"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"very quick service. easy to use website"
"It is always a pleasure to work with Hive.
Kind and knowledgeable customer service."
"Excellent customer service. Really appreciated consistency, ability to speak with one person about the issue, over multiple calls. Other companies have you routed via a general line, and you are always speaking with a different person. I prefer it when you can speak with the same person who first took your call, as it allows that person to take ownership over the problem until it is solved.
Thank you, Hive!"
"Beautifully crafted object beautifully packaged. Could not be happier."
"Great communication with customer on order. Great experience. "
"Absolutely NO flexibility with returns. No returns at all in lighting. Tough to ever buy from them if you can't see the product in person and can never return. Stuck with 3800. Light now. Not great customer service. "
"I was never informed that my purchase would take three months which was annoying. I received an email a week after purchasing saying the disappointing future delivery date. I can't speak for the product or delivery since I haven't received it yet."
"always helpful, 0 shipping and 0 tax."
"I never received the article I paid for 7 weeks ago."
“customer was notified within a business day of the the back order and customer acknowledged receipt of back order notice... customer understood and has had projected shipment date of the order from the time the order was placed. unfortunately, verbiage and content of this review is somewhat disingenuous as a result..”
"My husband and I ordered two beautiful Eames plastic molded chairs from Hive and the product was delivered earlier than expected, which was a plus, and was in perfect condition. I will definitely be ordering through Hive again! "
"After placing an order for a clock, was informed later the item was on back order. I have since yet to receive the item or any further communication from Hive about the status of my order. It would have been appreciated if Hive could have product status listed so that customers can determine whether or not to proceed with the ordering process."
"Simple ordering process. Product arrived as promised well packaged."
"We love the 2 lights over our peninsula, they are cool looking and bright enough for the space."
"The site was easy to navigate, very user friendly. My package arrived promptly with everything intact, Thanks you"
"No problems. Chairs had to be special ordered. Notified when available and shipped promptly in excellent condition."
A rep from Hive, hivemodern.com, has responded:
“the lead-times for this made to order piece of furniture are listed on the product page.... perhaps the customer did not notice when the order was placed, we did however proactively alert customer via e-mail.”