buy from Hive again."
"Fast service. Excellent shipping."
"I returned a table clock $40.00 in the original box after realizing it was too small. (my error not looking at dimensions) was issued a store credit instead of a full refund. After my first review stating i thought that was bad customer service, HIVE gave me a full refund which I felt was GREAT customer service for any customer, especially a returning customer. So, Brave to Hive and now
I can continue shopping there, but will be aware next time of their refund policy and the dimensions of things i purchase ahead of time. Thank you HIVE!
"
“thank you very much for being such a good and valued customer ! please always feel free to contact us with any questions and/or needs.”
"only wish it was clearer that the order would take a month to arrive."
"I've bought several pieces of furniture from hive modern, and they have always been a pleasure to deal with, even in situations when the pieces have not worked out, they've been ever helpful."
“thank you very much for being such a great customer! please always feel free to engage us with any questions and/or needs.”
"Hive has always delivered a superior product with an elegantly knowledgeable staff that love what they do. "
"I ordered the Nelson Eye Clock from your website. This was my first purchase from your store. I want to thank you for the price (best I found), shipping cost (zero is good), and time to receive my purchase (better than the others offered). I am completely pleased with my clock!
I got on your email list - and that's a good thing. I enjoy looking at what you have to offer. I am very pleased and will be back.
How have I lived in Portland for so long and not been to your store? I plan a visit to stop by your location."
"A little research led me to this shop based in Portland. I found the Eames hang-it-all I was looking for -- free shipping and no tax. Score! Will definitely shop with them again!"
"Delivery was very quickly and service was great!"
"Amazing service and quality. Thank you for being best in class.
Brandon Robinson"
"Great service great products!"
"I wish I saw that my piece of furniture would not be ready for 12-14 weeks. But when i called to inquire they were very nice and helpful explaining the process to me."
"Lamp arrived quickly and works well. We would order from Hive again."
"Ordered filled quickly and shipped quickly, no problems I was very happy and will Oder again from hive"
A rep from Hive, hivemodern.com, has responded:
“unfortunately this review is somewhat disingenuous.... the customer was indeed notified of, and acknowledged receipt of, the specific order shipment date window, ie: "how long it would take" so the opportunity clearly existed to cancel or choose a different item, though the customer did not act on that opportunity. we can't help but feel a wee bit taken aback by the "think hive, think" commentary as we pride ourselves on courteous, attentive and pro-active customer service. we did apologize for any inconvenience regardless and even offered a rebate as an indication of our good faith.”